The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites, Playa del Carmen: Reviews & Hotel Deals

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Adults-only hotel with 3 restaurants, near Quinta Avenida

Where to?

Dates

February 2025

March 2025

Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Overview
Rooms
Location
Policies

VIP Access

Excellent

Popular amenities

Free parking

Air conditioning

Main amenities

Daily housekeeping
Near the beach
3 restaurants and 2 bars/lounges
Full-service spa
Outdoor pool
Rooftop terrace
Breakfast available
Fitness centre
Sauna
Steam room
Beach towels
Hot tub

Feel at home

Microwave
Separate sitting area
Television
Terrace
Daily housekeeping
Laundry facilities

includes taxes & fees

11 Feb - 12 Feb

Room options

All rooms

1 bed

2 beds

3+ beds

Showing 8 of 8 rooms

Deluxe Junior Suite, Partial Ocean View

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Sofa bed - double

Blackout curtains

Separate bedroom

44.82 sq m
Partial ocean view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Sofa bed - double

Blackout curtains

Separate bedroom

44.82 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Blackout curtains

Ceiling fan

Separate bedroom

Bathrobes

44.82 sq m
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Dining table

Flat-screen TV

Blackout curtains

137.37 sq m
Sleeps 2
1 King Bed

Deluxe Junior Suite, City View

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Sofa bed - double

Blackout curtains

Separate bedroom

44.82 sq m
City view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Dining table

Flat-screen TV

Blackout curtains

137.37 sq m
Partial ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Junior Suite, 1 King Bed

Highlights

Furnished balcony

Separate sitting area

Air conditioning

Flat-screen TV

Ceiling fan

Sofa bed - double

Blackout curtains

Separate bedroom

44.82 sq m
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Luxurious Master Suite

Highlights

Furnished balcony

Separate dining area

Separate sitting area

Private indoor hot tub

Air conditioning

Dining table

Flat-screen TV

Blackout curtains

100.2 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool
Spa
Free WiFi
Restaurant

includes taxes & fees

16 Feb - 17 Feb

About the area

1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

Quinta Avenida - 1 min walk
Mamitas Beach - 3 min walk
Playa del Carmen Main Beach - 3 min walk
Quinta Alegría Shopping Mall - 6 min walk
Playa del Carmen Maritime Terminal - 19 min walk

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
Tulum Intl. Airport (TQO) - 98 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

‪Starbucks - ‬2 min walk
‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
‪Ah Cacao Chocolate Café - ‬2 min walk
‪Sonora Grill - Playa del Carmen - ‬2 min walk
‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar. The pool and helpful staff get great marks from fellow travellers.

All-inclusive

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included

In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

At a glance

Hotel size

- 120 rooms
- Arranged over 4 floors

Arriving/Leaving

- Check-in start time: 3:00 PM; check-in end time: anytime
- Minimum check-in age – 18
- Check-out time is noon

Special check-in instructions

- Front desk staff will greet guests on arrival at the property
- All guests, including children, are required to present a valid government-issued ID card at check-in.

Required at check-in

- Credit card, debit card or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum guest age is 18
- Minimum check-in age is 18

Children

- No cots (infant beds)

Pets

- No pets or service animals allowed

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- Free on-site valet parking
- Wheelchair-accessible parking on site

Other information

- Designated smoking areas
- Caters to adults only

Property amenities

Food and drink

Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
3 restaurants
2 bars/lounges
Poolside bar
Snack bar/deli
Water dispenser

What to do

Yoga classes
Pool table
Beach nearby

Working away

Business centre
Meeting rooms

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Wedding services
Multilingual staff
Beach towels
Bike storage
Pool loungers
Pool umbrellas
Romance packages

Facilities

1 building/tower
Built in 2018
Safe-deposit box at front desk
Rooftop terrace
Fitness centre
An outdoor pool
Bike parking
Full-service spa
Hot tub
Sauna
Massage/treatment rooms
Steam room
Vegan dining options
Vegetarian dining options
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser

Accessibility

Lift
Lift door width (centimetres): 122
Wheelchair-accessible parking
5 on-site accessible parking spaces
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 90
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness centre
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Accessible shuttle
Visual alarms in hallways
Handrails in stairwells
Stairwell handrail height (centimetres): 160
Front entrance ramp
Wheelchairs available on site
Well-lit path to entrance
Step-free path to entrance
Pool hoist on site
Tile flooring in room

Room amenities

Be entertained

IPod docking station
50-inch flat-screen TV
Cable TV channels

Home comfort

Air conditioning
Ceiling fan
Coffee/tea maker
Bathrobes
Iron/ironing board

Sleep well

Blackout curtains
Bed sheets provided

What to enjoy

Furnished balcony
Separate sitting area

Freshen up

Rainfall shower heads
Eco-friendly toiletries
Hairdryer
Towels

Stay connected

Free WiFi
Free local calls

Food and drink

Microwave

Daily housekeeping
In-room safe
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
LED light bulbs
Water-efficient showers only
Water-efficient toilets only

Special features

Spa

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

28 – On-site buffet restaurant.

Asiatico – On-site fine-dining restaurant. Open selected days.

Cachito – On-site fine-dining restaurant. Open selected days.

Lobby bar – On-site bar. Open daily.

Roof 28 – On-site rooftop bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:

A tax is imposed by the city: USD 2.74 per accommodation, per night

Resort fee: USD 12 per accommodation, per night

Optional extras

Buffet breakfast is offered for an extra charge of approximately USD 10 per person

Pool, spa, & gym (if applicable)

Guests under 18 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.

This property accepts credit cards and cash.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Inclusive Adults

Reef 28 All Inclusive Adults All-inclusive property

Reef 28 All Inclusive Adults Playa del Carmen

Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen

All-inclusive property The Reef 28 All Inclusive - Adults Only

The Reef 28 All Inclusive - Adults Only Playa del Carmen

The Reef 28 All Inclusive Adults Only

Reef 28 All Suites Gourmet All Inclusive Adults

The Reef 28 All Inclusive Adults Only

The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offer free cancellation for a full refund?

Yes, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's an outdoor pool.

Are pets allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there's free valet parking.

What are the check-in and check-out times at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

Is there an on-site casino at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min walk) is nearby.

What is there to do at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites and nearby?

On-site recreation at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites includes yoga. Indulge in a treatment at the spa and soothe your senses in the hot tub. The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites also has 2 bars and an outdoor pool, as well as a sauna and a steam room.

Are there restaurants at or near The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Yes, there are 3 on-site restaurants.

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites like?

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 3 minutes' walk from Mamitas Beach. The local area is popular for its beaches and our guests say that it is very central.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

8.6

Excellent

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

8/10 Very good

2 Feb 2025

Great place to relax for a conference

I attended a conference at The Reef 28 and was very pleased with the hotel as a vegetarian. The rooms were huge, and the water filling areas were close. The breakfast was huge, with so many options and someone who could make specialty egg products. I appreciated that the items were labeled, though in a few causes, I wish it was a little cleared as to what was vegetarian. I'm glad they rotated menus daily on the main restaurant. I also appreciated that on the Mexican restaurant, they rotated the vegetables each day that I ordered tacos. The rooftop bar was also quite scenic, and I appreciate the energy one day when they brought in dancers. Overall, I liked this place for a conference, and look forward to attending next year.