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The Crystal Luxury Bay Resort Nusa Dua

Photo gallery for The Crystal Luxury Bay Resort Nusa Dua

Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, blackout curtains, soundproofing

Overview of The Crystal Luxury Bay Resort Nusa Dua

The Crystal Luxury Bay Resort Nusa Dua

4.0 star property
4-star hotel with spa, near Puja Mandala

7.4/10 Good

46 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
Map
Jalan By Pass I Gusti Ngurah Rai No 88, Nusa Dua, Bali, 80363

Room options

About this area

What's nearby

  • In By Pass Ngurah Rai
  • Nusa Dua Beach - 10 min drive
  • Kuta Beach - 24 min drive
  • Legian Beach - 29 min drive
  • Seminyak Beach - 33 min drive
  • Sanur Beach - 26 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 13 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Yakiniku Sama-Sama Japanese Restoran - 5 min walk
  • Bali Nelayan - 12 min walk
  • Bakso Garasi - 16 min walk
  • Bawang Merah - 19 min walk
  • Laota Jimbaran - 19 min walk

About this property

The Crystal Luxury Bay Resort Nusa Dua

A great choice for a stay in Nusa Dua, The Crystal Luxury Bay Resort Nusa Dua features an airport shuttle. Guests can indulge in massages at the spa, and local and international cuisine is served at Mangroves, which is open for breakfast, lunch and dinner. An outdoor pool, a poolside bar and a fitness centre are other highlights at this upmarket hotel. The pool and room service get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 214 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until 5:30 AM
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 11 children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 2016
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool
  • Full-service spa

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Bath only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Le Crystal. Services include massages. The spa is equipped with a sauna and a spa tub. The spa is open daily.

Dining

Mangroves – This poolside restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 150000 for adults and IDR 75000 for children (approximately)
  • Airport shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for IDR 500000.0 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards, debit cards and cash.

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December.

Also known as

Crystal Luxury Bay Resort Nusa Dua
Crystal Luxury Bay Resort
Crystal Luxury Bay Nusa Dua
Crystal Luxury Bay
The Crystal Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel
The Crystal Luxury Bay Resort Nusa Dua Nusa Dua
The Crystal Luxury Bay Resort Nusa Dua Hotel Nusa Dua

Frequently asked questions

Does The Crystal Luxury Bay Resort Nusa Dua offer free cancellation for a full refund?
Yes, The Crystal Luxury Bay Resort Nusa Dua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at The Crystal Luxury Bay Resort Nusa Dua?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at The Crystal Luxury Bay Resort Nusa Dua?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Crystal Luxury Bay Resort Nusa Dua?
Sorry, pets aren't allowed.
Is parking offered on site at The Crystal Luxury Bay Resort Nusa Dua?
Yes, there's free self parking.
Is an airport shuttle service offered by The Crystal Luxury Bay Resort Nusa Dua?
Yes, an airport shuttle is available.
What are the check-in and check-out times at The Crystal Luxury Bay Resort Nusa Dua?
You can check in from 2:00 PM - 5:30 AM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
What is there to do at The Crystal Luxury Bay Resort Nusa Dua and nearby?
The Crystal Luxury Bay Resort Nusa Dua has a spa and an outdoor pool, as well as a fitness centre and a garden.
Are there restaurants at or near The Crystal Luxury Bay Resort Nusa Dua?
Yes, Mangroves offers local and international cuisine and poolside dining. Nearby restaurants include Yakiniku Sama-Sama Japanese Restoran (5-min walk), Bali Nelayan (12-min walk) and Bumbu Bali Restaurant Art Cafe (2 mi).
What's the area around The Crystal Luxury Bay Resort Nusa Dua like?
The Crystal Luxury Bay Resort Nusa Dua is a short 1-minute walk from Bukit Peninsula and 5 minutes' walk from Tanjung Benoa.

Reviews

7.4

Good

7.7/10

Cleanliness

8.2/10

Staff & service

6.7/10

Amenities

7.2/10

Property conditions & facilities

6.5/10

Eco-friendliness

Reviews

8/10 Very good

The staff are super polite and kind. Rooms and lobby area are very clean and well presented. It was quiet during our stay so had the pools to ourselves mist of the time. The restaurant food was nice but limited choice. The hotel is not near beach, shops or restaurants
Maxine, 6-night family trip
Verified Expedia guest review

6/10 Good

The room was spacious but fixtures and fittings in poor condition. The staff were friendly, the breakfast was the most disappointing of all.
Joshua, 6-night romance trip
Verified Wotif guest review

2/10 Poor

Not worth
Rate only ONE for the room size only. Carpark and places / walkway had limited or no light. The selling point for this expensive property is the roof top sky pool. However the pool is closed and no light before the operation time is up 😡 The breakfast has only four choice AND the food is not thoroughly cook. The hotel entrance is not light up and the barrier is down resulting missing it and had to make a U turn. The staffs are not professional and careless attitude with reason/excuses after my feedback. NOT WORTH AND OVER RATING OF FIVE STAIRS.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Best five star hotel I ever stayed.
1-night trip
Verified Expedia guest review

4/10 Fair

I think it is an overrated hotel. We last with the bathroom block three days without solving. Inside the room many things are already old and ruined.
7-night family trip
Verified Expedia guest review

4/10 Fair

Very disappointed with stay! Staff lacking. No clear process with basic room service ect! Menus lacking basic Include nye all you can eat and drink ended up with Bali belly nye day photos on site doses not clearly display property! Very cleaver photography! Very disappointed!
5-night romance trip
Verified Lastminute guest review

10/10 Exceptional

The food and rooms are good. The only problem is the button for the lifts, difficult in pressing
Song Koon Alan, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

The pools were awesome. The breakfast selection could be better. Not enough vegetarian varieties and fruit selection.
Duran, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Lastminute guest review

10/10 Exceptional

Great quality hotel, with everything that you need. Service has been top notch. Will definitely recommend and stay here again when next in Bali
3-night romance trip
Verified Expedia guest review