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InterContinental Hanoi Westlake by IHG

5.0 star property
Lakefront hotel with spa, near West Lake

Photo gallery for InterContinental Hanoi Westlake by IHG

Property amenity
Property grounds
Front of property
Lobby
1 bedroom, Select Comfort beds, minibar, in-room safe
In the heart of Hanoi, InterContinental Hanoi Westlake offers a luxurious retreat with a swim-up bar, poolside bar and an inviting terrace. Guests can rejuvenate at the spa or enjoy meals from 3 on-site restaurants offering international cuisine.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Airport transfer
  • Bar
  • Spa

Main amenities (12)

  • Daily housekeeping
  • 3 restaurants and 3 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Private bathroom
  • Premium TV channels
  • Garden
The current price is AU$212
includes taxes & fees
3 Aug - 4 Aug

Room options

Available filters for rooms
Showing 23 of 23 rooms

View all photos for Classic Room, 1 King Bed, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(11 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Upgraded)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room (Upgraded)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • Partial lake view
  • Sleeps 3
  • 1 Single Bed

View all photos for Suite, 1 Bedroom, Overwater (Residence)

City view

Suite, 1 Bedroom, Overwater (Residence)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Select Comfort bed
Rainfall showerhead
  • 86 sq m
  • City view
  • Sleeps 2
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Accessible, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Accessible, City View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Lake View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Lake View (Club)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Lake View

1 bedroom, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed, Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 60 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, Lake View

View from room

Classic Room, 2 Single Beds, Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View | Room amenity

Suite, 1 Bedroom, City View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 1 King Bed, Lake View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Lake View (Club)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 2 Single Beds, City View, Overwater

City view

Classic Room, 2 Single Beds, City View, Overwater

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
  • 70 sq m
  • Lake view
  • Sleeps 3
  • 1 Single Bed

View all photos for Junior Suite, 1 King Bed, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Junior Suite, 1 King Bed, City View

Highlights

Balcony
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View, Overwater

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Lake View, Overwater

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Overwater (Residence)

City view

Suite, 2 Bedrooms, Overwater (Residence)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Washer/dryer
Pillow menu
Separate bedroom
Select Comfort bed
  • 129 sq m
  • City view
  • Sleeps 4
  • 1 Single Bed

View all photos for Classic Room, 2 Single Beds, Lake View, Overwater

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, Lake View, Overwater

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View

Presidential Suite, Multiple Beds, Lake View

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Select Comfort bed
Rainfall showerhead
  • Lake view
  • Sleeps 6
  • 2 King Beds

View all photos for Classic Room

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room

8.0 out of 10
Very good
(6 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 Single Bed

View all photos for Classic Room, 2 Single Beds, City View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, City View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds, City View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 2 Single Beds, City View (Club)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, City View (Club)

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, City View (Club)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, City View, Overwater

Classic Room, 1 King Bed, City View, Overwater | City view

Classic Room, 1 King Bed, City View, Overwater

8.8 out of 10
Excellent
(8 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed, Lake View

1 bedroom, Select Comfort beds, minibar, in-room safe

Classic Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Select Comfort bed
Separate bedroom
Rainfall showerhead
  • 43 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 3 Bedrooms, Overwater (Residence)

Coffee/tea maker, electric kettle

Suite, 3 Bedrooms, Overwater (Residence)

Highlights

Balcony
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Select Comfort bed
Rainfall showerhead
  • 172 sq m
  • Partial lake view
  • Sleeps 6
  • 1 Single Bed

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The price is AU$210
includes taxes & fees
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About the area

Map
5 Tu Hoa, Hanoi, 10000

What's nearby

  • West Lake - 2 min walk - 0.2 km
  • Ho Chi Minh Mausoleum - 3 min drive - 2.6 km
  • Dong Xuan Market - 3 min drive - 3.0 km
  • Hanoi Old Town Night Market - 4 min drive - 3.7 km
  • Hoan Kiem Lake - 5 min drive - 4.1 km

