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The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

Photo gallery for The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

7 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
On the beach, white sand, beach cabanas, sun-loungers
7 outdoor pools, open 8:00 AM to 8:00 PM, pool cabanas (surcharge)

Overview of The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

5-star property
Beachfront hotel in Nusa Dua with spa, beach bar

9.2/10 Superb

1,002 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is AU$360
Price available on 31/1/2023
Map
Kawasan Pariwisata Lot N2, Nusa Dua, Bali, 80363

Room options

About this area

What's nearby

  • In BTDC
  • Nusa Dua Beach - 3 min drive
  • Kuta Beach - 33 min drive
  • Legian Beach - 38 min drive
  • Seminyak Beach - 42 min drive
  • Sanur Beach - 35 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 24 min drive
  • Free local area shuttle
  • Airport shuttle (surcharge)
  • Free shopping centre shuttle

Restaurants

  • Bangle bali - 6 min walk
  • Uno - 8 min walk
  • The royal kitchen - 8 min walk
  • The paon - 8 min walk
  • Ocean - 8 min walk

About this property

The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified

At The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified, you can spend time at the beach enjoying cabanas, beach umbrellas and beach massages, plus activities such as scuba-diving, snorkelling and surfing/body boarding are nearby. 7 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and aromatherapy. Banyubiru Restaurant, one of 2 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, a rooftop terrace and a beach bar. Fellow travellers say good things about the helpful staff and restaurant.

Languages

Chinese (Mandarin), English, Indonesian, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 287 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in available
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Free off-site parking nearby

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Free area shuttle within 1.6 km
  • Free shopping centre shuttle

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Coffee shop
  • BBQs
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Free local shuttle
  • Children's menu

What to do

  • On the beach
  • Fitness classes
  • Shopping
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Horse riding nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • 9 meeting rooms
  • Computer station
  • Conference space (7772 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach cabanas (surcharge)
  • Bike hire
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • Built in 1991
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library
  • 24-hour fitness centre
  • 7 outdoor pools
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Assistive listening devices in meeting rooms
  • Low-height worktop and sink
  • Transfer shower
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian
  • Russian

Room amenities

Be entertained

  • MP3 docking station
  • 65-inch Smart TV
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Mini fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Lagoon Spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Banyubiru Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, brunch and dinner. Reservations are required.
Arwana Restaurant – This beachfront restaurant specialises in seafood and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Cornerstone Deli – Overlooking the pool and garden, this delicatessen specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Kulkul Bar – This beachfront bar specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.
De Bale Lounge & Bar – Overlooking the pool and garden, this lobby lounge specialises in international cuisine and only serves light fare. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 332000 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 450000 per vehicle (one-way. Maximum occupancy 4)

Renovations and closures

The property will be renovating from 19 November 2022 to 5 June 2023 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Bar/lounge
  • Exterior
  • Selected guestrooms
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Children & extra beds

  • Rollaway beds are available for IDR 1089000.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for lunch and dinner.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Laguna Luxury Collection Bali
Laguna Luxury Collection Resort Bali
Laguna Luxury Collection Resort Nusa Dua Bali
The Laguna a Luxury Collection Resort Spa Nusa Dua Bali

Frequently asked questions

Does The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified offer free cancellation for a full refund?
Yes, The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
As of 30 Jan 2023, prices found for a 1-night stay for 2 adults at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified on 31 Jan 2023 start from AU$360, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
Yes, there are 7 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
Yes, an airport shuttle is available. The charge is IDR 450000 per vehicle one-way.
What are the check-in and check-out times at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and contactless social distancing and check-out are available.
What is there to do at The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified and nearby?
Have fun with activities such as boat tours, hiking and horse riding, and practise your swing at the nearby golf course. Additional recreation on-site includes aerobics . Indulge in a treatment at the spa and enjoy a swim in one of the 7 outdoor swimming pools. The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified also has 2 bars, a 24-hour fitness centre and a sauna, as well as beach cabanas and a garden.
Are there restaurants at or near The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified?
Yes, there are 2 on-site restaurants, featuring beachfront dining, international cuisine and garden views. Nearby restaurants include Bangle bali (6-min walk), Uno (8-min walk) and The royal kitchen (8-min walk).
What's the area around The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified like?
The Laguna, a Luxury Collection Resort & Spa, Nusa Dua, Bali - CHSE Certified is located on the waterfront in BTDC, a short 1-minute walk from Bukit Peninsula and 13 minutes' walk from Nusa Dua Beach. Travellers say that this hotel is in a good location.

Reviews

9.2

Superb

9.2/10

Cleanliness

9.4/10

Staff & service

9.1/10

Amenities

8.9/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Very good

We had two rooms next to each other.in newly remodeled building Only issue we had is they should have cover walkway from middle building to the restaurant as when it rains it is hard to walk to restaurant
Nalini, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Four star resort on Bali.
3 days, 2 nights; ate in 3 different restaurants. Good food, heavily themed toward Indonesian and Indian flavors. Extremely polite, friendly and considerate staff. Excellent accommodations with many extras.
Beautiful grounds
Kenneth, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Newly renovated, friendly service great location
Newly renovated room, with direct lagoon access. High cleaning standards and friendly service. Great location on the beach, with amenities nearby. Accommodated a late checkout as our departing flight was late in the evening.
Cherie, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

We had a lovely vacation at the resort! Staff could not have been nicer and more willing to make our vacation perfect
Jocelyn, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

The checkin was flawless, eventhough i flew in in the middle of the night, a nice cold fruit juice, grest room upgrade, after 30 hours of flight the treat was greatly appreciated! The brrakfast buffet was really amazing with more than 6 stations, a part from the udusl there was a fruit jiuce station, asian fusion, etc. All served with immense kindness, i was told typical of Bali.
Giorgio, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Property exceeded our expectations in all departments. The food and service was outstanding. The landscaping, gardens and pools are meticulously maintained creating an idyllic backdrop to a Balinese holiday
Stelios, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Aliena, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Dream place, can’t fault it
Mike, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Highlights of The Laguna * wonderful, helpful, friendly staff, most are long term employees * Breakfast buffet was massive with so much variety * Lagoon studio, pool access room, large spacious and renovated beautifully, book early only 8 of these room types * Epicurean discovery, (cooking class) going to seafood markets and then cooking 3 meals with their experiences chef Ketut, you can book this with Itan, wonderful experience, with so much seafood to have for lunch.
Kerry, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Defintely recommend
Super great hotel....fantastic food, lovely beach and overall very well managed.
David, 2-night trip
Verified Hotels.com guest review