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Sheraton Hanoi Hotel

5.0 star property
Luxury hotel with spa, near Ho Chi Minh Mausoleum
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Hanoi Hotel

Terrace/patio
Point of interest
Club Suite, 1 King Bed | Living room
Daily buffet breakfast (USD 25 per person)
Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Connecting rooms available
  • Airport transfer
  • Spa
  • Gym

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and pool bar
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Children's pool
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
The price is AU$309
includes taxes & fees
3 Jan - 4 Jan 2025

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Select Comfort bed
Blackout curtains
Hairdryer
Bathrobes
  • 37.0 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Select Comfort beds, minibar, in-room safe, desk

Room, 2 Single Beds

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Select Comfort bed
Blackout curtains
Hairdryer
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Select Comfort bed
Blackout curtains
Hairdryer
Bathrobes
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Select Comfort beds, minibar, in-room safe, desk

Room, 2 Single Beds

Highlights

Fireplace
Air conditioning
Connecting rooms available
TV
Select Comfort bed
Blackout curtains
Hairdryer
Bathrobes
  • 37 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, desk

Club Room, 1 King Bed

Highlights

Fireplace
Air conditioning
Connecting rooms available
Club Lounge
TV
Select Comfort bed
Blackout curtains
Hairdryer
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds

Select Comfort beds, minibar, in-room safe, desk

Club Room, 2 Single Beds

Highlights

Fireplace
Air conditioning
Connecting rooms available
Club Lounge
TV
Select Comfort bed
Blackout curtains
Hairdryer
  • 37 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Suite, 1 Bedroom

37-inch TV with cable channels, fireplace, table football

Executive Suite, 1 Bedroom

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Select Comfort bed
Blackout curtains
  • 67 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom | Living room

Club Suite, 1 Bedroom

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Select Comfort bed
Blackout curtains
  • 112 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Living room

Club Suite, 1 King Bed

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Select Comfort bed
Blackout curtains
  • 123 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed | Living room

Club Suite, 1 King Bed

Highlights

Separate sitting area
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
TV
Select Comfort bed
Blackout curtains
  • 176 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

Similar properties

Property amenity

InterContinental Hanoi Westlake, an IHG Hotel

Pool
Spa
Airport transfer
Free parking
9.0 out of 10, Wonderful, (1005)
The price is AU$219
includes taxes & fees
21 Jan - 22 Jan 2025
InterContinental Hanoi Westlake, an IHG Hotel
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About the area

Map
K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000

What's nearby

  • West Lake - 1 min walk
  • Ho Chi Minh Mausoleum - 4 min drive
  • Dong Xuan Market - 4 min drive
  • Quan Chuong Gate - 4 min drive
  • Hoan Kiem Lake - 5 min drive

Getting around

  • Hanoi (HAN-Noi Bai Intl.) - 29 min drive
  • Hanoi Long Bien Station - 8 min drive
  • Hanoi Railway Station - 14 min drive
  • Ga Thuong Tin Station - 21 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Oven D'or Restaurant - ‬3 min walk
  • ‪Sheraton Hanoi Lobby Lounge - ‬3 min walk
  • ‪The Slavic Teahouse - ‬2 min walk
  • ‪Sheraton Club Lounge - ‬3 min walk
  • ‪Hanoi Taco Bar - ‬1 min walk

About this property

Sheraton Hanoi Hotel

At Sheraton Hanoi Hotel, you'll be a short five-minute drive from West Lake and Hoan Kiem Lake. You can visit the spa to be pampered with hot stone massages, facials or aromatherapy, and Oven D'or, one of 2 restaurants, serves breakfast, lunch and dinner. An outdoor pool, a poolside bar and a health club are other highlights at this luxurious hotel.

