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Zereno Boutique Hotel

3.5 star property
Tulum hotel with outdoor pool and pool bar
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Zereno Boutique Hotel

Reception
Luxury Apartment, Private Pool
Front of property
Luxury Apartment, Private Pool
Luxury Apartment, 1 King Bed with Sofa bed | View from room
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
    Airport transfer
  • Bar
    Bar
  • Free breakfast
    Free breakfast
  • Parking available
    Parking available
  • Spa
    Spa
  • Pool
    Pool
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • Free airport pick-up
  • Pool bar
  • Bar/lounge
  • Spa services
  • Massage/treatment rooms
  • Terrace
  • Air conditioning
  • Garden
  • Front desk safe
  • Concierge services
Feel at home
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Espresso maker
  • Blackout curtains
The price is AU$156
includes taxes & fees
23 Nov - 24 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Apartment, 1 King Bed with Sofa bed

Premium bedding, down duvets, minibar, individually decorated

Superior Apartment, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Separate dining area
Soundproofed
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
  • 109 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Luxury Apartment, Private Pool

Terrace/patio

Luxury Apartment, Private Pool

Highlights

Garden
Furnished balcony
Separate dining area
Soundproofed
Individually decorated
Private plunge pool
Air conditioning
Kitchen
  • 170 sq m
  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Superior Apartment

Premium bedding, down duvets, minibar, individually decorated

Superior Apartment

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Soundproofed
Individually decorated
Air conditioning
Kitchen
Fridge
  • 160 sq m
  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Deluxe Room

Terrace/patio

Deluxe Room

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
Smart TV
Down duvet
Blackout curtains
Premium bedding
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Apartment, 1 King Bed with Sofa bed

Premium bedding, down duvets, minibar, individually decorated

Luxury Apartment, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Soundproofed
Individually decorated
Private pool
Air conditioning
Kitchen
Fridge
Smart TV
  • 130 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Apartment, 1 King Bed with Sofa bed

Standard Apartment, 1 King Bed with Sofa bed

Standard Apartment, 1 King Bed with Sofa bed

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
Blackout curtains
  • 60 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Standard Apartment

Standard Apartment | Living area

Standard Apartment

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
Kitchen
Fridge
Smart TV
2 bedrooms
  • 160 sq m
  • Sleeps 6
  • 2 King Beds and 1 Single Sofa Bed

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The price is AU$152
includes taxes & fees
4 Dec - 5 Dec
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About the area

Map
Aldea Zama, Aldea Maya, Lote 3, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 2.2 km
  • Las Palmas Public Beach - 9 min drive - 5.5 km
  • Tulum Mayan Ruins - 10 min drive - 5.4 km
  • Tulum Beach - 11 min drive - 5.2 km
  • Playa Paraiso - 15 min drive - 6.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive
  • Free airport pickup

Restaurants

  • ‪Mercado Tulum - ‬4 min drive
  • ‪Rossina Cafe - ‬11 min walk
  • ‪La Consentida - ‬14 min walk
  • ‪The OG´s Tulum - ‬13 min walk
  • ‪Safari Comedor Zama - ‬8 min walk

About this property

Zereno Boutique Hotel

At Zereno Boutique Hotel, you'll be within a 10-minute drive of Tulum Mayan Ruins and Tulum National Park. Guests can take a dip in the outdoor pool and indulge in massages. Other highlights include a poolside bar, a terrace and a garden.

Languages

English, Spanish

At a glance

Hotel size

  • 18 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: midnight
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The front desk is open daily from 6:00 AM - midnight
  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free off-site parking within 33 ft
  • Street parking available

Transfers

  • Free airport pick-up from 8:00 AM to 3:00 PM*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 8:00 AM–11:00 AM
  • Bar/lounge
  • Poolside bar

What to do

  • Hiking/biking trails nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Luggage storage
  • Bike hire
  • Free pool cabanas
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Mosquito nets
  • An outdoor pool
  • Spa services
  • Massage/treatment rooms

Accessibility

  • Lift
  • Lever door handles

Room amenities

Be entertained

  • Smart speaker
  • 55-inch Smart TV
  • Digital TV channels
  • Streaming services

Home comfort

  • Air conditioning
  • Minibar
  • Espresso maker
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Furnished balcony
  • Individually decorated

Freshen up

  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • Mobile key entry
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 2 treatment rooms including rooms for couples. Services include massages.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 100 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards and debit cards. Cash is not accepted.
This property is professionally cleaned.

