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Xkeban Tulum

Photo gallery for Xkeban Tulum

Exterior
2 outdoor pools
2 outdoor pools
2 outdoor pools
Signature Double Room | Terrace/patio

Overview of Xkeban Tulum

Xkeban Tulum

3.0 star property
3-star hotel in Tulum with 2 outdoor pools and restaurant

8.4/10 Very good

18 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
Map
Mz 923 Privada Lt 002 6, La Veleta, Tulum, QROO, 77760
Main amenities
  • 2 outdoor pools
  • Air conditioning
  • Breakfast available
  • Coffee shop/cafe
  • Coffee/tea in a common area
  • Concierge services
  • Daily housekeeping
  • Limited hour front desk
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Spa services
  • Tour/ticket assistance
For families
  • Coffee/tea maker
  • Cookware, dishware and utensils
  • Daily housekeeping
  • Free self-parking
  • Minibar
  • Private bathroom

Room options

About this area

What's nearby

  • Tulum National Park - 13 min drive
  • Tulum Beach - 12 min drive
  • Gran Cenote - 16 min drive
  • Playa Paraiso - 24 min drive
  • Tulum Mayan Ruins - 27 min drive
  • Sian Ka'an Biosphere Reserve - 34 min drive
  • Xel-Há Park - 26 min drive

Restaurants

  • El Camello Jr - 3 min drive
  • Guacamole Club - 18 min walk
  • La Baguette - 4 min drive
  • Tacos Bish - 9 min walk
  • Canova - 16 min walk
Map

About this property

Xkeban Tulum

Xkeban Tulum features a rooftop terrace and puts you within a 15-minute drive of Tulum Beach. Guests can grab a bite to eat at the coffee shop/cafe, or indulge in deep-tissue massages, aromatherapy or reflexology. Also, this hotel is 4.8 mi (7.8 km) from Playa Paraiso and 5.3 mi (8.6 km) from Tulum Mayan Ruins.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 19 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until 11:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open daily from 8:00 AM - 11:30 PM
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area

Services

  • Concierge services
  • Front desk (limited hours)
  • Tour/ticket assistance

Facilities

  • 2 outdoor pools
  • Rooftop terrace
  • Spa services

Languages

  • English
  • Spanish

Room amenities

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Minibar

Sleep well

  • Bed sheets provided
  • Hypo-allergenic bedding

What to enjoy

  • Balcony or patio
  • Individually decorated

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 25+ Mbps)

Food and drink

  • Cookware, dishes and utensils
  • Free bottled water
  • Mini fridge
  • Stovetop

More

  • Daily housekeeping

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Fees & policies

Optional extras

  • Continental breakfast is offered for an extra charge of approximately USD 12 per person

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

Policies

<p>This property does not have lifts.</p><p>Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on site.</p> <p>This property accepts credit cards, debit cards and cash.</p>

Also known as

XKEBAN
Xkeban Tulum Hotel
Xkeban Tulum Tulum
Xkeban Tulum Hotel Tulum

Frequently asked questions

Does Xkeban Tulum offer free cancellation for a full refund?
Yes, Xkeban Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Xkeban Tulum?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Xkeban Tulum?
Yes, there are 2 outdoor pools.
Are pets allowed at Xkeban Tulum?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Xkeban Tulum?
Yes, there's free self parking.
What are the check-in and check-out times at Xkeban Tulum?
You can check in from 3:00 PM - 11:00 PM. Check-out time is 11:00 AM. Contactless social distancing and check-out are available.
What is there to do at Xkeban Tulum and nearby?
Xkeban Tulum has 2 outdoor pools and spa services.
Are there restaurants at or near Xkeban Tulum?
Yes, there's an on-site restaurant.
Does Xkeban Tulum have any outdoor private spaces?
Yes, every room features a balcony or patio.

Reviews

8.4

Very good

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.1/10

Eco-friendliness

Reviews

4/10 Fair

No hot water the first night. No towels left in room second night and nobody on property left to help after 11pm. Rooftop bar tender was sleeping by the pool instead of tending bar. Room had a terrible stench masked by a diffuser. Construction ongoing and entrance unpaved. And at checkout, they tried to charge us for drinks when we never went to the bar.
Jose, 2-night trip
Verified Expedia guest review

10/10 Exceptional

the place is beautiful, but it’s on a road that still is being built. like once everything is done, it’ll all be beautiful, but expect to be on a dirt road with tons of pot holes, but with that being said it’s worth it! the staff is fantastic, place is beautiful inside, really clean, and just an overall pleasant experience!
Gordon, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Had a great experience! Front desk staff was amazingly accommodating and helpful. And the highlight of our stay was Dayron. His attention to detail, energy and service was second to none!
Joseph, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

It is beautiful and relaxing. The staff were wonderful, friendly, and pleasant. I definitely would go back to stay again.
Evelyn, 3-night family trip
Verified Expedia guest review

6/10 Good

The aesthetic is nice; picture worthy! The basic design room: -very SMALL -lacked storage or any place to lay luggage. -small balcony addition is cute but beware of mosquitoes. -no mini bar & our mini fridge didn’t work (they got it fixed for us) Water Quality: - AWFUL (shower, sink, & pool) - the water burned our eyes and smelled of old copper pipes or rusted pipes. It had an almost salty & metallic tang. -we had to brush our teeth and wash our face with bottled water The free included breakfast: -delicious as well as their juice. -option to purchase bowls was great and they tasted good. The staff: -were friendly but not very informative or thorough. - we didn’t appreciate the staff not explaining where the amenities are (pools, bars, breakfast, transportation, etc.) The location is great; very close to the main road (307), close to Tulum beaches, close to cenotes and other exursions. Everything within driving distance (25mins or less); except Cancun. I wouldn’t mind staying here again if they got the water issue fixed & i book the larger room.
Emily, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Amazing people. Everyone was super friendly and helpful I loved my stay at this property Definitely coming back and recommending it to all my friends
Maria G Aldape, 4-night family trip
Verified Expedia guest review

8/10 Very good

Très joli
Très bel hotel, 2 piscines, très bonne literie, personnel très gentil et serviable, petit déjeuner inclus et bon avec des produits frais. Mais beaucoup de bruit en journée à cause des travaux autour (beaucoup d'hôtels en construction) et à partir de 8h30, pas gênant pour nous car en excursion en journée. Et la nuit musique à fond jusqu à 4h du matin sur 2 nuits (hôtel en face ou personnes sur chantier?) C est dommage car l hôtel est tres agréable et le studio tres spacieux. Et si vous n'avez pas de voiture, un peu éloigné du centre.
BARTOLI, 4-night trip with friends
Verified Hotels.com guest review

8/10 Very good

It’s ok
Es un hotel bonito, pero es muy evidente que es nuevo, hay algunos temas por mejorar, debe gustarte el agua salada para bañarte, no hay elevadores, el servicio del chico del bar fue un poco deprimente. El desayuno y su servicio es muy bueno.
Gary, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Décoration intérieure super avec bcp de bois Chambre récente et bonne literie Personnel très sympa et bon petit dej Le negagif Zone ou il est situé en pleine construction Dj le soir jusqu'à 21h et plus Éloigné de tout au moins 30 mn de marche et seulement 3 vélos en prêt...
Verified Expedia guest review