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Hotel Punta Esmeralda Playa del Carmen

3.0 star property
Beach hotel with outdoor pool, connected to a shopping centre, near Punta Esmeralda Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Punta Esmeralda Playa del Carmen

Beach
Outdoor pool
Terrace/patio
Standard Room
Front of property

Reviews

8.2 out of 10

Very good

Popular amenities

  • 24/7 front desk
  • Pool
  • Non-smoking
  • Air conditioning
  • Free parking
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Room service
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Vending machine
Feel at home
  • Fridge
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout curtains
The price is AU$52
includes taxes & fees
19 Dec - 20 Dec

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed

Highlights

Balcony
Soundproofed
Air conditioning
Fridge
TV
Fan
Blackout curtains
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

Balcony
Soundproofed
Air conditioning
Fridge
TV
Separate bedroom
Blackout curtains
Fan
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Soundproofed
Air conditioning
Fridge
TV
Fan
Blackout curtains
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds

Highlights

Soundproofed
Air conditioning
Fridge
TV
Fan
Blackout curtains
Hairdryer
Private bathroom
  • 27 sq m
  • Sleeps 4
  • 2 Queen Beds

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includes taxes & fees
19 Dec - 20 Dec
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About the area

Map
CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710

What's nearby

  • Punta Esmeralda Beach - 13 min walk - 1.1 km
  • Gran Coyote Golf - 3 min drive - 2.7 km
  • Playa del Carmen Maritime Terminal - 7 min drive - 5.0 km
  • Mamitas Beach - 9 min drive - 2.7 km
  • Playa del Carmen Main Beach - 9 min drive - 2.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.6 miles/20.4 km

Restaurants

  • ‪Naos - ‬7 min walk
  • ‪Illy Cafe - ‬7 min walk
  • ‪Hadar - ‬9 min walk
  • ‪Capella - ‬7 min walk
  • ‪Mole Mexican Contemporary Cuisine - ‬7 min walk

About this property

Hotel Punta Esmeralda Playa del Carmen

Hotel Punta Esmeralda Playa del Carmen puts you within a 10-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. Guests can take a dip in the outdoor pool or grab a bite to eat at Resto Esmeralda, which serves breakfast and lunch. This Mediterranean hotel is also within a short drive of Mamitas Beach and Playa del Carmen Main Beach.

Languages

English, French, Italian, Spanish

At a glance

DONE

Hotel size

    • 28 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Express check-out available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • On-site parking only available on request
    • Free on-site self-parking
    • On-site parking is limited
    • On-site parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Services

  • 24-hour front desk

Facilities

  • Built in 2017
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Mediterranean architecture

Accessibility

  • Lift

Room amenities

Be entertained

  • 21-inch TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Fan
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Soap and shampoo
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Resto Esmeralda – This family restaurant serves breakfast and lunch.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge of USD 10 (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 10 (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 15.0 per night

Parking

  • Guests must contact this property in advance to reserve on-site parking

Policies

There is limited hot water on site.
Only registered guests are allowed in the guestrooms.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Hotel Punta Esmeralda Playa del Carmen
Punta Esmeralda Playa del Carmen
Punta Esmeralda l Carmen
Punta Esmeralda
Hotel Punta Esmeralda
Capital O Punta Esmeralda
Punta Esmeralda Carmen Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel
Hotel Punta Esmeralda Playa del Carmen Playa del Carmen
Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen

Frequently asked questions

Is there a pool at Hotel Punta Esmeralda Playa del Carmen?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Punta Esmeralda Playa del Carmen?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Hotel Punta Esmeralda Playa del Carmen?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Hotel Punta Esmeralda Playa del Carmen?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge of USD 10 for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 10 (subject to availability). Express check-out is available.
Is there an on-site casino at Hotel Punta Esmeralda Playa del Carmen?
No, this hotel doesn't have a casino, but Riviera Gran Casino (4-min drive) is nearby.
What is there to do at Hotel Punta Esmeralda Playa del Carmen and nearby?
Hotel Punta Esmeralda Playa del Carmen has an outdoor pool.
Are there restaurants at or near Hotel Punta Esmeralda Playa del Carmen?
Yes, there's an on-site restaurant, Resto Esmeralda.
What's the area around Hotel Punta Esmeralda Playa del Carmen like?
Hotel Punta Esmeralda Playa del Carmen is a short 13-minute walk from Punta Esmeralda Beach and 13 minutes' walk from Playa 88.