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 29 min drive
  • Hanoi Long Bien Station - 9 min drive
  • Hanoi Railway Station - 17 min drive
  • Ga Thuong Tin Station - 20 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Oven D'or Restaurant - ‬7 min walk
  • ‪Sheraton Hanoi Lobby Lounge - ‬7 min walk
  • ‪Dân Tộc Quán - ‬4 min walk
  • ‪The Slavic Teahouse - ‬4 min walk
  • ‪Sheraton Club Lounge - ‬7 min walk

About this property

InterContinental Hanoi Westlake by IHG

InterContinental Hanoi Westlake by IHG puts you a short five-minute drive from Hoan Kiem Lake and West Lake. Guests can be pampered with massages at the spa, and Cafe Du Lac, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers say great things about the helpful staff.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

More about this property

VISIBILITY

At a glance

Hotel size

    • 318 rooms
    • Arranged over 5 floors

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: noon
    • Contactless check-in and check-out are available
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

    • Pets not allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Free on-site self-parking

Transfers

    • Airport shuttle on request (available 24 hours a day)*

Other information

    • Designated smoking areas
LOB_HOTELS

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10:30 AM
  • 3 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool

What to do

  • Free use of nearby fitness centre

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Lift door width (centimetres): 98
  • Front entrance ramp
  • Wheelchairs available on site
  • 5 steps to reach property
ROOM

Room amenities

Be entertained

  • LCD television
  • Premium TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Selected Comfort mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
STAR_OUTLINE

Special features

Spa

The on-site spa has couples treatment room(s). Services include massages.

Dining

Cafe Du Lac – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Milan – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner.
Saigon – This restaurant specialises in Asian cuisine and only serves dinner.
On-site venue No. 4 – cocktail bar.
MONETIZATION_ON

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 26 for adults and USD 13 for children
  • Airport shuttle service is offered for an extra charge of USD 88 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for USD 45.36 per night

Pool, spa, & gym (if applicable)

  • Children under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hanoi Westlake InterContinental
InterContinental Hanoi Westlake
InterContinental Westlake
InterContinental Westlake Hotel
InterContinental Westlake Hotel Hanoi
Intercontinental Hanoi Westlake Hotel Hanoi
InterContinental Hanoi Westlake Hotel
InterContinental Hanoi Westlake
InterContinental Hanoi Westlake by IHG Hotel
InterContinental Hanoi Westlake by IHG Hanoi
InterContinental Hanoi Westlake an IHG Hotel
InterContinental Hanoi Westlake by IHG Hotel Hanoi
HELP_OUTLINE

Frequently asked questions

Does InterContinental Hanoi Westlake by IHG offer free cancellation for a full refund?

Yes, InterContinental Hanoi Westlake by IHG does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at InterContinental Hanoi Westlake by IHG?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at InterContinental Hanoi Westlake by IHG?

Sorry, pets aren't allowed.

Is parking offered on site at InterContinental Hanoi Westlake by IHG?

Yes, there's free self parking.

Is an airport shuttle service offered by InterContinental Hanoi Westlake by IHG?

Yes, an airport shuttle is available. The charge is USD 88 per vehicle one-way.

What are the check-in and check-out times at InterContinental Hanoi Westlake by IHG?

Check-in start time: 3 PM; check-in end time: noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.

What is there to do at InterContinental Hanoi Westlake by IHG and nearby?

InterContinental Hanoi Westlake by IHG has 3 bars, a spa and an outdoor pool, as well as a 24-hour health club and a garden.

Are there restaurants at or near InterContinental Hanoi Westlake by IHG?

Yes, there are 3 on-site restaurants, featuring international cuisine and pool views.

Does InterContinental Hanoi Westlake by IHG have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Does InterContinental Hanoi Westlake by IHG have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around InterContinental Hanoi Westlake by IHG like?

InterContinental Hanoi Westlake by IHG is in Tay Ho, a short 2-minute walk from West Lake and 11 minutes' walk from Syrena Shopping Center.

