Hotel Metropolitan Tokyo Ikebukuro

4.0 star property
Hotel with 6 restaurants, near Sunshine Aquarium
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Metropolitan Tokyo Ikebukuro

Daily buffet breakfast (JPY 3500 per person)
City view
Exterior
Superior Queen, Non Smoking (16-21F)
Lobby
VIP Access

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Gym
  • Air conditioning
  • Parking available

Main amenities (12)

  • Daily housekeeping
  • 6 restaurants and bar/lounge
  • Breakfast available
  • Internet in the lobby
  • Fitness centre
  • Self parking
  • Room service
  • Coffee shop/cafe
  • Airport shuttle
  • Limo/town car service
  • 24-hour front desk
  • Air conditioning

Feel at home (6)

  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Daily housekeeping
  • Blackout curtains
The price is AU$242
includes taxes & fees
14 Jan - 15 Jan 2025

Room options

Available filters for rooms
Showing 51 of 51 rooms

City View Twin + Extra Bed for over age of 6, Non Smoking (22-23F)

Highlights

Air conditioning
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
Deep-soaking bath
Hairdryer
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

City View Twin Room, Non Smoking (22-23F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
Deep-soaking bath
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

City View Single Room, Non Smoking (22-23F)

Highlights

Air conditioning
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
Deep-soaking bath
Hairdryer
  • 17 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

Moderate Queen (6-7 F), Non Smoking

Highlights

Air conditioning
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

City View Queen, Non Smoking (22-23F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
Deep-soaking bath
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Superior Twin Plus, Non Smoking (16-21 F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Executive King, Non Smoking (24F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

City View Twin Plus, Non Smoking (22-23F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 27 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Standard Twin Plus, Non Smoking (5-15F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 2 Single Beds

Executive Queen, Non Smoking (24F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
Deep-soaking bath
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Standard Twin + Extra Bed for over age of 6, Non Smoking (5-15F)

Highlights

Air conditioning
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Superior Twin + Extra Bed for over age of 6, Non Smoking (16-21F)

Highlights

Air conditioning
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 27 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

Governor Suite, Non Smoking (24F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
Separate bedroom
Down duvet
Shower/bath combination
  • 70 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Moderate Corner Queen (6-7 F), Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

Executive Deluxe Twin, Non Smoking (24F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

Executive Deluxe King, Non Smoking (24F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Bathrobes
Deep-soaking bath
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Moderate Queen Plus (6-7 F), Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Standard Queen, Non Smoking (5-15F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

Japanese Suite (Extra Japanese Style Futon" use for more than 3 adults) (5F)

Highlights

Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
TV
Separate bedroom
Blackout curtains
Down duvet
  • 50 sq m
  • Sleeps 5
  • 2 Single Beds and 2 Single Futons

Standard Small Double, Non Smoking (5-15F)

Highlights

Air conditioning
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

Ambassador Suite, Non Smoking (24F)

Highlights

Individually furnished
Individually decorated
Air conditioning
Free cots/infant beds
Fridge
TV
Blackout curtains
2 bedrooms
  • 70 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

Standard Single Room, Non Smoking (5-15F)

Highlights

Air conditioning
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 17 sq m
  • Sleeps 1
  • 1 Double Bed

Moderate Twin Plus (6-7 F), Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 2 Large Single Beds

Standard Twin Room, Non Smoking (5-15F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 2 Single Beds

Superior Queen, Non Smoking (16-21F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Superior Single Room, Non Smoking (16-21F)

Highlights

Air conditioning
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
Hairdryer
  • 17 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed

Superior Twin Room, Non Smoking (16-21F)

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 23 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Moderate Twin (6-7 F), Non Smoking

Highlights

Air conditioning
Free cots/infant beds
Fridge
TV
Down duvet
Blackout curtains
Shower/bath combination
Private bathroom
  • 23 sq m
  • Sleeps 2
  • 2 Large Single Beds

City View Queen Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

Executive Deluxe Twin Room

  • Sleeps 2
  • 2 Double Beds

Executive Queen Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

Executive King Room

  • Sleeps 2
  • 1 King Bed

City View Single Room Non-smoking

  • Sleeps 1
  • 1 Double Bed

Standard Small Double Room Non smoking

  • Sleeps 2
  • 1 Double Bed

Superior King Double Room Non-smoking

  • Sleeps 2
  • 1 King Bed

Executive Deluxe King Room Non-smoking

  • Sleeps 2
  • 1 King Bed

Standard Twin Room Non Smoking

  • Sleeps 2
  • 2 Single Beds

Superior Queen Room Non-smoking

  • Sleeps 2
  • 1 Queen Bed

Japanese Western Style Room Non-smoking

  • Sleeps 6
  • 4 Single Futons and 2 Single Beds

City View Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds

Standard Queen Room Non Smoking

  • Sleeps 2
  • 1 Queen Bed

Standard Single Room Non smoking

  • Sleeps 1
  • 1 Double Bed

Superior Single Room Non-smoking

  • Sleeps 1
  • 1 Double Bed

Superior Small Double Room Non-smoking

  • Sleeps 2
  • 1 Double Bed

Superior Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds

Ambassador Suite

  • Sleeps 2
  • 2 Double Beds

Moderate Twin, Non Smoking(6-7F)