Also known as

Zereno
Zereno Boutique Hotel Hotel
Zereno Boutique Hotel Tulum
Zereno Boutique Hotel Hotel Tulum

Frequently asked questions

Does Zereno Boutique Hotel offer free cancellation for a full refund?
Yes, Zereno Boutique Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Zereno Boutique Hotel?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 PM.
Are pets allowed at Zereno Boutique Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Zereno Boutique Hotel?
No, unfortunately, but there's free parking nearby.
Is an airport shuttle service offered by Zereno Boutique Hotel?
Yes, a free shuttle from the airport is available from 8:00 AM to 3:00 PM on request.
What are the check-in and check-out times at Zereno Boutique Hotel?
Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 11:00 AM.
What is there to do at Zereno Boutique Hotel and nearby?
Have fun during the warmer months with activities nearby such as hiking. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include spa services and a garden.
Does Zereno Boutique Hotel have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Zereno Boutique Hotel like?
Zereno Boutique Hotel is in Zama, a short 14-minute walk from Dos Aguas Park.

Zereno Boutique Hotel Reviews

Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

7.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

ZAHIYAH, 2-night family trip
Verified Hotels.com guest review

4/10 Fair

Staff/Service was GREAT, but the hotel isn’t
The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show. Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom. Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great. The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
Andre, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Bernardo, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
OSBALDO, 2-night family trip
Verified Expedia guest review

8/10 Very good

I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
Sabrina, 3-night romance trip
Verified Orbitz guest review

10/10 Exceptional

The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
joshua, 6-night romance trip
Verified Expedia guest review

8/10 Very good

I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.
Verified Expedia guest review

6/10 Good

You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.
Saira, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Kenesha, 3-night trip
Verified Expedia guest review

10/10 Exceptional

I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.
Danielle, 4-night romance trip
Verified Expedia guest review

8/10 Very good

Staff was good.
Paige, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Birthday Getaway (9+ group)
Came here to celebrate mine and my sisters 30th birthday! Absolutely amazing service and stay. The front desk staff is so helpful and attentive! I suggest downloading the WhatsApp app to make communication easier. The rooms are very clean and well maintained. It was fairly hot & humid in Tulum during our stay, so make sure you have them show you how to turn on the ac. Cannot wait to visit again!
4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Joseph, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Sharday, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

awesome!
Great customer service and a comfortable place to stay. It is far from downtown tulum but it was awesome
Sharday, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Modern luxury feel for a good price. The staff was super kind. We had a problem with the running water for the showers - one of the two showers seemed to never get hot. The staff was attentive to addressing the issue, but it was only resolved after about 4 days. Also, we had to keep bugging the staff for more towels/washcloths as our room only came with a limited number and housecleaning didn’t show up until the third day in our stay. Overall, would book again with them as the staff made the stay really enjoyable, but there are some improvements in the service I would like to see first.
Alyssa, 6-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Tiffany, 3-night trip
Verified Expedia guest review

8/10 Very good

Tulum 2022
Nice hotel, responsive staff. No TV channels, only Apps.
Erico, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great area, nice place
Gilberto, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad
Kim, 3-night romance trip
Verified Expedia guest review

8/10 Very good

Marie-Eve, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Appartement duplex très spacieux au calme nous avons adoré
Neisius, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Sejour super sympa. Daniel a l'accueil est tres souriant, gentil et pleins de conseils. Nous avons eu bcp de mal a trouver l'hôtel cependant avec une arrivee tardive ou personne ne repondais a nos appels sur WhatsApp.
camille, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente lugar
miriam, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Hotel excelente
Hotel espetacular. Os quartos são muito bons. O atendente Daniel é muito simpático, atende a todos de maneira muito profissional, parabéns. A localização é boa, porém estávamos de carro. Recomendo muito o hotel.
IVAN, 2-night trip
Verified Hotels.com guest review