InterContinental Hanoi Westlake, an IHG Hotel, Hanoi

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Outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Amenities
Policies

Lakefront hotel in Tay Ho with 3 restaurants and 3 bars/lounges

8.8/10 Fabulous

1,009 verified Hotels.com guest reviews

Popular amenities

Free parking

Pool

Free WiFi

Airport transfer

Gym

Air conditioning

5 Tu Hoa, Hanoi, 10000

Room options

About this area

What's nearby

In Tay Ho
Hanoi Old City Gate - 11 min drive
Hoan Kiem Lake - 14 min drive
St. Joseph's Cathedral - 19 min drive
Hanoi Opera House - 16 min drive

Getting around

Hanoi (HAN-Noi Bai Intl.) - 31 min drive
Hanoi Long Bien Station - 9 min drive
Hanoi Van Dien Station - 13 min drive
Hanoi Railway Station - 14 min drive
Airport shuttle (surcharge)

Restaurants

Maison de Têt décor - 2 min walk
Hanoi Taco Bar - 4 min walk
Saint Honore - 4 min walk
Linguini Fini - 4 min walk
Oriberry - 5 min walk

About this property

InterContinental Hanoi Westlake, an IHG Hotel

InterContinental Hanoi Westlake, an IHG Hotel puts you within a 15-minute drive of Hoan Kiem Lake and offers an airport shuttle (available 24 hours) for USD 88 per vehicle. Guests can indulge in massages, and Cafe Du Lac, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, an outdoor pool and a poolside bar. Fellow travellers like the helpful staff and restaurant.

Languages

Chinese (Mandarin), English, French, Japanese, Korean, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

The property is disinfected using an electrostatic spray

Sheets and towels are washed at 60°C or hotter

Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out

Cashless transactions are available for all charges at the property

Protective shields in place at main contact areas

Contactless room service is available.

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks are required at the property

Hand sanitiser provided

Enhanced food service safety measures are in place

Individually wrapped food options available through room service

This information is provided by our partners.

At a glance

Hotel size

318 rooms
Arranged over 5 floors

Arriving/Leaving

Check-in time from 3 PM until noon
Express check-in/out available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

Pets not allowed

Internet

Free WiFi in public areas
Free WiFi and wired Internet access in rooms

Parking

Free on-site self-parking
Wheelchair-accessible parking on site

Transfers

Airport shuttle on request (available 24 hours a day)*

Other information

Designated smoking areas

Property amenities

Food and drink

Buffet breakfast each morning (surcharge)
3 restaurants
3 bars/lounges
Poolside bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
24-hour room service
Snack bar/deli

Travelling with children

Children stay for free (see details)
Children's pool

What to do

Free use of nearby fitness centre

Working away

Business centre
Meeting rooms
Computer station
Conference centre

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
On-site car hire
Dry cleaning/laundry services
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Umbrellas
Pool loungers
Pool umbrellas

Facilities

ATM/banking
Safe-deposit box at front desk
Garden
Terrace
Library
24-hour health club
An outdoor pool
Spa services
Sauna
Steam room

Accessibility

Lift
Accessible bathroom (selected rooms)
In-room accessibility (selected rooms)
Wheelchair-accessible
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Grab bar near toilet

Languages

Chinese (Mandarin)
English
French
Japanese
Korean
Vietnamese

Room amenities

Be entertained

LCD television
Premium TV channels

Home comfort

Air conditioning
Minibar
Coffee/tea maker
Dressing gowns and slippers
Iron/ironing board

Sleep well

Pillow menu
Selected Comfort mattress
Free cot/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided

What to enjoy

Balcony

Freshen up

Private bathroom
Deep-soaking bath
Bath or shower
Rainfall shower heads
Free toiletries
Hairdryer
Towels

Stay connected

Desk
Free newspapers
Free WiFi and wired Internet
Phone

Food and drink

Free bottled water

Daily housekeeping
In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Cafe Du Lac – This restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.

Milan – Overlooking the pool, this restaurant specialises in Italian cuisine and only serves dinner.

Saigon – This restaurant specialises in Asian cuisine and only serves dinner.

On-site venue No. 4 – cocktail bar.

Fees & policies

Optional extras

Buffet breakfast is offered for an extra charge of USD 23 per person (approximately)
Airport shuttle service is offered for an extra charge of USD 88 per vehicle (one-way)
Early check-in can be arranged for an extra charge (subject to availability)

Children & extra beds

Rollaway beds are available for USD 40.0 per night

Pool, spa, & gym (if applicable)

Children under 18 years old are not allowed in the swimming pool, health club or fitness facility without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hanoi Westlake InterContinental

InterContinental Hanoi Westlake

InterContinental Westlake

InterContinental Westlake Hotel

InterContinental Westlake Hotel Hanoi

Intercontinental Hanoi Westlake Hotel Hanoi

InterContinental Hanoi Westlake Hotel

InterContinental Hanoi Westlake

InterContinental Hanoi Westlake, an IHG Hotel Hotel

InterContinental Hanoi Westlake, an IHG Hotel Hanoi

InterContinental Hanoi Westlake, an IHG Hotel Hotel Hanoi

Frequently asked questions

Does InterContinental Hanoi Westlake, an IHG Hotel offer free cancellation for a full refund?

Yes, InterContinental Hanoi Westlake, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

How much does it cost to stay at InterContinental Hanoi Westlake, an IHG Hotel?

As of 28 Jan 2023, prices found for a 1-night stay for 2 adults at InterContinental Hanoi Westlake, an IHG Hotel on 12 Feb 2023 start from AU$212, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What are the cleanliness and hygiene measures currently in place at InterContinental Hanoi Westlake, an IHG Hotel?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at InterContinental Hanoi Westlake, an IHG Hotel?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at InterContinental Hanoi Westlake, an IHG Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at InterContinental Hanoi Westlake, an IHG Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by InterContinental Hanoi Westlake, an IHG Hotel?

Yes, an airport shuttle is available. The charge is USD 88 per vehicle one-way.

What are the check-in and check-out times at InterContinental Hanoi Westlake, an IHG Hotel?

You can check in from 3 PM - noon. There's a charge for early check-in (subject to availability). Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

What is there to do at InterContinental Hanoi Westlake, an IHG Hotel and nearby?

InterContinental Hanoi Westlake, an IHG Hotel has 3 bars, an outdoor pool and a 24-hour health club, as well as a sauna and a garden.

Are there restaurants at or near InterContinental Hanoi Westlake, an IHG Hotel?

Yes, there are 3 on-site restaurants, featuring international cuisine and pool views. Nearby restaurants include Hanoi Taco Bar (4-min walk), Saint Honore (4-min walk) and Linguini Fini (4-min walk).

Does InterContinental Hanoi Westlake, an IHG Hotel have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

Does InterContinental Hanoi Westlake, an IHG Hotel have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around InterContinental Hanoi Westlake, an IHG Hotel like?

InterContinental Hanoi Westlake, an IHG Hotel is in Tay Ho, a short 2-minute walk from West Lake and 11 minutes' walk from Syrena Shopping Center. Travellers say that this hotel is in a good location.

8.8

Fabulous

9.0/10

Cleanliness

9.0/10

Staff & service

8.5/10

Amenities

8.7/10

Property conditions & facilities

8.5/10

Eco-friendliness

6/10 Good

15 Jan 2023

Very unorganized check-in. Great breakfast buffet.