Hotel Punta Esmeralda Playa del Carmen Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Poor

Stay away from here or be frustrated
Canadians stay away, you won't sleep due to 24/7 barking dogs and screaming children. Paper thin walls, windows and door. No shower curtain so bathroom soaked after a shower. Tv and safe did not work for entire two weeks. When I asked to switch rooms I was told I had to checkout at noon the next day and check back in at 3pm, so stupid. Breakfast, if they didn't run out, was white bread with one toaster for everybody, coffee with powdered creamer and warm juice. Whenever there was an issue the useless female at front desk just shrugged her shoulders. On Nov 30 at 2am, I e man beat another with a stick until he was down and out. Not a great area, very residential with not much around. Stay away, it is for Mexicans and international tourists.
No shower curtain
Ripped towel
The one towel you were allowed was ripped up
Only a few ends left for breakfast
Phillip, 14-night trip
Verified Hotels.com guest review

10/10 Exceptional

Property is not near the beach or shopping. Staff was nice.
Sandra, 3-night romance trip
Verified Expedia guest review

4/10 Fair

We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!
Hannah Natalja, 10-night family trip
Verified Expedia guest review

4/10 Fair

The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.
Verified Expedia guest review

4/10 Fair

Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.
Sue, 1-night trip
Verified Expedia guest review

2/10 Poor

Awful experience, left after 1 night, no refunds..
Please stay away from this property. Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues. In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book. The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.
5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

This hotel is located in the nothern part of the city. Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.
Steve, 11-night romance trip
Verified Expedia guest review

10/10 Exceptional

M, 3-night trip
Verified Hotels.com guest review

6/10 Good

Nice room nice pool area
Nathalie, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again
cesar, 7-night trip
Verified Expedia guest review

6/10 Good

The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.
mike, 3-night trip
Verified Expedia guest review

10/10 Exceptional

It was a good experience hope have best better deals next time
Luis Alberto Castro, 1-night family trip
Verified Expedia guest review

2/10 Poor

We decided to stay here because the pictures and reviews were good but it was FAR from it. We got to the hotel and front desk was friendly. We payed $25 for remote controls for the room but that was given back at the end of your stay. We got to the room and I couldn’t believe my eyes! The room was dirty! They didn’t bother to clean the closet mirror which had lots of finger prints! The worst part was the restroom!! The restroom mirror had toothpaste splashed and water marks ALL over it! I wish I was exaggerating but I am not. The table in there is plastic, old and stained. The bed was soo soft too. It was so bad we left the next day and stayed at a different hotel. We didn’t care to loose the money we had payed for (1 week) we had to get out! Do not stay here! I don’t know how people stay there and I don’t know why the hotel staff thinks it is ok and in good condition for people to stay.
Armando Alberto Malvaez De La, 7-night romance trip
Verified Expedia guest review

4/10 Fair

Jeff, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Fabulous little hotel!
Verified Expedia guest review

8/10 Very good

Alexey, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Verified CheapTickets guest review

10/10 Exceptional

Verified Orbitz guest review

10/10 Exceptional

great hotel
very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.
Alexey, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot! Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!!
Verified Expedia guest review

6/10 Good

Interesting stay
I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!
Michelle, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.
Verified Expedia guest review

8/10 Very good

Arturo, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.
Madelaine, 1-night trip
Verified Expedia guest review

4/10 Fair

If you like wild ogs running loose and barking all night then this is the place for you! I transferred to a different Hotel after two sleepless nights. No one spoke English or it was very minimal. The walls are paper thin and the views were of nothing. No restaurants nearby and people stared at you like they were sizing you up.
david, 5-night family trip
Verified Travelocity guest review