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Aloft Tulum, a Marriott Hotel

Photo gallery for Aloft Tulum, a Marriott Hotel

Property amenity
2 outdoor pools, free pool cabanas, pool umbrellas
2 outdoor pools, free pool cabanas, pool umbrellas
2 outdoor pools, free pool cabanas, pool umbrellas
Balcony

Overview of Aloft Tulum, a Marriott Hotel

Aloft Tulum, a Marriott Hotel

4.0 star property
4-star hotel with 2 restaurants, near Tulum National Park

8.8/10 Fabulous

215 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760

Room options

About this area

What's nearby

  • Tulum Mayan Ruins - 44 min walk
  • Tulum National Park - 1 min drive
  • Playa Paraiso - 10 min drive
  • Tulum Beach - 11 min drive
  • Gran Cenote - 13 min drive
  • Sian Ka'an Biosphere Reserve - 29 min drive
  • Xel-Há Park - 19 min drive
  • Dos Ojos Cenote - 116 min drive

Restaurants

  • El Capitan - 8 min walk
  • La Coqueta - 14 min walk
  • El Estrada - 15 min walk
  • Tropi Tacos - 16 min walk
  • Papaya Pizza & Co - 17 min walk

About this property

Aloft Tulum, a Marriott Hotel

Aloft Tulum, a Marriott Hotel features a rooftop terrace and puts you within a 15-minute drive of Tulum Beach. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at W XYZ Restaurant, which serves breakfast and is one of 2 restaurants. Other highlights at this upmarket hotel include 2 bars/lounges, a poolside bar and a 24-hour fitness centre.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 140 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive smart lock details

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (up to 40 lb per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Secured covered on-site self-parking (USD 15 per day)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • On-site carport

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:30 AM–11:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach nearby
  • Ecotours nearby

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference space (2170 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2021
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in common areas
  • 24-hour fitness centre
  • 2 outdoor pools

Accessibility

  • Braille/raised signage
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Grab bar near toilet
  • Doorbell and phone notifications

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels
  • Netflix

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

W XYZ Restaurant – This restaurant only serves breakfast.
Ático Rooftop Bar & Loung – This tapas bar serves lunch and dinner. Open daily.
WXYZ Bar – This sports bar serves lunch and dinner. Open daily.
Re:fuel by Aloft – This coffee shop serves breakfast, lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Destination fee: USD 20 per accommodation, per night. This fee does not apply to children under 2 years of age.
  • Service fee: USD 10 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 8 to 15 per person

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 52 per pet, per stay

Parking

  • Covered self-parking costs USD 15 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Commitment to Clean (Marriott) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>This property accepts credit cards and cash.</p>

Also known as

Aloft Tulum
Aloft Tulum, A Marriott
Aloft Tulum by Marriott
Aloft Tulum a Marriott Hotel
Aloft Tulum, a Marriott Hotel Hotel
Aloft Tulum, a Marriott Hotel Tulum
Aloft Tulum, a Marriott Hotel Hotel Tulum

Frequently asked questions

Does Aloft Tulum, a Marriott Hotel offer free cancellation for a full refund?
Yes, Aloft Tulum, a Marriott Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Aloft Tulum, a Marriott Hotel?
As of 8 Feb 2023, prices found for a 1-night stay for 2 adults at Aloft Tulum, a Marriott Hotel on 9 Mar 2023 start from AU$190, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Aloft Tulum, a Marriott Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Aloft Tulum, a Marriott Hotel?
Yes, there are 2 outdoor pools.
Are pets allowed at Aloft Tulum, a Marriott Hotel?
Yes, pets are welcome, with a maximum weight of 40 lb per pet. There's a charge of USD 52 per pet, per stay. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Aloft Tulum, a Marriott Hotel?
Yes. Self-parking costs USD 15 per day. Electric car charging is available.
What are the check-in and check-out times at Aloft Tulum, a Marriott Hotel?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Aloft Tulum, a Marriott Hotel and nearby?
Aloft Tulum, a Marriott Hotel has 2 outdoor pools and 2 bars, as well as a 24-hour fitness centre and a garden.
Are there restaurants at or near Aloft Tulum, a Marriott Hotel?
Yes, there are 2 on-site restaurants. Nearby restaurants include El Capitan (8-min walk) and La Coqueta (14-min walk).
What's the area around Aloft Tulum, a Marriott Hotel like?
Aloft Tulum, a Marriott Hotel is located a short 4-minute walk from Tulum National Park.

Reviews

8.8

Fabulous

9.6/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Very good

Decent place, decent food, hard beds
Rooms were clean, food was good at the restaurant and the mocktails were good. Staff was friendly. Only had a slight issue with the taxes that hotels.com said were included, but the hotel said they weren't. They did end up removing the extra tax charges, but this should be addressed.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Victor, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing little gem
The facility is exceptional and the staff amazingly accommodating
scott, 4-night trip
Verified Hotels.com guest review

8/10 Very good

adam, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good hotel
Hotel was located very well.
Tejaskumar, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Lovely rooms, comfortable beds. The food in the restaurant was pretty horrible but aside from that this is a decent hotel and I would stay here again. Most of the staff were wonderful, only issues were with the restaurant staff (ie saying no green juice was available when clearly two jugs were sitting right there, and getting conflicting information from different people on different days about the ability to charge to our room).
Verified Expedia guest review

8/10 Very good

Carole A, 3-night trip
Verified Expedia guest review

8/10 Very good

My fiancé and I love this place and stay every time we go to Tulum. It was disappointing this time that there was leaking in the bathroom so they moved us the room across the hall. He had to move everything himself and we weren’t comped or anything for the inconvenience. It was really disappointing.
Dana, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

We (group of friends) selected this hotel for our girls trip, and it was wonderful! The resort fees are worth it. Everyday my group and I went to the rooftop bar to grab some drinks and a quick bite. The spa was also incredible. You have the option of inviting the masseuse to your room, poolside or in the lovely garden. The hotel is also located in a convenient area. The beach clubs and a few cenotes are near. A pharmacy, a place to exchange money and numerous restaurants are adjacent to this property. My favorite thing was the staff and how they were so professional and accommodating, especially ENRIQUE. Highly recommended!
Andrea, 3-night trip with friends
Verified Orbitz guest review

10/10 Exceptional

Staff was very friendly and accomodating. Place was new and very clean. Hotel is in close proximity of everything.
Michael, 4-night trip
Verified Expedia guest review