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Hilton Cancun Mar Caribe All-Inclusive Resort

4.5 star property
Upmarket beachfront property with spa, near Iberostar Cancun Golf Course
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Cancun Mar Caribe All-Inclusive Resort

Sports facility
Sports facility
Enclave Honeymoon Suite - King Bed | Living area
View from room
Game room

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Pool
    Pool
  • Airport transfer
    Airport transfer
  • Spa
    Spa
  • Gym
    Gym
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 4 bars/lounges
  • Full-service spa
  • 13 outdoor pools
  • Rooftop terrace
  • Free children's club
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Free beach cabanas
  • Beach umbrellas
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Garden
The price is AU$806
includes taxes & fees
1 Dec - 2 Dec

Room options

Available filters for rooms
Showing 25 of 25 rooms

View all photos for Ocean View Accessible Suite - RI Shower

View from room

Ocean View Accessible Suite - RI Shower

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - Plunge Pool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Premium Ocean View Room - King Bed

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Room - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Patio (Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 1 Bedroom, Patio (Pool)

Highlights

Patio
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Beachfront (Enclave, Plunge Pool)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront 2 Bedroom Suite - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Suite, Multiple Beds, Beachfront (Enclave)

Beach/ocean view

Suite, Multiple Beds, Beachfront (Enclave)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

View from room

Suite, 1 King Bed, Jetted Tub, Beachfront (Enclave)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 105 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

View all photos for Enclave Beachfront Room - King Bed - Terrace

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront Room - King Bed - Terrace

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Ocean View Suite - 1 King 2 Murphy Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Suite - 1 King 2 Murphy Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 105 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 1 King Bed, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 52 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Ocean View (Mobility)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Ocean View (Mobility)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Premium Ocean View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Premium Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Pool and Patio View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Room, 2 Queen Beds, Beachfront (Enclave, Ground Floor)

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Terrace

View from room

Enclave Beachfront Room - 2 Queen - Terrace

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Enclave Beachfront Room - 2 Queen - Balcony

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Enclave Beachfront Room - 2 Queen - Balcony

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Resort View Room - King Bed

Resort View Room - King Bed | Resort view

Resort View Room - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Deluxe Room, 2 Queen Beds, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Ocean View Room - 2 Queen Beds

View from room

Ocean View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Enclave Beachfront 2 Bedroom Suite - Whirlpool - 1Kg 2Qn 2 Mphy

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 151 sq m
  • Beach view
  • Sleeps 8
  • 1 King Bed

View all photos for Honeymoon Suite - King Bed

Honeymoon Suite - King Bed | Bathroom

Honeymoon Suite - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 105 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Enclave Honeymoon Suite - King Bed

Enclave Honeymoon Suite - King Bed | Living area

Enclave Honeymoon Suite - King Bed

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 105 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Suite, 2 Bedrooms, Ocean View

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Pillow-top bed
Blackout curtains
Premium bedding
Egyptian cotton bed sheets
  • 151 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Resort View Room - 2 Queen Beds

Egyptian cotton sheets, premium bedding, pillow-top beds, in-room safe

Resort View Room - 2 Queen Beds

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Egyptian cotton bed sheets
Blackout curtains
Separate bedroom
Premium bedding
  • 41 sq m
  • Resort view
  • Sleeps 3
  • 2 Queen Beds

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8.8 out of 10, Excellent, (5768)
The price is AU$468
includes taxes & fees
1 Dec - 2 Dec
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About the area

Map
Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO, 77500

What's nearby

  • Maya Museum of Cancun - 2 min walk - 0.3 km
  • Iberostar Cancun Golf Course - 8 min walk - 0.7 km
  • Aquaworld - 18 min walk - 1.5 km
  • El Rey Ruins - 3 min drive - 2.5 km
  • Delfines Beach - 4 min drive - 3.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Starcafé Iberostar Selection Cancún - ‬19 min walk
  • ‪Hotel Emporio Cancun - ‬5 min walk
  • ‪Tun-kul - ‬6 min walk
  • ‪El Maguey, Restaurant - ‬14 min walk
  • ‪El Antiguo Laguito - ‬19 min walk

About this property

Hilton Cancun Mar Caribe All-Inclusive Resort

At Hilton Cancun Mar Caribe All-Inclusive Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll be within a 10-minute walk of Iberostar Cancun Golf Course. 13 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and manicures and pedicures. La Luce, one of 8 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious property include 4 bars/lounges, a rooftop terrace and a free kid's club. Fellow travellers say great things about the pool and helpful staff.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Children's club

Lessons/classes/games

Aerobics
Water fitness
Yoga

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Spanish

At a glance

Hotel size

  • 540 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (17 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Free children's club

Pets

  • Pets allowed (2 total, up to 23 kg per pet)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free secured on-site self-parking
  • Free secured on-site valet parking

