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Ambassador at Grand Velas All Inclusive

5.0 star property
All-inclusive hotel with full-service spa, connected to the convention centre, near El Camaleón Mayakoba Golf Course
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ambassador at Grand Velas All Inclusive

Aerial view
Ambassador Pool Suite Ocean View | Terrace/patio
Meeting facility
Sauna, hot tub, steam room, body treatments, mud baths, hydrotherapy
Aerial view

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Connecting rooms available
  • Pool
  • Bar
  • Free parking
  • Air conditioning
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 2 beach bars
  • 3 poolside bars and 6 bars/lounges
  • 3 swim-up bars
  • Full-service spa
  • 3 outdoor pools and indoor pool
  • 4 hot tubs
  • Free children's club
  • Free supervised childcare
  • Free beach shuttle
  • Fitness centre
For families
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower
The price is AU$1,560
includes taxes & fees
13 Jan - 14 Jan 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Ambassador Two Bedrooms Family Suite Ocean View

Ambassador Two Bedrooms Family Suite Ocean View | Children's theme room

Ambassador Two Bedrooms Family Suite Ocean View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
  • 236 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Ambassador Suite Ocean View

Ambassador Suite Ocean View

Ambassador Suite Ocean View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
Flat-screen TV
  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

Ambassador Pool Suite Ocean View

Highlights

Deck/patio
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 118 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

Similar properties

On the beach, white sand, free beach shuttle, free beach cabanas

Grand Velas Riviera Maya - All Inclusive

Pool
Free breakfast
Spa
Free parking
9.6 out of 10, Exceptional, (833)
The price is AU$1,721
includes taxes & fees
13 Jan - 14 Jan 2025
Grand Velas Riviera Maya - All Inclusive
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About the area

Map
Playa del Carmen, QROO

What's nearby

  • Playa Xcalacoco - 8 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Gran Coyote Golf - 9 min drive
  • Tres Rios Ecopark - 13 min drive
  • Playa del Carmen Main Beach - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.9 miles/20.7 km
  • Tulum Intl. Airport (TQO) - 54.3 miles/87.3 km
  • Area shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Amaranto - ‬13 min drive
  • ‪Alberca - Pool - ‬12 min drive
  • ‪Privilege Lounge - ‬13 min drive
  • ‪Piano Bar - ‬14 min drive
  • ‪Restaurante Hacienda - ‬11 min drive

About this property

Ambassador at Grand Velas All Inclusive

At Ambassador at Grand Velas All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll be within a 15-minute drive of Quinta Avenida. There's plenty of fun with the 3 outdoor pools and indoor pool, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Chaka, one of 8 restaurants, serves Regional cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 beach bars, a free kid's club and a fitness centre.

All-inclusive

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Portuguese, Spanish

At a glance

DONE

Hotel size

    • 195 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: anytime
    • Contactless check-in and check-out are available
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
    • Additional fees apply for connecting/adjoining rooms and are subject to availability.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Free supervised childcare
    • Free children's club
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
    • On-site parking includes off-street options
DONE

Off-site

    • Area shuttle*
    • Free beach shuttle
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • 8 restaurants
  • 6 bars/lounges
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • Private dining
  • Private picnics
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Mini golf
  • Free supervised childcare/activities
  • Children's games
  • Toys

What to do

  • On the beach
  • Free beach shuttle
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Ecotours
  • Mini golf
  • Hiking/biking trails
  • Kayaking
  • Shopping
  • Pool table
  • Free use of nearby fitness centre
  • Cave exploring nearby
  • Parasailing nearby
  • Scuba-diving nearby
  • Skydiving nearby
  • Zip-lining nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (91548 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Built in 2008
  • ATM/banking
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • Adjacent to a golf course
  • 3 outdoor pools
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • 4 hot tubs
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant

Room amenities

Be entertained

  • IPod docking station
  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Pillow-top mattress

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Private bathroom
  • Jetted
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, SE Spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and Swedish massages. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Guests under 16 years old are not allowed in the spa.

Dining

Chaka – Overlooking the garden, this family restaurant specialises in Regional cuisine and serves breakfast, lunch and dinner.
Sen Lin – Overlooking the garden, this fine-dining restaurant specialises in Asian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Lucca – Overlooking the pool and garden, this fine-dining restaurant specialises in Italian cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.
Frida – This beachfront fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Reservations are required. Open selected days.
Cocina de Autor – This beachfront fine-dining restaurant specialises in Fusion cuisine and only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open selected days.

