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All properties in Santiago, Santiago Metropolitan Region, Chile
1 room, 2 adults

Ugo Hotel

4-star4 stars
Great for families

Good to know

  • Children's pool
  • Dry cleaning/laundry service
  • Free self parking
  • Free WiFi
Holanda 307, Santiago, Chile

4-star hotel with restaurant, connected to a shopping center, near Costanera Center
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's pool
    • Dry cleaning/laundry service
    • Free self parking
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

  • Great service, great location, parking was easy, got a higher floor as requested but the…Feb. 11, 2021
  • Great location, near to Costanera Center, and Tobalaba metro station. Breakfast is very…Mar. 5, 2020

Ugo Hotel

from A$97
  • Standard King Room
  • Standard Twin Room
  • Junior Suite King Room
  • Junior Suite Handicap

What’s around Ugo Hotel

Landmarks

  • Costanera Center - 7 min walk
  • San Cristobal Hill - 2.9 mi / 4.7 km
  • Plaza de Armas - 3.5 mi / 5.7 km
  • Santiago Town Square - 3.6 mi / 5.8 km
  • National Stadium - 3.7 mi / 5.9 km
  • Plaza de la Constitucion - 4.1 mi / 6.7 km
  • Palacio de la Moneda - 4.2 mi / 6.8 km
  • Estadio Monumental David Arellano - 6.1 mi / 9.9 km

Getting around

  • Arturo Merino Benitez Airport (SCL) - 30 min drive
  • Santiago Central Station - 25 min drive
  • Tobalaba Station - 8 min walk
  • Los Leones Station - 10 min walk
  • Pedro de Valdivia Station - 14 min walk
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 196 rooms

Arriving/leaving

  • Check-in time 1:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Onsite parking limited

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Free reception
  • Coffee/tea in a common area
  • Water dispenser
Things to do
  • Outdoor seasonal pool
  • Children's pool
  • Fitness facilities
Working away
  • Business centre
  • Number of meeting rooms - 4
  • Conference centre
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
Facilities
  • Lift
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Soundproofed rooms
  • Premium bedding
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 49-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Bar-Emporio - Overlooking the pool and garden, this restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Happy hour is offered.

Ugo Hotel’s small print

Also known as

  • Ugo Hotel Hotel
  • Ugo Hotel Santiago
  • Ugo Hotel Hotel Santiago

Policies

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from October to March.
  • Pool access available from 10:00 AM to 8:00 PM.

    Guests under 16 years old are not allowed in the swimming pool or fitness facility.

    Parking height restrictions apply.

    Guests must contact this property in advance to reserve rollaway/extra beds, sofa beds, and onsite parking. Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    This property accepts credit cards, debit cards, and cash.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • The national sales tax (19%) may be charged upon check-out to residents of Chile regardless of length of stay, and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travelers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

    Optional extras

    Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Buffet breakfast is offered for an extra charge of USD 10 per person (approximately)

    Airport shuttle service is offered for an extra charge of USD 40 per vehicle (one-way)

    Airport shuttle service for children up to age 18 costs USD 40 (one-way)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Ugo Hotel

    • Does Ugo Hotel offer free cancellation for a full refund?
      Yes, Ugo Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Ugo Hotel?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Ugo Hotel?
      Yes, there's free self parking. Parking spots may be limited.
    • Is there a pool at Ugo Hotel?
      Yes, there's a seasonal outdoor pool and a children's pool. Guests have pool access from 10:00 AM to 8:00 PM.
    • Are pets allowed at Ugo Hotel?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at Ugo Hotel?
      You can check in from 1:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
    • Are there restaurants at or near Ugo Hotel?
      Yes, Bar-Emporio offers alfresco dining and garden views. Nearby restaurants include Beppo Café (3-min walk), Intiwasi Hotel (5-min walk), and Black Rock Pub (5-min walk).
    • Is airport shuttle service offered by Ugo Hotel?
      Yes, an airport shuttle is available. The charge is USD 40 per vehicle one-way.
    • What is there to do at Ugo Hotel and nearby?
      Ugo Hotel has a seasonal outdoor pool and a fitness center, as well as a garden.

    Recent reviews

    Exceptional 9.8 From 27 reviews

    Exceptional 10.0
    I recommend this hotel 100%, excellent services, nice people, great breakfast, amenities and amazing customer care.
    Mimi, us10 night trip
    Exceptional 10.0
    La calidad humana de su personal, sus instalaciones, su desayuno y la higiene cien pintos
    us8 night family trip
    Exceptional 10.0
    Excelente
    Hotel excelente. Localização perfeta. Quarto amplo e muito bem equipado. Staff cordial e simpático.
    Airton Cleber, br3 night trip with friends
    Exceptional 10.0
    Bien en todo ámbito
    Matias Alejandro Carriel, cl1 night trip
    Exceptional 10.0
    Excelente
    Excelente atención de todos sus trabajadores y desayuno perfecto. Comodidad increíble. Volvería siempre
    Angel, us1 night trip
    Exceptional 10.0
    xcelente
    Excelente Hotel, muy buena atención y buena ubicación
    felipe, cl1 night trip
    Exceptional 10.0
    깨끗하고 좋음. 주변도 조용함
    kr2 night trip
    Exceptional 10.0
    Excelente primera visita
    Buena experiencia y una grata estadía. El hotel está nuevo y las habitaciones muy funcionales y cómodas (se duerme muy bien). Sin dudas lo recomiendo ya que la calidad está por sobre la media para este rango de hoteles. Una muy buena opción para Santiago.
    Mauricio, cl2 night business trip
    Very good 8.0
    Hôtel superbe
    Hôtel et chambre excellents, un bémol sur le bar qui n'est pas à la hauteur. Quartier à recommander pour la sécurité, la proximité du métro et du centre commercial
    fr1 night trip
    Exceptional 10.0
    muy recomendable
    Muy bueno en general Los chicos de recepción macanudos Todo nuevo El barrio residencia y Perfecto a pocas cuadras de costanera center donde está la vía de corredores y ciclistas que para Mi es muy importante Volvería sin dudarlo Gracias !!!
    Maria del Carmen, uy2 night trip

    Ugo Hotel