Transfers

  • Airport shuttle from 7:00 AM to 7:00 PM*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • 8 restaurants
  • 4 bars/lounges
  • Beach bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's pool
  • Water slide
  • Playground

What to do

  • On the beach
  • Evening entertainment
  • Shopping
  • Air hockey
  • Table football

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas
  • 24-hour fitness centre
  • 13 outdoor pools
  • Full-service spa
  • Sauna
  • Steam room
  • Water slide
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • Lift
  • Lift door width (centimetres): 100
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 74
  • Wheelchair-accessible restaurant
  • Accessible airport shuttle
  • Tile flooring in room

Room amenities

Be entertained

  • Smart television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Window screens

Sleep well

  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)

Food and drink

  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, The Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Dining

La Luce – This restaurant specialises in Mediterranean cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required.
Maxal – This restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Noriku – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Vela – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Seasalt – This poolside restaurant specialises in American cuisine and only serves lunch. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Refundable deposits

  • A damage deposit of USD 300 will be collected before check-in

Optional extras

  • Airport shuttle service is offered for an extra charge of USD 25 per person (return)
  • Late checkout can be arranged for an extra charge of USD 500 (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 15 costs USD 25 (return)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 80 per pet, per stay

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Property Registration Number ORC180608L73

Also known as

Royal Uno All Inclusive Resort Spa
Hilton Cancun Mar Caribe All Inclusive Resort
Hilton Cancun Mar Caribe All-Inclusive Resort Cancun

Frequently asked questions

Does Hilton Cancun Mar Caribe All-Inclusive Resort offer free cancellation for a full refund?
Yes, Hilton Cancun Mar Caribe All-Inclusive Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Cancun Mar Caribe All-Inclusive Resort?
Yes, there are 13 outdoor pools and a children's pool.
Are pets allowed at Hilton Cancun Mar Caribe All-Inclusive Resort?
Yes, pets are welcome, with a limit of 2 total and maximum weight of 23 kg per pet. There's a charge of USD 80 per pet, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton Cancun Mar Caribe All-Inclusive Resort?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Hilton Cancun Mar Caribe All-Inclusive Resort?
Yes, an airport shuttle is available from 7:00 AM to 7:00 PM on request. The charge is USD 25 per person return.
What are the check-in and check-out times at Hilton Cancun Mar Caribe All-Inclusive Resort?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge of USD 500 (subject to availability).
Is there an on-site casino at Hilton Cancun Mar Caribe All-Inclusive Resort?
No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
What is there to do at Hilton Cancun Mar Caribe All-Inclusive Resort and nearby?
Hilton Cancun Mar Caribe All-Inclusive Resort has 13 outdoor pools, 4 bars and a spa, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near Hilton Cancun Mar Caribe All-Inclusive Resort?
Yes, there are 8 on-site restaurants, featuring Mediterranean cuisine and poolside dining.
What's the area around Hilton Cancun Mar Caribe All-Inclusive Resort like?
Hilton Cancun Mar Caribe All-Inclusive Resort is a short 8-minute walk from Iberostar Cancun Golf Course and 18 minutes' walk from Aquaworld. Travellers give top marks for the property's prime location.

Hilton Cancun Mar Caribe All-Inclusive Resort Reviews

Reviews

8.6

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Magical Mexico
Our stay was just Awesome!! The friendly Staff at every turn to help you along or answer questions. Hotel was beautiful. Our Room had the Plunge Pool. Let me tell you, its worth it. The experience is so magnificent that its wonderful for photos. The Food was Outstanding!! From Room service 24hr to the Buffet to the Steak House. Room was truly Amazing. The large shower Room. The exquisite bath tub. Hotel Staff keeps Your Mini Fridge Stocked everyday and more on request. This was really a beautiful place to experience. Very Thankful To ALL the staff, that make it the best HILTON i have stayed in.
Robert, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Keith, 6-night trip
Verified Travelocity guest review

8/10 Very good

Room - Enclave Suite - amazing room! 10/10 Beach - Gorgeous water, not crowded. Too much seaweed - 9/10 Pools - wish they kept pools open past 8pm - 8/10 Breakfast Buffet- very unpleasant experience. Food selection leaves a lot to be desired. 3/10 Dining restaurants - All restaurants were good. Mexal (Mexican food) restaurant was our favorite- 7/10 Check in - a bit disorganized - 5/10 Overall Experience - would definitely come back - 8/10
Keith, 6-night family trip
Verified Travelocity guest review

8/10 Very good

Clean facility, friendly and respectful staff, Good food as well.
NAIM, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

pooi kwan, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Perfect 😃
Jose, 3-night trip
Verified Expedia guest review