Fees & policies

Optional extras

  • Local area shuttle service is offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge of USD 75 (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Ambassador Grand Velas All Inclusive Playa del Carmen
Ambassador Grand Velas All Inclusive
Ambassador Grand Velas Playa del Carmen
Ambassador Grand Velas
Ambassador Grand Velas All Inclusive All-inclusive property
Ambassador Velas Inclusive in
Ambassador At Velas Inclusive
Ambassador at Grand Velas All Inclusive Hotel
Ambassador at Grand Velas All Inclusive Playa del Carmen
Ambassador at Grand Velas All Inclusive Hotel Playa del Carmen

Frequently asked questions

Does Ambassador at Grand Velas All Inclusive offer free cancellation for a full refund?
Yes, Ambassador at Grand Velas All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Ambassador at Grand Velas All Inclusive?
Yes, there are 3 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Ambassador at Grand Velas All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Ambassador at Grand Velas All Inclusive?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Ambassador at Grand Velas All Inclusive?
Check-in start time: 3 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge of USD 75 (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Ambassador at Grand Velas All Inclusive?
No, this hotel doesn't have a casino, but Riviera Gran Casino (14-min drive) is nearby.
What is there to do at Ambassador at Grand Velas All Inclusive and nearby?
Have fun with on-site activities such as kayaking, volleyball and beach yoga. Additional recreation on-site includes fitness classes, ecotours and Pilates. Indulge in a treatment at the spa and soothe your senses in one of the 4 hot tubs. Ambassador at Grand Velas All Inclusive also has 3 swim-up bars, 3 poolside bars and a sauna, as well as a steam room, an arcade and a picnic area.
Are there restaurants at or near Ambassador at Grand Velas All Inclusive?
Yes, there are 8 on-site restaurants, featuring al fresco dining, Regional cuisine and garden views.
Does Ambassador at Grand Velas All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Ambassador at Grand Velas All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Ambassador at Grand Velas All Inclusive like?
Ambassador at Grand Velas All Inclusive puts you in the heart of Playa del Carmen. Popular attractions include Maroma Beach, which is 18 minutes away by car.

Ambassador at Grand Velas All Inclusive Reviews

Reviews

9.0

Wonderful

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Service
mehul, 5-night trip
Verified Expedia guest review

2/10 Poor

KAVEH, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful facilities and food. Fanny at the swim up bar was phenomenal!
Leanne, 5-night romance trip
Verified Orbitz guest review

10/10 Exceptional

It’s was great
Vardan, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

excellent service
raul, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Second time in this wonderful hotel. Family friendly. Like a paradise.
claudia V, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

The service is amazing and so is the food. My daughter and her cousin absolutely loved the kids club. It is a beautiful resort.
Lauren, 4-night family trip
Verified Expedia guest review

2/10 Poor

5-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel is beautiful, all of the food is delicious, the staff is extremely welcoming and helpful, and the spa is amazing.
4-night family trip
Verified Orbitz guest review

4/10 Fair

Five diamomd star property, service and food, but unfortunately its beach is not fit for swimming due to sharp rocks, seaweed, and dirt. The hotel is cleaning the beach constantly but there is almost 0 swimmers in the beach. Very unfortunate as the hotel, staff and food trully meet exclusive 5 diamond star expectations.
Andres, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

6-night trip
Verified Expedia guest review

10/10 Exceptional

We had such an amazing trip to Grand Velas. We stayed at the Ambassador and everything was betond what we hoped for. The rooms were large, beds and pillows so comfortable and pool area was beautiful. The food both at the pool, and in the main restaurant were very good. The other restaurants far surpassed our expectations- it was just like dining at upscale restaurants every night. Our kids enjoyed the kids clubs and loved seeing the shows each night and picnics on the lawn during the day. We can’t wait to go back!
Mmm, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Great but need to work on kid friendliness
This was our 3rd trip to Grand Velas but the first with kids. While almost everything was great they need to work on a few things. Firstly provision of high chairs is almost non existent. It often took 15 mins to get a high chair and one time we got given one which was blatantly dangerous - our child could easily have slipped out of the bottom. Considering how many kids were around i found this totally baffling and the constant battle to find high chairs very wearing. Additionally the service in Azul buffet at peak times is horrendous. My wife asked for tea on arrival every day and often the tea never actually arrived despite multiple requests. I think she probably only succeeded in getting tea 2/6 days.
morgan , 6-night trip
Verified Expedia guest review

