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Grand Mercure Hanoi

5.0 star property
Luxury hotel with spa, near Temple of Literature

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Grand Mercure Hanoi

Photo gallery for Grand Mercure Hanoi

2 bars/lounges, rooftop bar, lobby lounge
2 bars/lounges, rooftop bar, lobby lounge
Executive Room, 1 King Bed, Business Lounge Access (High Floor)
Daily buffet breakfast (VND 577500 per person)
Deluxe Suite, 1 King Bed, Business Lounge Access | Bathroom

Overview of Grand Mercure Hanoi

9.6 out of 10 Exceptional
9.6/10 Exceptional

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
9 CAT LINH, QUOC TU GIAM, Hanoi, 10000
Main amenities
  • Daily housekeeping
  • 2 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Spa tub
  • Pool bar
  • 24-hour room service
  • 24-hour business centre
For families
  • Children stay free
  • Free cots/infant beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

View all photos for Executive Room, 2 Single Beds, Business Lounge Access (High Floor)

Hypo-allergenic bedding, minibar, in-room safe, desk

Executive Room, 2 Single Beds, Business Lounge Access (High Floor)

  • 32 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Grand Deluxe, King Bed, High Floor

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Deluxe, King Bed, High Floor

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

  • 27 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Business Lounge Access

Deluxe Suite, 1 King Bed, Business Lounge Access

Deluxe Suite, 1 King Bed, Business Lounge Access

  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Deluxe Twin Room, 2 Twin Beds (High Floor)

Hypo-allergenic bedding, minibar, in-room safe, desk

Grand Deluxe Twin Room, 2 Twin Beds (High Floor)

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 1 King Bed, Business Lounge Access (High Floor)

Executive Room, 1 King Bed, Business Lounge Access (High Floor)

Executive Room, 1 King Bed, Business Lounge Access (High Floor)

  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Single Beds

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room, 2 Single Beds

  • 27 sq m
  • Sleeps 3
  • 2 Single Beds

About this area

What's nearby

  • In Dong Da
  • Hoan Kiem Lake - 29 min walk
  • Ho Chi Minh Mausoleum - 2 min drive
  • St. Joseph's Cathedral of Hanoi - 3 min drive
  • Hanoi Old Town Night Market - 4 min drive
  • Dong Xuan Market - 4 min drive
  • O Quan Chuong - 4 min drive
  • West Lake - 4 min drive
  • Hanoi Opera House - 4 min drive
  • Thang Long Water Puppet Theatre - 4 min drive
  • Vietnam National Convention Center - 8 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 39 min drive
  • Hanoi Long Bien Station - 11 min drive
  • Hanoi Railway Station - 16 min walk
  • Hanoi Giap Bat Station - 17 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Quán Chè Cát Thành - Cát Linh - 1 min walk
  • Mỳ Chinh - 2 min walk
  • Ola's Steak - 1 min walk
  • Tiệm Ăn Góc Sì Gòn - 1 min walk
  • Chago - 2 min walk
Map

About this property

Grand Mercure Hanoi

Grand Mercure Hanoi puts you within a 10-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for VND 1800000 per vehicle. Guests can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, body wraps or facials. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar.

Languages

Chinese (Mandarin), English, French, German, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global), COVID-19 Guidelines (WHO) and COVID-19 Guidelines (CDC)

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 181 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-out available
  • Early check-in subject to availability
  • Minimum check-in age – 15
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 15

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free secured, covered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited (max. 1 space per unit)
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:30 AM
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Fence around the pool
  • Lifeguard on site

Working away

  • 24-hour business centre
  • 3 meeting rooms
  • Computer station
  • Conference centre (4133 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2020
  • Safe-deposit box at front desk
  • Fireplace in reception
  • Television in common areas
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Steam room
  • Lockers available
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Doorbell and phone notifications
  • Lever door handles
  • Hospital bed available

Room amenities

Be entertained

  • 50-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water
  • High chair
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Guidebooks/recommendations

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments.