8/10 Very good

There was a lot of pros and cons to staying at this property. The pros are there are a lot of activities to do for adults and kids. They sent you a link that allows you to see all the weekly activities and also make reservations. The steakhouse was phenomenal. Reservations were very easy to make. We made a reservation every night we were there. Reservations can be made 48 hours in advance, which I absolutely love. In the hotel, they have Thomas Moore travel, which was great because we did all of our tours through them and they offer pick up and drop off service. We did three different tours which we fell in love with each one of them. Now to the cons, The poolside bar closes at 6 PM. They do have another bar upstairs that opens at eight i believe. I had an issue with the poolside bar trying to close about 10 minutes early on the first couple nights. I was there. If you order service, like I did be prepared for them to forget your meal at least once. I spoke to Santiago about a order that was supposed to be sent to my room at 1:45 and it did not arrive and he claims they were still making it but when I called at 2:30 they said the order was never made because we weren’t in the room when in reality we had been there. On the day of checkout, we had requested help with our bags and we needed them at the room by 1250 as our ride would be at the hotel by 1 PM. At 12:55 we realize they were not coming so we quickly had to carry all of our bags downstairs.
Michelle Elizabeth, 7-night family trip
Verified Expedia guest review

8/10 Very good

Customer service was excellent! The staff is very kind, friendly and efficient! Only downside was the buffet should have more food options.
Arista Melody, 6-night trip
Verified Expedia guest review

10/10 Exceptional

My family and I loved the service, the food. First time to Cancun and this was a great hotel to stay at.
Georgina, 5-night family trip
Verified Expedia guest review

4/10 Fair

Waited 40 minutes for a room to be available after checking in at 3pm. They said we would received an email to let us know when the room is available but never received that email. When asked for help to change the email for one room so I can order in room service via the link they sent to the proper room#, one front desk refused to help and told me to use the phone in my room to order. So I asked another guy to help, he did it for me. Dining reservation was hard to make for a large group of people since it only allowed to reserve for a max of 6 people. There was always food debris on the hallway floor to our room.
Qiang, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We loved our experience!!!
Kejsi, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Maydelis, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Lyudmila, 6-night trip
Verified Expedia guest review

8/10 Very good

Good over all
Alaaeddine, 3-night family trip
Verified Expedia guest review

6/10 Good

The food in the Buffet was limited. No many options. Poor quality
ADELITA GALLARDO, 5-night family trip
Verified Orbitz guest review

10/10 Exceptional

I loved the entire experience of staying there.
M Harunur, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Good choice
Rosaline, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

All the staff is very nice and service is great
SHU WOON, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Excellent place for family vacation, staff very polite and always ready to help us, we enjoy a lot, food very delicious and many choices for everyone, we are going back again for our next vacation.
GABRIELA, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

William, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Safe
Rolando, 6-night family trip
Verified Expedia guest review

4/10 Fair

Overall, I think this is a decent resort but there were too many inconveniences and annoyances. Pros: The resort is in good shape and clean and the staff members are generally fine. Cons: 1. The buffet had basically the same food every day. There was no variety. 2. The restaurants are hit or miss. The Italian restaurant and the teppanyaki were good. The others not so good. The Mexican restaurant was terrible and the steak restaurant was inconsistent - some of us good decent steaks and the others were terrible. They also forced us to sit outside which was not pleasant with the heat/humidity and the mosquitos. A few times at various restaurants, they basically forgot our orders and it took 60-90 minutes to get a part of our order. 3. The nightly entertainment was lame. 4. They only gave mangoes to the paid Enclave members. You would think in an all inclusive resort in Mexico, there would be plenty of mangoes to go around but they were only available for Enclave members (although some waiters at the buffet were nice enough to sneak you some if you tipped them well). Overall, it wasn't a bad stay. Several years ago, we stayed at another all inclusive in Cancun that had a different themed buffet every day, mangoes on a stick and at buffets for everyone and fun shows nightly.
SeHoon, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Katherine, 3-night trip
Verified Expedia guest review

4/10 Fair

My family of 11 visited from August 8th-13th. The hotel was very clean and maintained. Beautiful gym and spa. Easy check in and check out. Very poor entertainment. The buffet and restaurants were awful and most nights we didn't finish eating. We made our reservations with the concierge for all of the restaurants when we arrived. We were told that a restaurant may not be able to accomodate all 11 of us at one table but when we arrive, we can let them know that we'd like the tables put together. On our 2nd night at the Steakhouse Flama, the hostess was very rude and informed us that we could not sit together and so we were seated at 4 tables across from each other. There were at least 7 tables in the back unoccupied and I asked if we could move so our party could sit together and she said "NO". It wasn't until I expressed my displeasure with the seating arrangement that our waiter Isai moved our tables across the restaurant so we could sit together. While waiting for our food, another family came in and the restaurant staff placed their tables together so their large party would be together. Disappointing trip! My teenage son mistakenly hung his clothing on the balcony and there was a storm the next morning. We saw his clothing on the ground, but by the time the rain stopped, everything had been picked up. Concierge asked security and they stated nothing was found. Which was odd especially when we saw the clothing. I doubt guests picked up a stranger's boxer underwear.
Keira, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing
Celso, 3-night family trip
Verified Hotels.com guest review