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All properties in Dubai, Dubai, United Arab Emirates
1 room, 2 adults

Palace Downtown

5-star5 stars
Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai, United Arab Emirates

Luxury hotel with full-service spa, connected to a shopping center, near Dubai Fountain
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Location was very convenient with a lovely view of Dubai fountain, Burj Khalifa and Dubai…Oct. 12, 2019
  • Wonderful experience. Fabulous location and service was impeccable. You should be proud…Sep. 22, 2019

Palace Downtown

from A$305
  • Deluxe Lake View Room
  • Diplomatic Suite, Lake View
  • Deluxe Room (Fountain View)
  • Club Suite (Palace Fountain View)
  • Palace Room, Lake View
  • Palace Suite, Lake View
  • Junior Suite Lake View
  • Palace Room, Fountain View
  • Royal Suite

What’s around Palace Downtown

Landmarks

  • In Downtown Dubai
  • Dubai Fountain - 5 min walk
  • Dubai Mall - 19 min walk
  • Burj Khalifa - 19 min walk
  • Dubai International Convention and Exhibition Centre - 3 mi / 4.8 km

Getting around

  • Dubai Intl. Airport (DXB) - 23 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 40 min drive
  • Dubai (DWC-Al Maktoum Intl.) - 49 min drive
  • Burj Khalifa - Dubai Mall Station - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 242 rooms

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Transfers

  • Airport shuttle *

Parking

  • Free valet parking on site

Offsite

  • Area shuttle *

  • Shopping center shuttle *

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 7 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Outdoor pool
  • Pool umbrellas
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Steam room
  • Sauna
Working away
  • Business centre
  • Meeting rooms
  • Conference space size (feet) - 18299
  • Conference space size (meters) - 1700
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter
Facilities
  • Year Built – 2007
  • Lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Library
Accessibility
  • In-room accessibility
Languages Spoken
  • Arabic
  • Bulgarian
  • English
  • Filipino
  • French
  • Hindi
  • Russian

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Awards and affiliations

Green / Sustainable Property
This property participates in Green Key (nogle), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Palace Downtown’s small print

Also known as

  • Palace Downtown Dubai Hotel
  • Palace Downtown Hotel
  • The Palace Downtown Dubai
  • Palace Downtown Hotel
  • Hotel Palace Downtown Dubai
  • Dubai Palace Downtown Hotel
  • Hotel Palace Downtown
  • Palace Downtown Dubai
  • The Palace Downtown Dubai
  • Palace Hotel
  • Palace
  • Palace Downtown Dubai
  • Palace Downtown Hotel
  • Palace Downtown Dubai
  • Palace Downtown Hotel Dubai
  • The Palace The Old Town Hotel Dubai
  • Palace The Old Town Dubai
  • The Palace Old Town
  • Palace Downtown Hotel
  • Palace The Old Town Dubai
  • The Palace Old Town
  • The Palace Downtown Dubai

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available through room service.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: AED 20 per accommodation, per night

Deposit: AED 500 per night

    A tourism fee is imposed by the city and collected at the property. The fee is AED 20 for the first bedroom per night, and increases by AED 20 per night for each additional bedroom.

Optional extras

Rollaway beds are available for AED 350.0 per night

Buffet breakfast is offered for an extra charge of AED 160 per person (approximately)

Airport shuttle service is offered for an extra charge

Area shuttle and shopping center shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Palace Downtown

  • Does Palace Downtown offer free cancellation for a full refund?
    Yes, Palace Downtown does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Palace Downtown?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Palace Downtown?
    Yes, there's free self and valet parking.
  • Is there a pool at Palace Downtown?
    Yes, there's an outdoor pool.
  • Are pets allowed at Palace Downtown?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Palace Downtown?
    You can check in from 3 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Palace Downtown?
    Yes, there are 7 onsite restaurants.
  • Is airport shuttle service offered by Palace Downtown?
    Yes, an airport shuttle is available.
  • What is there to do near Palace Downtown?
    Recommended spots to visit include Dubai Fountain (5-min walk) and Dubai Mall (1 mi), along with Burj Khalifa (1 mi) and Dubai International Convention and Exhibition Centre (3 mi).

Recent reviews

Superb 9.2 From 436 reviews

Exceptional 10.0
Palace Downtown 10 out of 10
The Palace Dowtown is a must stay when you are in Dubai. It’s an absolutely amazing hotel in the perfect location. From the moment you walk in you a greeted from the awesome staff and it really feels like you are in a palace. The views over the pool area from the fountain view rooms are spectacular and the location only a few minutes walk to Dubai Mall and the Burj Khalifa is very convenient.
Adam, au2 night romance trip
Exceptional 10.0
Best position for the dubai mall
Excellent position Very good staff especially the pool attendants and the young girl from Nigeria that works in the cafe. The breakfast was the best assortment of food I have witnessed fro a long time.
Joy, au3 night family trip
Exceptional 10.0
Exceptional - best hotel ever!
Wow, words cannot describe how amazing this hotel is, my parents were treated to a room upgrade, birthday cake in the room and rose petals on the bed and a late check out. Also the service was outstanding with trainee James giving them a tour of the hotel grounds and best viewing spot for the fountain show. The room was amazing and the massive bed so comfortable. Would definitely return. Location the best. Breakfast included was wonderful.
au1 night romance trip
Very good 8.0
Superb location
The hotel was truly amazing. The breakfast buffet was exceptional plenty of choice. Staff were friendly and always accommodating. Highly recommend stay.
Peter, au2 night romance trip
Exceptional 10.0
Fantastic Location
Eduardo, us3 night family trip
Exceptional 10.0
Absolutely the best hotel if you want a good view of the fountains and Burj Kalifa. Location can’t be beat. The service was the best I think we have had in any hotel anywhere! Wonderful experience. We will be back.
John, us2 night trip
Very good 8.0
Our stay was amazing. Staff always kind and showing respect. The room was clean and bed so comfortable
Nomonde Wendy, ie7 night trip with friends
Exceptional 10.0
Upgraded to suite overlooking fountains and Khalifa! Amazing location close to Dubai mall.
Thomas, us1 night trip
Exceptional 10.0
This hotel is in the best location possible. It’s very close to the Dubai mall burj Khalifa and anything downtown. It’s also centrally located between old Dubai and Dubai Marina. It is quite the walk to get to the metro though at about 15 minutes. Hotel staff was very friendly and we had no problems with cleanliness of the rooms. The view from our room was marvelous as you can see directly out to the fountain although you can’t see the whole fountain but the view of the burj khalifa was breathtaking. Breakfast was also phenomenal and well worth the additional cost.
wyler, us4 night family trip
Exceptional 10.0
An amazing stay ! I have already sent our fantastic stay at the "Palace Downtown" to all our friends and family. We will return you can bet on that!
janine, nz2 night trip

Palace Downtown

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