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Hotel Ojo de Agua

3.0 star property
Beachfront hotel with outdoor pool, near Puerto Morelos Town Square
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Ojo de Agua

On the beach
Outdoor pool, pool loungers
On the beach
Superior Room, Sea View | Beach/ocean view
Exterior

Reviews

7.4 out of 10

Good

Popular amenities

  • Air conditioning
  • Airport transfer
    Airport transfer
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Non-smoking
    Non-smoking
  • Free WiFi
    Free WiFi
Main amenities
  • Daily housekeeping
  • On the beach
  • Restaurants
  • Outdoor pool
  • Breakfast available
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Multilingual staff
  • Picnic area
Feel at home
  • Children stay free
  • Private bathroom
  • Separate sitting area
  • Television
  • Garden
  • Terrace
The price is AU$109
includes taxes & fees
28 Nov - 29 Nov

Room options

Available filters for rooms
Showing 5 of 5 rooms

Standard Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
In-room safe
Daily housekeeping
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Family Room

Family Room

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Wardrobe
In-room safe
  • 21 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Wardrobe
In-room safe
  • 14 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Sea View

Superior Room, Sea View | Beach/ocean view

Superior Room, Sea View

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Wardrobe
In-room safe
  • 14 sq m
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Separate sitting area
Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Cable channels
Wardrobe
In-room safe
  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

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The price is AU$144
includes taxes & fees
19 Nov - 20 Nov
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About the area

Map
0, Cda. Ejército Mexicano Mz 2 Lt 16 SM2, Manzana 2, Lote 16, SM2 Joaquín Zetina G, Puerto Morelos, QROO, 77580

What's nearby

  • Ojo de Agua Beach - 2 min walk
  • Puerto Morelos Town Square - 6 min walk
  • Puerto Morelos Artists’ Cooperative - 7 min walk
  • Puerto Morelos Beach - 5 min drive
  • Crococun Zoo - 8 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 26 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 23.8 miles/38.3 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Yum yum Wok - ‬2 min walk
  • ‪Don Ernesto's - ‬2 min walk
  • ‪Merkadito del Mar - ‬5 min walk
  • ‪La Sirena Restaurant, Lounge and Sports Bar - ‬7 min walk
  • ‪Panna e Cioccolato - ‬8 min walk

About this property

Hotel Ojo de Agua

Hotel Ojo de Agua puts you within a 10-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach. Guests indulge in massages, then grab a bite to eat at the restaurant. Other features include an outdoor pool, a terrace and a garden. Fellow travellers love the helpful staff and beach location.

Languages

English, Spanish

At a glance

Hotel size

  • 35 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No on-site parking
  • Street parking available

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–11:30 AM
  • Restaurant

Travelling with children

  • Children stay for free (see details)

What to do

  • On the beach

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage
  • Multilingual staff
  • Pool loungers

Facilities

  • Garden
  • Picnic area
  • Terrace
  • An outdoor pool
  • Reception hall

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately MXN 220 for adults and MXN 150 for children
  • Airport shuttle service is offered for an extra charge of MXN 800 per vehicle (one-way. Maximum occupancy 4)

Children & extra beds

  • Airport shuttle service for children costs MXN 1 (one-way)

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Ojo Agua Beach Front Hotel Puerto Morelos
Ojo Agua Beach Front Hotel
Ojo Agua Beach Front Puerto Morelos
Ojo Agua Beach Front
Hotel Ojo de Agua Hotel
Collection O Hotel Ojo de Agua
Hotel Ojo de Agua Puerto Morelos
Hotel Ojo de Agua Hotel Puerto Morelos

Frequently asked questions

Does Hotel Ojo de Agua offer free cancellation for a full refund?
Yes, Hotel Ojo de Agua does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Ojo de Agua?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Ojo de Agua?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Ojo de Agua?
No, unfortunately. However, there's street parking available.
Is an airport shuttle service offered by Hotel Ojo de Agua?
Yes, an airport shuttle is available. The charge is MXN 800 per vehicle one-way.
What are the check-in and check-out times at Hotel Ojo de Agua?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is noon.
What is there to do at Hotel Ojo de Agua and nearby?
Hotel Ojo de Agua has an outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Ojo de Agua?
Yes, there's an on-site restaurant.
What's the area around Hotel Ojo de Agua like?
Hotel Ojo de Agua is a short 6-minute walk from Puerto Morelos Town Square and 7 minutes' walk from Puerto Morelos Artists’ Cooperative. Travellers say that the area is walkable and good for families.