  • Sleeps 2
  • 2 Double Beds

Moderate Corner Queen, Non Smoking(6-7F)

  • Sleeps 2
  • 1 Queen Bed

Moderate Queen Plus, Non Smoking(6-7F)

  • Sleeps 2
  • 1 Queen Bed

Moderate Queen, Non Smoking(6-7F)

  • Sleeps 2
  • 1 Queen Bed

Moderate Twin Plus, Non Smoking(6-7F)

  • Sleeps 2
  • 2 Double Beds

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About the area

Map
1-6-1 Nishi-Ikebukuro, Toshima-ku, Tokyo, Tokyo-to, 171-8505

What's nearby

  • Rikkyo University - 12 min walk - 1.0 km
  • Sunshine City Shopping Mall - 14 min walk - 1.2 km
  • Sunshine Aquarium - 2 min drive - 1.7 km
  • Waseda University - 3 min drive - 2.6 km
  • Tokyo Dome - 6 min drive - 6.7 km

Getting around

  • Tokyo (HND-Haneda) - 41 min drive
  • Tokyo (NRT-Narita Intl.) - 71 min drive
  • Mejiro Station - 12 min walk
  • Ikebukuro Station - 13 min walk
  • Shiinamachi Station - 19 min walk
  • Toden-Zoshigaya Station - 13 min walk
  • Kanamecho Station - 15 min walk
  • Higashi-ikebukuro Station - 16 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪ドトールコーヒーショップ - ‬1 min walk
  • ‪HARBS - ‬5 min walk
  • ‪サンマルクカフェ 池袋メトロポリタン口店 - ‬1 min walk
  • ‪イタリアントマト Cafe Jr. - ‬1 min walk
  • ‪インターナショナルフードスクエア&カフェ クロスダイン - ‬1 min walk

About this property

Hotel Metropolitan Tokyo Ikebukuro

At Hotel Metropolitan Tokyo Ikebukuro, you'll be within a 10-minute drive of Tokyo Dome and Tokyo Imperial Palace. Guests can visit the fitness centre for a workout or grab a bite to eat at All Day Dining Cross Dine, which is one of 6 restaurants and serves breakfast, lunch and dinner. Also, Waseda University and Shinjuku Gyoen National Garden are within a short drive. The helpful staff and breakfast get great marks from fellow travellers. The property is only a short walk to public transportation: Toden-Zoshigaya Station is 13 minutes away.

Languages

Chinese (Mandarin), English, Japanese

At a glance

DONE

Hotel size

    • 805 rooms
    • Arranged over 25 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
    • Children 5 years old and under stay free only when sharing a bed with an adult and using existing bedding. This will be limited to maximum 1 child per a bed
    • Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.
    • Breakfast is not included in the breakfast rate plan for children ages 4-5, and can be requested onsite for the listed child breakfast fee. There are no breakfast fees for children age 3 and under.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (aged 5 years old and younger) stays free per registered adult when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free wired internet access in rooms
LOCAL_PARKING

Parking

    • On-site self-parking (JPY 2500 per night)
    • Wheelchair-accessible parking on site
    • Height restrictions apply for on-site parking
DONE

Transfers

    • Airport shuttle from 7:30 AM to 9:30 PM*
DONE

Other information

    • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–9:30 AM
  • 6 restaurants
  • Bar/lounge
  • Coffee shop
  • Shared microwave
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)
  • Local/corner shop

What to do

  • Shopping

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1985
  • Safe-deposit box at front desk
  • Fitness centre
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Wheelchairs available on site

Room amenities

Be entertained

  • 50-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Down duvet
  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free wired Internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Special features

Dining

All Day Dining Cross Dine – This buffet restaurant serves breakfast, lunch and dinner.
Cuisine EST – This restaurant specialises in Italian cuisine and serves lunch and dinner. Open daily.
Dining & Bar OVEST – This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Japanese HANAMUSASHI – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
Chinese KEI-LIN – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

Optional extras

    Wired internet access is available in public areas for JPY 100 for 5 minutes (rates may vary)

  • Buffet breakfast is offered for an extra charge of approximately JPY 3500 for adults and JPY 1900 for children
  • Airport shuttle service is offered for an extra charge of JPY 3200 per person (one-way)

Children & extra beds

  • Rollaway beds are available for JPY 6050.0 per day
  • Airport shuttle for children between the ages of 6 and 12 costs JPY 1600 (one-way)

Parking

  • Self-parking costs JPY 2500 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The fitness facility is accessible for JPY 2200 per person
  • Guests under 15 years old are not allowed in the swimming pool or fitness facility, and guests under 15 years old are only allowed in the swimming pool and fitness facility with adult supervision

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The fitness facility is closed on the 5th and 20th of every month.