Dining

Limitless Sky Lounge – On-site rooftop bar.
On-site venue No. 2 – This restaurant specialises in Vietnamese cuisine. Open daily.
The Dining Pavilion – This restaurant specialises in international cuisine and serves lunch and dinner. Open daily.
Lobby Bar – On-site lobby lounge. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately VND 577500 for adults and VND 290000 for children
  • Airport shuttle service is offered for an extra charge of VND 1800000 per vehicle (one-way. Maximum occupancy 3)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Airport shuttle service for children up to age 12 costs VND 1800000 (one-way)

Parking

  • Guests must contact this property in advance to reserve on-site parking
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Staff at the property wear personal protective equipment; guests are provided with hand sanitiser; reservations are required for some on-site facilities.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (WHO)
  • COVID-19 Guidelines (CDC)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Grand Mercure Hanoi Hotel
Grand Mercure Hanoi Hanoi
Grand Mercure Hanoi Hotel Hanoi
Grand Mercure Hanoi (Opening End of 2020)

Frequently asked questions

Does Grand Mercure Hanoi offer free cancellation for a full refund?
Yes, Grand Mercure Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Grand Mercure Hanoi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Grand Mercure Hanoi?
Yes, there's an outdoor pool.
Are pets allowed at Grand Mercure Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Grand Mercure Hanoi?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Grand Mercure Hanoi?
Yes, an airport shuttle is available. The charge is VND 1800000 per vehicle one-way.
What are the check-in and check-out times at Grand Mercure Hanoi?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
What is there to do at Grand Mercure Hanoi and nearby?
Grand Mercure Hanoi has 2 bars and a spa, as well as an outdoor pool and a 24-hour fitness centre.
Are there restaurants at or near Grand Mercure Hanoi?
Yes, there are 2 on-site restaurants, featuring Vietnamese cuisine.
What's the area around Grand Mercure Hanoi like?
Grand Mercure Hanoi is in Dong Da, a short 6-minute walk from Temple of Literature and 13 minutes' walk from Ho Chi Minh Mausoleum.

Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Exceptional

We had a wonderful stay at the Grand Mecure Hanoi. The hotel is clean and decorated with charming decor. We enjoyed the breakfast each morning with a wide assortment of breakfast food items including an egg and omelet station. We also ate at the restaurant two times which we enjoyed. The pool area is very relaxing after a busy day out on the town and once the pool top bar is open, this will be a fun spot to chill at the end of the day. The hotel staff were warm and friendly and very attentive to all of our needs making our stay very memorable. The hotel is located a little farther away from the major sites and tourist areas but ideal if you are looking for somewhere more quiet and away from the hustle and bustle of the old quarter. I would recommend this hotel for anyone visiting Hanoi
Sandra, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

LUE, 1-night trip
Verified Expedia guest review

8/10 Very good

Belinda, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent 5 star hotel with amazing team
We had the pleasure of staying at the Grand Mercure hotel. We originally booked another hotel but ended up checking out the next day as it wasn’t as described on the booking site. A little scarred, we booked the Grand Mercure for 3 nights. I can honestly say that we left SO impressed with the hotels exceptional service and outstanding features. From the moment we walked in, we was greeted by the friendly and attentive front desk staff who made us feel welcomed and valued as guests. River in concierge team helped us find local restaurants and arranged a day trip to Halong Bay. On the day that we were going to Halong Bay, it was an early 6:30am start and the team kindly volunteered to pack us a breakfast takeaway and coffees for our travels! We had breakfast every morning and one dinner at the hotel restaurant, and the food is delicious. The hotel itself was impressive. It was newly built and had a modern design. The cleanliness of the property was impeccable, and it was evident that the staff took great care in maintaining this. The rooms were fab. The 4 poster bed added a touch of elegance and comfort to my stay, and the smart lighting system is something I’d never experienced before. The Japanese toilet technology was a unique feature that added a luxurious touch to the bathroom experience. Overall, the hotel's nice and new ambiance, cleanliness, good location, and impressive room features made my stay truly memorable. I am already looking forward to next time!
Victoria, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

New Modern Hotel - Great option for Hanoi!
The Grand Mercure is new hotel with clean and modern furnishings. It was a great choice of hotel close but far enough away from the old town to ensure a quiet surrounding area. Staff were helpful and welcoming. Breakfast was wide ranging and very good. A very comfortable and pleasing choice of accommodation for an active visit to Hanoi.
Steven, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brand new hotel in a great location. Rooms are lovely, and the view is exceptional. The staff are also a super helpful - Joseph in particular really went the extra mile. Will definitely stay here again, probably one of the best hotels in Hanoi.
Verified Expedia guest review

10/10 Exceptional

Peter, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel with great staff
Excellent hotel. Really friendly and helpful staff. The rooms are really gorgeous, and you can sense that the hotel is brand new. The interior and decorations were really beautiful. The breakfast was also excellent
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Charles, 1-night trip
Verified Hotels.com guest review