10/10 Exceptional

The Best of the Best in service!
If you’re looking for a great family experience with the best service and a five star property you should consider the Grand Velas. It’s amazing!!
Juan, 7-night trip
Verified Expedia guest review

8/10 Very good

Great hotel and service,but beach Is not the best.
This hotel is definitely characterized for its service and food. All was great, I just wish the beach was better. I've seen much prettier beaches in Playa del Carmen/Riviera Maya. As for the staff, they treat you so well you feel the need to tip them even though tips are supposed to be included in the all inclusive price, which is definitely not inexpensive. The facility is beautiful and the spa is amazing!
5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing place with great staff and food!
Great food and awesome staff and service. 2nd time staying at resort with 3 kids. Pricey but well worth the money.
Israel, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Beautiful Resort!
I travel to Mexico at least 2x a year and I did a lot of investigating to find an upscale hotel for a special 4 day trip for my daughter and I. We just returned and was very impressed with the resort overall. The hotel was beautiful, the restaurants were top notch, the hotel staff and concierge was very pleasant and helpful and we enjoyed our stay tremendously. The kids program is excellent and provided lots of fun, exciting activities, however I wish they would have done more activities outside at the beach or in the pool. The fitness centers at both the Ambassador area and the Zen area were very good and extremely clean. The beach was amazing and very well-maintained and absolutely beautiful. Service and level of personalization was impressive. The restaurant choices were delightful and Sen Lin asian restaurant at the Zen property was one of the best dining experiences we had. Azul buffet for breakfast and lunch was outstanding.
April, 3-night trip
Verified Travelocity guest review

10/10 Exceptional

Pleasant
I have been to this hotel yearly since it opened. Very plaesant
Verified Expedia guest review

8/10 Very good

Luxury a galore with a few black spots.
This is my 4th time at Las Velas and once again they delivered almost to perfection, a few spots during our stay. The hotel was entering the low season and the occupancy was very low, but somehow during the first 5 nights we stayed at an Ocean View suite. Not much of an ocean view and more a pool view, did not complaint about it, but the room description was deceiving. The last two days paid for an Ocean Front, Private pool suite, and we got a room with a partial ocean view, since we were also looking at the roof of one of the restaurants. In addition, and to my surprise, the two qeen beds were significantly smaller than the other room with no view. At some point I even thought about asking the hotel staff to move me to the first room as it was more comfortable and since we were at the beach or pool most of the day, the view at the end was not as important. In summary, on a hotel were all the interactions are scripted to deliver a superior service, I feel than on an almost empty Hotel, if the staff was really looking to deliver a wow factor, they should have given a bit more thought on the room assignment, after all we were repeating customer paying the modest amount of $1200 a night.
Verified Expedia guest review

10/10 Exceptional

Very nice hotel, excellent service
Food is great, hotel staff is nice and courteous. The only complain I would have is about swimming in the ocean. There were rocks and in a windy/wavy day it is impossible to see them to avoid and the water is too shallow to enjoy it.
Verified Expedia guest review

10/10 Exceptional

Room Description
I was disappointed with the room description and layout. On my reservation the description of the room was "one bedroom family suite". When I got there the room was just a basic standard room with no separate bedroom. This is difficult with young kids and I felt the description was misleading.
Verified Hotels.com guest review

10/10 Exceptional

Best all inclusive food!
Amazing service. Great weather. Beautiful property. Dinner Restaurants reminded us of food from good Chicago or nyc spots. No solicitation for tips. Breakfast and lunch buffets were excellent as well. Had sushi almost daily!
Verified Hotels.com guest review

10/10 Exceptional

Excelente hotel Todo el personal muy amable Los califico 10 Todo está allí Playa Comida amables
luis, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Playa libre de zargazo, la matienen impecable, la y variedad de los es muy buena. Con muchas amenidades, todo lo descrito en la pagina web disponible y en buen estado. Personal excelente. En el area de alberca pueden mejorar un poco la atención del personal, hay gran disparidad en la calidad, resaltando por ejemplo el Sr. Israel que redimió a sus compañeros porque todos los demas eran de regular a malos. Me parece que el valor que pague (con descuento de un 30%) es justo con la calidad/precio, no estoy segura de que pagaria la tarifa completa.
7-night family trip
Verified Expedia guest review

10/10 Exceptional

El mejor
Excelente
6-night family trip
Verified Hotels.com guest review