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Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

4.5 star property
Adults-only beachfront property with free water park, near Puerto Aventuras Marina
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Terrace/patio
Private beach, white sand, sun-loungers, beach umbrellas
Exterior
9 restaurants, breakfast, lunch, dinner served; international cuisine
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.2 out of 10

Very good

Popular amenities

  • Airport transfer
  • Pet-friendly
  • Bar
  • Free breakfast
  • Pool

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 9 restaurants and 7 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness centre
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels

Feel at home (6)

  • Private bathroom
  • Private hot tub
  • Separate bath and shower
  • Separate bedroom
  • Premium TV channels
  • Garden
The price is AU$784
includes taxes & fees
5 Jan - 6 Jan 2025

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Rock Royalty Level - Deluxe platinum, 1 king bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Level - Deluxe platinum, 1 king bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Bathrobes
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King

Highlights

Balcony
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold king bed PURE allergy-friendly

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed PURE allergy-friendly

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Bathrobes
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed

Highlights

Terrace
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Bathrobes
  • 86.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Bathrobes
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

Rock Suite Platinum

Rock Suite Platinum

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
2 bedrooms
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Diamond, one king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Diamond, one king bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Bathrobes
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds

Deluxe Gold, two double beds

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Premium bedding
  • 43.0 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

2 outdoor pools

Hard Rock Hotel Riviera Maya - All Inclusive

Pool
Spa
Airport transfer
Pet-friendly
7.8 out of 10, Good, (1004)
The price is AU$762
includes taxes & fees
19 Jan - 20 Jan 2025
Hard Rock Hotel Riviera Maya - All Inclusive
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About the area

Map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710

What's nearby

  • Blu Riviera Maya - 17 min walk
  • Puerto Aventuras Golf Club - 6 min drive
  • Dolphin Discovery - 8 min drive
  • Puerto Aventuras Marina - 12 min drive
  • Oasis Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive
  • Tulum Intl. Airport (TQO) - 84 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 18.2 miles/29.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Wai - ‬5 min walk
  • ‪The Market - ‬11 min walk
  • ‪Tequilla Bar - ‬10 min drive
  • ‪Ciao - ‬5 min walk
  • ‪Bloved Restaurant & Lounge - ‬10 min drive

About this property

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers a private beach where you can enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 15-minute drive of Xplor Theme Park. There's plenty of fun with the 3 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in massages, aromatherapy and hydrotherapy. Toro, one of 9 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this luxurious property include 7 bars/lounges, a nightclub and a fitness centre. Fellow travellers say great things about the helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Kayaking
Snorkelling

Land activities

Cycling
Tennis

Entertainment

On-site entertainment and activities
Access to on-site nightclubs
On-site live performances

Languages

English, Spanish

At a glance

Hotel size

  • 577 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 5:30 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets allowed (dogs and cats only, 2 total, up to 18 kg per pet)*
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Designated smoking areas
  • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7:00 AM–11:00 AM
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops
  • Swim-up bar
  • Private dining
  • 24-hour room service
  • Snack bar/deli

What to do

  • On a private beach
  • Tennis lessons
  • Fitness classes
  • Pilates classes
  • Yoga classes
  • Basketball
  • Volleyball
  • Golf lessons
  • Ziplining
  • Karaoke
  • Pool table
  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Golf clubs on-site
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • Adjacent to a golf course
  • 3 outdoor pools
  • Free water park
  • Arcade/games room
  • Full-service spa
  • Golf clubhouse on-site
  • Nightclub
  • Hot tub
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Water slide

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • LCD television
  • Premium satellite channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Private indoor hot tub
  • Balcony

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Rock Spa has 50 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Toro – This restaurant specialises in international cuisine and serves lunch and dinner.
Ciao – This restaurant specialises in Italian cuisine and serves breakfast and dinner.
Le Petit Cochon – This restaurant specialises in French cuisine and only serves dinner.
Los Gallos – This restaurant specialises in Mexican cuisine.
Dive – This poolside bar only serves light fare.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 68 per person (return)

Pets

  • Pets are allowed for an extra charge of USD 150 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards, debit cards and cash.