Languages

Chinese (Mandarin), Dutch, English, Japanese, Korean, Vietnamese

At a glance

Hotel size

  • 299 rooms
  • Arranged over 18 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • The check-in location differs from the property location; go to: [Club Lounge]
  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms (3-device limit)

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking and van parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 2 restaurants
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Children's menu

What to do

  • Tennis
  • Fitness classes
  • Yoga classes
  • Shopping
  • Pool table
  • Table football
  • Bike rentals nearby
  • Golfing nearby

Working away

  • 10 meeting rooms
  • Computer station
  • Co-working spaces
  • Conference centre (14854 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • Health club
  • An outdoor pool
  • Designer shops on-site
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • At least 80% of food locally sourced
  • Vegan dining options
  • Vegetarian dining options
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Banquet hall
  • Outdoor entertainment area
  • Art Deco architecture

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Closed-captioned TV
  • Lowered plug sockets in bathroom
  • Lever door handles
  • Step-free path to entrance

Room amenities

Be entertained

  • 37-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Selected Comfort mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi (3-device limit)
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling

Special features

Spa

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Dining

Oven D'or – This buffet restaurant serves breakfast, brunch, lunch and dinner. A children's menu is available. Reservations are required.
Hemispheres – Overlooking the garden, this steakhouse only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
Lobby Lounge – On-site coffee shop. Happy hour is offered. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 25 for adults and USD 12.5 for children
  • Airport shuttle service is offered for an extra charge of USD 120 per vehicle (return. Maximum occupancy 8)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Renovations and closures

The property will be renovating from 11 February 2025 to 6 April 2025 (completion date subject to change). The following areas are affected:
  • Fitness facilities
  • Sauna
  • Swimming pool
During renovations, the hotel will make every effort to minimise noise and disturbance.

Children & extra beds

  • Rollaway beds are available for USD 35.31 per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 7:00 PM
  • Children under 12 years old are not allowed in the swimming pool without adult supervision
  • Children under 12 years old are not allowed in the spa without adult supervision
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses wind and solar energy, plus eco-friendly cleaning products.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Also known as

Hanoi Hotel Sheraton
Hanoi Sheraton
Hanoi Sheraton Hotel
Hotel Sheraton Hanoi
Sheraton Hanoi
Sheraton Hanoi Hotel
Sheraton Hotel Hanoi
Sheraton Hotel Hanoi Hotel
Sheraton Hanoi Hotel Hotel
Sheraton Hanoi Hotel Hanoi
Sheraton Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Sheraton Hanoi Hotel offer free cancellation for a full refund?
Yes, Sheraton Hanoi Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Sheraton Hanoi Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
Are pets allowed at Sheraton Hanoi Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sheraton Hanoi Hotel?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Sheraton Hanoi Hotel?
Yes, an airport shuttle is available. The charge is USD 120 per vehicle return.
What are the check-in and check-out times at Sheraton Hanoi Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Sheraton Hanoi Hotel and nearby?
Practise your swing on the tennis courts. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Hanoi Hotel also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sheraton Hanoi Hotel?
Yes, there are 2 on-site restaurants, featuring al fresco dining and garden views.
What's the area around Sheraton Hanoi Hotel like?
Sheraton Hanoi Hotel is in Tay Ho, a short 1-minute walk from West Lake.

Sheraton Hanoi Hotel Reviews

Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Good

It’s not worth for the price they charge from the guest, particularly foods.
Kirupamoorthy, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!
Zachary, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Super nice Hotel
Allen, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Very Good Hotel for Business Travel and Meetings
20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.
Andrew, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotrl
Excellent hotel.lovely staff.
john, 4-night trip
Verified Hotels.com guest review

6/10 Good

Nia, 7-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Excellent Overall Stay
Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.
Pankaj, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.
Sreekala, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.
David, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!
Rodolfo, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

All staff members were friendly and helpful. Location is not convenient to old/French quarter.
June, 3-night family trip
Verified Expedia guest review

8/10 Very good

SUREKHA, 2-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Lisa, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

TAPAN, 8-night trip
Verified Hotels.com guest review

10/10 Exceptional

Just lovely this hotel
Everything was amazing, the team took great care of me, I could not ask for a better stay
Louisa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hyungshin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

yangcheolho, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Dave, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

It was ok only. Towels were hard.
Hisako, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Top level hotel in Hanoi.
David, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great Stuff and good food and accommodation
Fausta, 4-night family trip
Verified Expedia guest review

8/10 Very good

Mandy, 6-night trip
Verified Hotels.com guest review

8/10 Very good

11-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Laurence, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Dan, 5-night trip
Verified Hotels.com guest review