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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

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Property amenity
On the beach, free beach cabanas, sun-loungers, beach umbrellas
On the beach, free beach cabanas, sun-loungers, beach umbrellas
8 outdoor pools, free pool cabanas, pool umbrellas
8 outdoor pools, free pool cabanas, pool umbrellas

Overview of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

UNESCO Sustainable Travel Pledge

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property
Puerto Morelos beachfront property with free water park, spa

7.6/10 Good

1,879 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Bathtub
Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580
Main amenities
  • Daily housekeeping
  • On the beach
  • Casino
  • 9 restaurants and 4 beach bars
  • 2 poolside bars and 3 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 8 outdoor pools
  • Free water park
  • Nightclub
  • Free children's club
  • Free supervised childcare
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Private bathroom
  • Separate bath and shower

Room options

About this area

What's nearby

  • On the beach
  • Delfines Beach - 25 min drive
  • La Isla Shopping Mall - 31 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 30.6 miles/49.2 km

Restaurants

  • Los Caporales - 14 min drive
  • Los De Pescado - 15 min drive
  • Starbucks - 15 min drive
  • McDonald's - 15 min drive
  • Bugambilias - 16 min drive

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

At Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino, you can spend time at the beach enjoying free cabanas, beach umbrellas and yoga, plus you'll have access to on-site scuba-diving, snorkelling and beach volleyball. There's plenty of fun with the 8 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and hydrotherapy. Gourmet Marche, one of 9 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious property include 4 beach bars, a casino and a nightclub. Fellow travellers say good things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Languages

English, French, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 840 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Babysitting*
  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 9 restaurants
  • 3 bars/lounges
  • 4 beach bars
  • 2 poolside bars
  • 3 swim-up bars
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Free water park access
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Children's menu

What to do

  • On the beach
  • Tennis
  • Beach yoga
  • Beach volleyball
  • Kayaking
  • Boat tours
  • Scuba diving
  • Snorkelling
  • Waterskiing
  • Shopping
  • Pool table
  • Fishing

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free pool cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 2014
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 8 outdoor pools
  • Free water park
  • Arcade/games room
  • Casino
  • Full-service spa
  • Nightclub
  • 8 casino gaming tables
  • 12 casino slot machines
  • Hot tub
  • 3 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages

  • English
  • French
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • MP3 docking station
  • 49-inch plasma TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Jetted bath
  • Separate bath and shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Spa

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Dining

Gourmet Marche – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Zen – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Hunter Steak House – This steakhouse specialises in international cuisine and only serves dinner. Open daily.
Grazie Italian Trattoria – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Taj – This restaurant specialises in Indian cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Children & extra beds

  • Babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).

Policies

This property accepts credit cards and cash.

Also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Frequently asked questions

Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offer free cancellation for a full refund?
Yes, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there are 8 outdoor pools and a children's pool.
Are pets allowed at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there's free self parking.
What are the check-in and check-out times at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there's a casino, featuring 12 slot machines and 8 gaming tables.
What is there to do at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino and nearby?
Have fun with on-site activities such as kayaking, waterskiing and fishing and improve your game at the on-site tennis courts. Additional recreation on-site includes volleyball and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 8 outdoor swimming pools. Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino also has 3 swim-up bars, 2 poolside bars and a casino, as well as a nightclub, a sauna and a steam room.
Are there restaurants at or near Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino?
Yes, there are 9 on-site restaurants, featuring international cuisine. Nearby restaurants include Los Caporales (6.4 mi), Bugambilias (6.9 mi) and Momo (6.9 mi).
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino like?
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is located on the waterfront, a short 1-minute walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Travellers say that this property is in a good location.

Overall score and ratings

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

7.9/10

Amenities

7.7/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Svein, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Giancarlo, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

The Best trip Ever!!
The whole trip was fantastic!!! The staff was so nice and helpful!!! I can’t wait to come back!! The Spa was amazing! One of the best spas I have ever been too!
Best scene
Jason, 4-night family trip
Verified Hotels.com guest review

6/10 Good

little bit of mis management in this property
MATHEW, 8-night family trip
Verified Orbitz guest review

8/10 Very good

Excellent staff service. Almost everything was pleasing to except to the time to be in the swimming pools (only until 6pm) and the dirty beach.
Sandra, 4-night family trip
Verified Expedia guest review

6/10 Good

Tomasz P, 5-night trip
Verified Expedia guest review

2/10 Poor

Not maintained, ramps with holes, pools and tiles falling apart, room flooding on first night, not very clean.
Lukasz, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is comfortable.,elegant,with excellent attention and services.The staff is professional and friendly.
Maria Teresa Echemendia, 7-night family trip
Verified Expedia guest review

6/10 Good

Jalisia, 5-night trip
Verified Expedia guest review

6/10 Good

Farhat, 5-night trip
Verified Hotels.com guest review