Also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offer free cancellation for a full refund?
Yes, Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Yes, there are 3 outdoor pools.
Are pets allowed at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 18 kg per pet. There's a charge of USD 150 per pet, per stay. Food and water bowls are available.
Is parking offered on site at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Yes, an airport shuttle is available. The charge is USD 68 per person return.
What are the check-in and check-out times at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 5:30 AM. Check-out time is noon.
Is there an on-site casino at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (21-min drive) is nearby.
What is there to do at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive and nearby?
Have fun with on-site activities such as zip-lining, and improve your game on the tennis courts. Additional recreation on-site includes fitness classes, basketball and Pilates. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 3 outdoor swimming pools. Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive also has 7 bars, a nightclub and a private beach, as well as a water slide, a fitness centre and private indoor hot tubs.
Are there restaurants at or near Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive?
Yes, there are 9 on-site restaurants, featuring international cuisine and poolside dining.
Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have rooms with private hot tubs?
Yes, each room has a indoor private hot tub and a jetted bath.
Does Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

loved it all
Andrea, 2-night romance trip
Verified Expedia guest review

6/10 Good

Property service wasn’t up to par. Broken things in the room. Food was very good!!
Rickie P, 5-night romance trip
Verified Expedia guest review

6/10 Good

I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
Shawna, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Felisa, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Like did the scenery and how great the staff and everyone was
Shawn, 4-night trip
Verified Expedia guest review

4/10 Fair

I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
Pharen, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT.
Ana Teresa, 7-night romance trip
Verified Expedia guest review

4/10 Fair

The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
Gavin, 3-night family trip
Verified Expedia guest review

4/10 Fair

Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
Bricely, 4-night trip with friends
Verified Expedia guest review

6/10 Good

To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
Claudia M, 3-night romance trip
Verified Expedia guest review

2/10 Poor

Do not spend any money in this hotel. We went 30 people for family reunion and no one was happy with this hotel. No good food, limited variety of food, worst grade alcohol.
Bipin, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Roy, 3-night trip
Verified Expedia guest review

6/10 Good

The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
Billy, 5-night family trip
Verified Expedia guest review

8/10 Very good

Kory, 7-night trip
Verified Expedia guest review

10/10 Exceptional

My husband and I stayed here for 9 nights 10 days and everything was absolutely perfect. We loved how polite and friendly everyone was with us from when we arrived until when we left. Hotel was beautiful, our room was exactly as pictured, drinks were 10/10, the different pools were big (we loved that there was an adults only side and a family side), food was delicious and the beach was out of this world👌 The service was top notch and we loved how there was 24 hour room service. We really enjoyed staying here and we’re hoping to visit another HARD ROCK soon!
Leslie, 9-night romance trip
Verified Expedia guest review

8/10 Very good

The staff was very good and very helpful, the property nice and clean and very pretty. The only thing I was not to liking was the sales pitch and not taking a persons no and trying to many times to get a person to buy in. Also being pushed aside for transportation to your room when new customers came in
John, 9-night family trip
Verified Hotels.com guest review

8/10 Very good

El servicio es muy bueno, el personal muy atento y dispuesto en el momento que se le requiere, las instalaciones dejan mucho que desear, han permitido que el hotel decaiga, hay goteras en los pasillos, las habitaciones están viejas, las puertas de mueble del servibar están vencidas, los cajones hinchados (acres el de arriba y se abren los de abajo, se atoran), cuando hagan trabajos de mantenimiento cierren las zonas y no permitan que los trabajadores de la construcción se paseen entre los huéspedes en zonas como alberca, jardines y playa, es incómodo para las damas, hago esta crítica sin el afán de molestar, ve muchas áreas de oportunidad a mejorar, finalmente el servicio y hospitalidad de su personal permitió disfrutáramos de nuestras vacaciones,
JUAN, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente
Doris, 2-night family trip
Verified Expedia guest review

8/10 Very good

Richard, 1-night trip
Verified Expedia guest review

4/10 Fair

I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
Christopher, 4-night family trip
Verified Expedia guest review

2/10 Poor

Poor Service throughout
chris, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Simone, 4-night trip
Verified Expedia guest review

8/10 Very good

We have a issue whit our toilet for 2 days was making wear noises after you flushed, they give me a massage for me and my wife, but was kind of disturbed, also the page in Expedia said that you have one bottle of bounle wine per stay and they said than no and they charge me for bottle, there some amenities that they don’t have anymore but still advertised.
Eduardo, 4-night trip
Verified Expedia guest review

2/10 Poor

MAL SERVICIO
Legamos y nos dieron el cuarto hasta las 7:00 pm, cuando el check in es 3:00 pm No servia la TV. ( llamamos 4 veces y hasta el día siguiente 4 pm nos pudieron resolver el problema) No servían los elevadores. La tina del baño estaba sucia. Lleve a mi mascota ya que es un hotel "PetFriendly" y la mascota solo puede estar encerrada en el cuarto o en un area especial que es 4x4 No me llevaron las amenidades de la mascota que te incluye el hotel, hasta el día siguiente 1 pm ( cama, comida y platos) Nos despertaban diario para asistir aun desayuno a las 8 am , no respetan la privacidad.
Juan carlos, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Osmond Curtis, 7-night trip
Verified Expedia guest review