Also known as

Hotel Metropolitan Tokyo Ikebukuro Japan
Hotel Metropolitan Tokyo
Hotel Tokyo Metropolitan
Metropolitan Hotel Tokyo
Metropolitan Tokyo
Metropolitan Tokyo Hotel
Tokyo Hotel Metropolitan
Tokyo Metropolitan
Tokyo Metropolitan Hotel
Crowne Plaza Toshima
Hotel Metropolitan Tokyo Japan
Hotel Metropolitan Tokyo Ikebukuro
Metropolitan Tokyo Ikebukuro
Metropolitan Tokyo Ikebukuro
Hotel Metropolitan Tokyo Ikebukuro Hotel
Hotel Metropolitan Tokyo Ikebukuro Tokyo
Hotel Metropolitan Tokyo Ikebukuro Hotel Tokyo

Frequently asked questions

Does Hotel Metropolitan Tokyo Ikebukuro offer free cancellation for a full refund?
Yes, Hotel Metropolitan Tokyo Ikebukuro does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Metropolitan Tokyo Ikebukuro?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Metropolitan Tokyo Ikebukuro?
Yes. Self-parking costs JPY 2500 per night.
Is an airport shuttle service offered by Hotel Metropolitan Tokyo Ikebukuro?
Yes, an airport shuttle is available from 7:30 AM to 9:30 PM. The charge is JPY 3200 per person one-way.
What are the check-in and check-out times at Hotel Metropolitan Tokyo Ikebukuro?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Contactless check-out is available.
What is there to do at Hotel Metropolitan Tokyo Ikebukuro and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Hotel Metropolitan Tokyo Ikebukuro?
Yes, there are 6 on-site restaurants, featuring Italian cuisine.
Does Hotel Metropolitan Tokyo Ikebukuro have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hotel Metropolitan Tokyo Ikebukuro like?
Hotel Metropolitan Tokyo Ikebukuro is in Toshima, a short 14-minute walk from Sunshine City Shopping Mall and 12 minutes' walk from Rikkyo University. Travellers say that the area is walkable and good for shopping.

Hotel Metropolitan Tokyo Ikebukuro Reviews

Reviews

9.2

Wonderful

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

Had a comfortable stay.
4-night trip
Verified Hotels.com guest review

10/10 Exceptional

lewis, 22-night trip
Verified Hotels.com guest review

10/10 Exceptional

Calvin, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

3-night business trip
Verified Hotels.com guest review

8/10 Very good

Location, Location Is Everything
Great location with helpful and friendly staff. Within walking distance to Tobu and Lumine shopping centers as well as the West side train. Restaurant buffet breakfast was okay. McDonald s is nearby and other restaurants. One concern is that the tub/shower is deep and difficult to get in and out and not sufficient grab bars.. Overall, would get king size room and ask if shower only available
Sara, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ann King Fong, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nhan, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ryan, 6-night trip
Verified Hotels.com guest review

8/10 Very good

YUN MING, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Liane, 5-night family trip
Verified Hotels.com guest review

2/10 Poor

I requested a non smoking room and my room smelled
My room smelled like smoke after requesting a non smoking room. Strong smoke. It was very small and the bathroom was not clean.
megan, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Celine, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Helen, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Jennifer, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Albert, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Erica, 3-night trip
Verified Hotels.com guest review

8/10 Very good

David, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lina, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Benjamin, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Frank, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Comfortable, clean, and convenient
10 day vacation stay with a group of friends. Room was very clean and comfortable and had an excellent view (higher floor). Not recently remodeled, so some of the furniture seemed a bit worn. My friends had rooms that appeared recently remodeled. But it was perfectly acceptable and very clean. Bed was very comfortable as were the pajamas provided. Excellent staff and service. Breakfast buffet was very delicious and varied. Location was very convenient to transportation, shopping, and dining.
Curt, 9-night trip with friends
Verified Hotels.com guest review

4/10 Fair

a marble lobby doesn’t mean the hotel is good.
My 2nd stay at this hotel in a week. 1st stay I booked a superior room. It had only one working power outlet. Carpet seemed old and looked dirty. 2nd stay I booked a standard room. Was exactly the same room different floor. I used the hotels laundry room. used two machines. One worked, other machine washed, but didn’t rinse off soap or dry. I ran it through two cycles It never worked. I now had a problem and went to the hotel desk. After accusing me of running it incorrectly, they finally realized it actually didn’t work correctly. Staff put my clothes in another machine. Note each time you run a cycle, it takes two hours. So I am six hours committed to getting my laundry. I asked the person to help me get a later check out so I could deal with this laundry issue. The front desk said they would charge me extra if I checked out late. I reminded them the issue is due to their machine failure not mine. Insisted that the general manager come out and speak with me directly, finally, the front desk manager begrudgingly agreed to let me have a 2 PM check out. Our company, our contractors and distribution partners have stayed a total of 50 nights at this hotel. There won’t be a 51st night.
jeff, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Toshiko Matsumoto, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Kathryn, 6-night family trip
Verified Hotels.com guest review