From my arrival to when I left this small resort was a joy to encounter. The staff could not have been more open and approachable, funny, friendly and talkative. All were such a pleasure to get to know, the level of hospitality was extremely high. I got to know two members of staff in particular, and they made my week in Nusa Dua (which was to attend a conference) very enjoyable and memorable. The hotel itself is lovely, with spacious, well-appointed rooms. The only mishap was the in-room safe which did not function properly. Otherwise everything was as close to perfect as imaginable, from the Balinese in-room massage I received to the original recipes in the kitchen which resulted in well-cooked, gourmet meals in the restaurant. I would happily return!