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InterContinental Hanoi Westlake by IHG Reviews

Reviews

9.0

Wonderful

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Popular mentions

Service staff
Breakfast
Room
Lake
View
Food
Location
Family friendly
Sunsets
Buffets

What guests liked

  • Breakfast was consistently described as excellent, with a wide variety of options and high-quality food. (22 reviews)
  • Restaurants and dining options were very good, with great breakfast and dinner service, and a wide variety of choices. (6 reviews)
  • The pool is well maintained and of a good size, offering lovely views and a great experience. (5 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

10/10

Great service and clean hotel .. it was spacious and the bed comfortable as well.
2-night trip

10/10

Great place
3-night trip

10/10

Lovely hotel with spacious room , balcony and a wonderful view.it was good to escape the crowded old quarter and it is not far away from the hotel. We booked a stay at the hotel 6 years ago for a honeymoon that we didn’t mange to make it due to a war conflict in our country and it was nice to finally come to the hotel snd vietnam
2-night trip

10/10

Lovely hotel that leaves you feeling that you have an oasis away from the hustle and bustle of Hanoi whilst being within walking distance of the action!
2-night trip

8/10

The hotel is in a great location by the lake, and is only a short taxi from the old quarter. Service is excellent, and I would definitely stay again. The property is looking a little old however, and would benefit from a refurbishment.
3-night trip

10/10

We really enjoyed our stay at the Intercontinental West Lake during our time in Hanoi. It was the perfect base for travelling with our toddler - after a busy day exploring the city it was nice to return to the peace and tranquility. The hotel was really accommodating and service was great. They even surprised my husband with a cake as an early birthday present which was a very thoughtful gesture.
4-night trip

10/10

The staff was excellent. They did their very best to make sure all of our wants/needs were met during our stay. We were celebrating my husband's birthday and they made our holiday pleasantly memorable.
1-night trip

10/10

Everything was nice
4-night trip

10/10

The location was amazing Dislike’s - None 👍
1-night trip

8/10

The property was is a good location about 10-15 mins (depending on traffic) away from the Old Quarter where there is an immense amount of local shops and food vendors. It is still in the heart of Vietnamese history. The Lotte Mall is great and close by. Also they have an independent travel agency inside that has tours (private or group) that can fit you preferences. Room service always arrived quickly. Staff were extremely polite and friendly.
5-night trip

4/10

Won't stay there again. Doesn't deserve the Intercontinental name
2-night trip

10/10

I found the hotel to be quite comfortable during my stay！ Breakfast is very delicious!
3-night trip

10/10

Friendly staffs and excellent service
4-night trip

8/10

Beautiful location and property but it’s aging and needs to be invested in to get it back to a 5 star level
2-night trip

10/10

Good place to stay.
2-night trip

10/10

Great place. Nice hotel, nice outdoor pool. Great staff.
2-night trip

10/10

Friendly and helpful staff. Our room was spacious and clean.
1-night trip

10/10

Great location and staff
1-night trip

10/10

The staff is their best asset. They were excellent in every department. The breakfast was awesome. And our room had a super view across the lake.
3-night trip

8/10

Hôtel is quite aging but in good condition
2-night trip

10/10

Everyone was so kind and I'm glad I stayed here. Although the air quality is poor in the city, this hotel was in a great location.
3-night trip

10/10

A very beautiful hotel with luxury room.
1-night trip

6/10

The property was dated. The service staff was great as always, but the rooms need to be upgraded right away. The Wi-Fi needs to be 5G not 2.4. It's 2025, not 1995. If IHG Prides itself on quality, then read this review and spend the money to restore this property to what the traveling public comes to expect when staying at an IHG property.
5-night trip

10/10

Quick stopover on our way to Halong Bay Hotel was very Clean and Comfortable Breakfast was Outstanding Staff very Professional and Friendly
1-night trip

10/10

my room was uniquely in Hanoi Westlake and the view of sunset/sunrise were the special of this hotel.
3-night trip