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Pan Pacific Hanoi

Photo gallery for Pan Pacific Hanoi

Outdoor banquet area
Indoor pool
Premier Suite | Terrace/patio
Private kitchen
View from room

Overview of Pan Pacific Hanoi

UNESCO Sustainable Travel Pledge

Pan Pacific Hanoi

5.0 star property
Lakefront hotel with spa, near Hoan Kiem Lake

8.8/10 Fabulous

812 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
The price is AU$213
Price available on 26/2/2023
1 Thanh Nien Road, Ba Dinh District, Hanoi

Room options

About this area

What's nearby

  • In Ba Dinh
  • Hoan Kiem Lake - 34 min walk
  • O Quan Chuong Gate - 2 min drive
  • St. Joseph's Cathedral - 15 min drive
  • Hanoi Opera House - 12 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 20 min drive
  • Hanoi Railway Station - 4 min drive
  • Hanoi Gia Lam Station - 6 min drive
  • Hanoi Long Bien Station - 23 min walk
  • Airport shuttle (surcharge)


  • Cafe Duy Trí - 3 min walk
  • The Coffee Bean & Tea Leaf - 3 min walk
  • Cong Caphe - 3 min walk
  • Quan kien - bug place - 7 min walk
  • 6 Degrees - 9 min walk

About this property

Pan Pacific Hanoi

Putting you within a 10-minute drive of Hoan Kiem Lake, Pan Pacific Hanoi features a rooftop terrace, and offers an airport shuttle (available 24 hours) for USD 75 per vehicle. Guests can visit the spa to be pampered with massages, body wraps or facials, and Pacifica, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a 24-hour fitness centre. Fellow travellers love the overall value and location.


Chinese (Mandarin), English, French, Japanese, Korean, Malay, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)


Contactless social distancing and check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 273 rooms
  • Arranged over 20 floors


  • Check-in time starts at 2 PM
  • Express check-out available
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Babysitting*
  • Supervised childcare*


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 2 restaurants
  • 2 bars/lounges
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Supervised childcare (surcharge)

What to do

  • Shopping

Working away

  • 6 meeting rooms
  • Conference centre (13143 square feet of space)


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services


  • 1 building/tower
  • Built in 1998
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • 24-hour fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • No plastic drinking straws


  • Wheelchair-accessible
  • Lift
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking


  • Chinese (Mandarin)
  • English
  • French
  • Japanese
  • Korean
  • Malay
  • Vietnamese

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Water-efficient toilets only

Special features


Guests can pamper themselves with a trip to the on-site spa, which has 5 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna and a spa tub. The spa is open daily.


Pacifica – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Ming – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Open daily.
Song Hong Bar – This lobby lounge specialises in international cuisine and serves lunch and light fare. Open daily.
Summit Lounge – This rooftop bar specialises in international cuisine. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 20 for adults and USD 10 for children
  • Airport shuttle service is offered for an extra charge of USD 75 per vehicle (one way)

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 50 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (third-party expert - Global).


<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Sofitel Hanoi Plaza
Sofitel Hotel Hanoi Plaza
Pan Pacific Hanoi Hotel
Accor Plaza Hanoi
Hanoi Sofitel
Sofitel Hanoi
Sofitel Plaza Hanoi Hotel Hanoi
Sofitel Plaza Hanoi Hotel
Pan Pacific Hanoi Hotel
Pan Pacific Hanoi Hanoi
Pan Pacific Hanoi Hotel Hanoi

Frequently asked questions

Does Pan Pacific Hanoi offer free cancellation for a full refund?
Yes, Pan Pacific Hanoi does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pan Pacific Hanoi?
As of 8 Feb 2023, prices found for a 1-night stay for 2 adults at Pan Pacific Hanoi on 26 Feb 2023 start from AU$213, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pan Pacific Hanoi?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Pan Pacific Hanoi?
Yes, there's an indoor pool.
Are pets allowed at Pan Pacific Hanoi?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Pan Pacific Hanoi?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Pan Pacific Hanoi?
Yes, an airport shuttle is available. The charge is USD 75 per vehicle one way.
What are the check-in and check-out times at Pan Pacific Hanoi?
You can check in starting at 2 PM. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Pan Pacific Hanoi and nearby?
Pan Pacific Hanoi has 2 bars and a spa, as well as an indoor pool and a 24-hour fitness centre.
Are there restaurants at or near Pan Pacific Hanoi?
Yes, there are 2 on-site restaurants, featuring international cuisine. Nearby restaurants include Quan kien - bug place (7-min walk), 6 Degrees (9-min walk) and Aummee Vegeterian Restaurant (9-min walk).
What's the area around Pan Pacific Hanoi like?
Pan Pacific Hanoi is in Ba Dinh, a short 1-minute walk from West Lake and 5 minutes' walk from Tran Quoc Pagoda. Travellers love the hotel's prime location.







Staff & service




Property conditions & facilities




8/10 Very good

A grand hotel located in a peaceful neighborhood!
A great hotel located away from all the hustle bustle of the old quarter, yet not too far away. It is easily accessible via public transport or if you are adventurous you could walk it passing through great neighborhoods. You will be find cafe's and a convenience store at a walkable distance. The Hotel has great amenities such as a fitness room, coffee shop, restaurant, rooftop bar etc.. The hotel somehow is pleasantly lively as you will find visitors walking in throughout the day. The property has well trained staff always ready to cater and pamper your needs, they are polite and friendly! The property over looks the lake and the city on the other side, and choosing a lake view room will make it a delight! However they do need to match the modern luxuries of a modern hotel in some area's such as the switch plates, electricity buttons & room amenities, not that is its bad or inconvenient but does give you a feeling of the early 2000's! Overall staying at this property was comfortable, relaxing and affordable!
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Raghav, 3-night family trip
Verified guest review

6/10 Good

The hotel’s ok, location isn’t the best for first timers.
3-night trip
Verified guest review

8/10 Very good

Very good service overall
Hwai Liang, 3-night trip
Verified guest review

10/10 Exceptional

Value of money
Nice view hotel.
Truong Tan, 2-night family trip
Verified guest review

8/10 Very good

Great location. Hotel is clean.
Huang Yan, 1-night trip
Verified guest review

10/10 Exceptional

Takayuki, 2-night trip
Verified Expedia guest review

8/10 Very good

Keith, 4-night business trip
Verified guest review

10/10 Exceptional

Enjoyed my stay at this location.. beautiful hotel and tge staff was quite friendly and helpful..
John, 3-night trip
Verified Expedia guest review

8/10 Very good

Quang, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Yong, 1-night trip
Verified guest review