Hotel Ojo de Agua Reviews

Reviews

7.4

Good

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Fair

My experience with check-in and check-out was pleasant, but the hotel urgently needs renovation. Mr. Arturo gave me a room that looked like a rundown motel, completely destroyed. Walking through the hallway, I felt very unsafe; all the room doors were in bad shape, the curtains in my room were old and worn out, and the walls had dampness, cracks, and mold. I went down to request a room change, and Mr. David gave me another room in better condition than the first one but the bathroom didn’t have a proper shower door, and the towel rack was covered in green mold. My daughter and I stayed there for just a couple of hours before deciding to move to another hotel I won’t be returning to this hotel due to its terrible state.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Was a good place to stay at puerto morelos and it right in front of the beach
Alex, 8-night family trip
Verified Hotels.com guest review

10/10 Exceptional

francisco, 2-night family trip
Verified Hotels.com guest review

2/10 Poor

Joshua, 4-night trip
Verified Expedia guest review

8/10 Very good

The staff was amazing. The beach club has the best food !!! But they need to update the facilities.
Tanisha, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect
Benjamin, 7-night trip
Verified Expedia guest review

10/10 Exceptional

The room was clean and we had a beautiful view of the ocean and the beach. What a way to wake up. They have a nice bar and restaurant downstairs by the pool. Don’t forget to get a massage down on the beach.
Melissa, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

It is a very clean place, beach front for the price with cozy restaurants around.
Marisol, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Ok excepted no wifi
Florence, 3-night family trip
Verified Hotels.com guest review

6/10 Good

The staff were very friendly but the pictures are a little misleading. The hotel could do with redecorating as the paint was peeling off around the hotel and in our bedroom. Frustratingly the wifi also doesn’t work at the hotel or the beach club. We did enjoy our stay but with fresh paint and working wifi it would have been great.
Frankie, 2-night romance trip
Verified Expedia guest review

8/10 Very good

christine, 5-night trip
Verified Hotels.com guest review

8/10 Very good

Heather, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

I like the beach amd the location
Maria, 1-night family trip
Verified Expedia guest review

4/10 Fair

Very poor property but the staff is nice!
Ahyana, 4-night trip
Verified Expedia guest review

6/10 Good

Poor water pressure and there was always a sewer smell in the bathroom. The place was clean and staff very pleasant. The hotel is pretty basic but a great price!
Darla, 6-night trip
Verified Expedia guest review

8/10 Very good

Parking and the front street full of holes and water government of puerto Morelos got a fix the streets
reynaldo, 5-night trip
Verified Expedia guest review

6/10 Good

Maricela, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Octavio, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

I liked that it was a beachfront hotel. Also the restaurant has very good food.
Marlene, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Desiree, 1-night trip
Verified Expedia guest review

8/10 Very good

Petra, 12-night trip
Verified Expedia guest review

8/10 Very good

Darin, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The room was very poor,the security of the room was very bad and the curtains were in bad condition .
Maria, 2-night trip
Verified Expedia guest review

4/10 Fair

The location was good as it had easy access to the beach with lunges and access to another hotel with a good restaurant. It was close enough to walk to town and shop. Also there was very good shampoo and conditioner. The reason I gave it a poor rating is that the room smelled moldy which I am sensitive to, the mattress was terrible and it was impossible to keep the bathroom floor dry when showering. The staff did not help me move to another room and seemed overall disinterested in improving my experience or the bad conditions of the hotel.
Maren, 2-night romance trip
Verified Expedia guest review

2/10 Poor

Please do not stay at this hotel. I got robbed by the hotel personnel. My room was broken into through a card copy that was made by the hotel onsite manager, David Arollos Cisneros. We sought help, thinking it was just a random person who broken in but it wasn’t. David happened to be in the front desk the day we got robbed(our room was right across the front desk)After we left, we see a guy head to our room without hesitating. We then see him leave with our stuff which was all inside a safe from the hotel. While we asked David for help he would completely ignore us. His excuse was that he was trying to contact his bosses but he was contacting the guy who robbed us, as they were working together. We did ask him if any of this had ever happened and he stated there has never been a robbery. However, the police station stated that there had been several robberies at that specific hotel specifically while he was the one in charge. Once we finally got a hold of the hotel managers, assured us that it would be covered under their insurance. She mentioned that she would keep in contact but we have been contacting her every day and no response. She has completely ignored us. We are still very upset of this whole situation given to the fact that it wasn’t a random robbery but planned by the people who welcome you into the hotel. Also to top it off, there are bed bugs in the room. The amenities are not worth the insecurity and unsafe environment this hotel is. DO NOT
Jose, 1-night family trip
Verified Expedia guest review