4/10 Fair
24 Sept 2024
Staff at this property are amenable and obliging but just cannot deliver basic services. I travel frequently in Vietnam and have never stayed at a property with Faulty Towers levels of ineptitude like the Atlanta Residences.
Upon check-in my room had a broken window meaning the window could not close. Not good for rainy season in Hanoi with the mosquitos. They did change my room, but the new room still had hairs in bath and sink from either the cleaner or the previous guest. There were small baby roaches observed in the bathroom (not uncommon for the tropics but given their size) that means there is an infestation somewhere inside building.
In the new room the staff didn’t know how to log into the internet (no instructions were given or in their notebook explaining the room). Staff logged my device onto the adjoining room meaning that coverage would drop if you were in the kitchen or bedroom. He said he would come back to fix but never did. 2 days into my stay staff got back to me as I responded to Hotels.com ‘How was your check-in’ survey.
Breakfast was a constant muddle. Even though they have a paper to mark which items you want they could just not get the order right. Not once in 3 days. What’s worse is that when I needed to leave early for work, breakfast arrived 10 minutes late and when I wanted to sleep-in on my day off, they brought it 2 hours early. Note the breakfast is just them ordering from the local noodle place outside and not made in-house.
Richard
Richard, 3-night business trip
Verified Hotels.com guest review
