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All properties in Dubai, Dubai, United Arab Emirates
1 room, 2 adults

Carlton Palace Hotel

5-star5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
  • Dry cleaning/laundry service
Al Maktoum Street, P.O, Box 56262, Dubai, United Arab Emirates

Luxury hotel with 3 restaurants, near City Centre Deira
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Notes

Location
Great location
Service
Fantastic service
Breakfast
Tasty breakfast
Vibe
Decent vibe

Carlton Palace Hotel

  • Deluxe Room
  • Executive Room
  • Junior Suite
  • Executive Single Room
  • Deluxe Single Room
  • Family Room

What’s around Carlton Palace Hotel

Landmarks

  • In Deira
  • City Centre Deira - 27 min walk
  • Gold Souk - 33 min walk
  • Dubai Creek - 41 min walk
  • Al Ghurair Centre - 14 min walk
  • Naif Souq - 26 min walk
  • Spice Souk - 32 min walk
  • Grand Mosque - 44 min walk

Getting around

  • Dubai Intl. Airport (DXB) - 7 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 22 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 45 min drive
  • Al Rigga Station - 8 min walk
  • Union Station - 14 min walk
  • Salah Al Din Station - 19 min walk
  • Airport shuttle (surcharge)
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 212 rooms
  • This hotel is arranged over 11 floors

Arriving/leaving

  • Check-in time 2 PM-noon
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

  • Babysitting/childcare *

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Offsite

  • Free shopping center shuttle

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Spa treatment room(s)
  • Golf lessons available nearby
  • Golfing nearby
  • Nightclub
  • Pool sunloungers
  • Health club
  • Steam room
  • Sauna
Working away
  • Business centre
  • Meeting rooms
  • Conference centre
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Number of buildings/towers - 1
  • Year Built – 1997
  • Lift
  • ATM/banking
  • Designated smoking areas
Accessibility
  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • Arabic
  • English
  • Filipino
  • French
  • Hindi
  • Polish
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • In-room massage available
  • Number of living rooms 1
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
  • Designer toiletries
  • Hair dryer
Be entertained
  • TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Al Shindagah - This coffee shop serves breakfast, lunch, and dinner. Open 24 hours.

Al Diwan - This restaurant specializes in Middle Eastern cuisine and serves dinner only.

Sketch - This restaurant specializes in Mediterranean cuisine and serves lunch and dinner.

Al Sharq - Onsite bar.

Carlton Palace Hotel’s small print

Also known as

  • Carlton Palace Hotel Dubai
  • Hotel Metropolitan Palace
  • Metropolitan Palace Dubai Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel
  • Carlton Palace Dubai
  • Carlton Palace
  • Carlton Palace Hotel Hotel
  • Carlton Palace Hotel Dubai
  • Carlton Palace Hotel Hotel Dubai
  • Carlton Palace Hotel
  • Carlton Palace Dubai
  • Carlton Palace
  • Hotel Metropolitan Palace
  • Metropolitan Palace Dubai
  • Metropolitan Palace Hotel
  • Metropolitan Palace Hotel Dubai
  • Palace Dubai

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 20 per accommodation, per night
    A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

Optional extras

Buffet breakfast is offered for an extra charge of AED 77 for adults and AED 35 for children (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of AED 105 per vehicle (one-way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Carlton Palace Hotel

  • Does Carlton Palace Hotel offer free cancellation for a full refund?
    Yes, Carlton Palace Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Carlton Palace Hotel currently open?
    This property is closed from June 15 2020 to September 30 2020 (dates subject to change).
  • Is parking offered at Carlton Palace Hotel?
    Yes, there's free valet parking.
  • Is there a pool at Carlton Palace Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Carlton Palace Hotel?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Carlton Palace Hotel?
    You can check in from 2 PM to noon. Check-out time is noon.
  • Are there restaurants at or near Carlton Palace Hotel?
    Yes, there are 3 onsite restaurants.
  • Is airport shuttle service offered by Carlton Palace Hotel?
    Yes, an airport shuttle is available. The charge is AED 105 per vehicle one-way.

Recent reviews

Very good 8.0 From 511 reviews

Exceptional 10.0
A good place to stay
Ian, au1 night romance trip
Fair 4.0
The room smelt of smoke even though it was supposed to be a non smoking room the bed was really hard and we had Ro get a topper put on it (make it a bit better) we asked what time the buffet started and was told 6.30 when the time came we were told it's not on check out took forever even at 5am.
Geoffrey, au1 night romance trip
Exceptional 10.0
Very Happy to Recommend
Lovely boutique hotel that looks neat but fairly plain from the street but blossoms beautifully when you enter. The rooms were fantastic, genuinely 5 star and extremely good value for money. Located short walking distance from the creek and very central. I am very happy to recommend the hotel and it’s employees to anyone
Michael, au3 night romance trip
Good 6.0
Upgrade.
Carolyn, au2 night trip with friends
Exceptional 10.0
Loved Dubai
Such a very lovely place. People very friendly and they made you feel welcome. You can tell they loved what they did and wasnt just a job. Will stay with again 😊
tracee, au3 night romance trip
Fair 4.0
An older hotel which failed to impress
The Carlton Palace is an older Hotel located in Diera. The staff here are very friendly & welcoming. The lobby has a very stylish with an old fashion stair case and chandelier,  and there is also a water feature in the lobby. The rooms are very dated and thedecor is dull. The beds are hard and remind me of beds in some Asian countries and therefore I could not get a good night sleep and wake up quite uncomfortable. The TV has many foreign language channels and a very poor selection of English speaking channels on a small old flat screen TV. The rooms are a reasonable the bathroom is dated and the shower is very small and if you are a bigger person you will touch borh sides of the shower so you cannot have a decent shower. The water pressure is reasonable. There is an electric jug, tea and coffee facilities, a small bar fridge an ice bucket, and a side table and chairs. There is a safe and slippers provided,  and the internet is free and works reasonably well.
au2 night trip
Exceptional 10.0
Travelling Through
Good hotel - very good value for money. Used this for an overnight stay in-between flights. Not exactly a sparkling neighbourhood, but the hotel was very good. Just as pictures showed.. Certainly will use this hotel each time I need a stopover.
Mark, auBusiness trip
Exceptional 10.0
Great find. Great value.
For us the location was great with only a 5 minute walk out the back door to the metro. Only 10 minutes from the airport and they very generously facilitated early checkin for us. The room was spacious. clean and very comfortable. Checkout was quick and efficient. The price was more than reasonable. Would recommend in an instant.
John, au2 night romance trip
Exceptional 10.0
Brilliant staff
I've stayed here a few times now, it is an older, grand hotel and the service is always outstanding. I would highly recommend this hotel.
Glenn, gb6 night business trip
Exceptional 10.0
Very good, clean, excellent service and value for money- would recommend
Mohammed, gb2 night business trip

Carlton Palace Hotel

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