The staff here were amazing and easily the best service I’ve experienced. They were kind, understanding and extremely helpful. They also helped us tremendously with luggage transfer service. The staff work very hard and are admirable in their service.
The rooms are quite small, but this is to be expected for Tokyo - Shinjuku especially. However, the room easily makes up for it with its cleanliness, amenities and convenience. We would recommend this hotel to a single person, or two small people for sizing. Lovely hotel, lovely staff and we would book here again.