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Fairmont Heritage Place Mayakoba

5.0 star property
Upmarket beachfront resort with golf course, near Tres Rios Ecopark
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Heritage Place Mayakoba

Flat-screen TV
Couples treatment room(s), sauna, steam room, body treatments
Interior
Front of property
Premium bedding, free minibar items, in-room safe

Reviews

10 out of 10

Exceptional

Popular amenities

  • Electric vehicle charging point
  • Connecting rooms available
  • Bar
  • Non-smoking
  • Pool
  • Pet-friendly
Main amenities
  • Daily housekeeping
  • On a private beach
  • Golf course
  • 8 restaurants and 3 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 4 outdoor tennis courts
  • Health club
  • Free use of bicycles
  • Free beach cabanas
  • Free beach club on site
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Kitchen
  • Connecting/adjoining rooms available
The price is AU$2,941
includes taxes & fees
6 Jan - 7 Jan 2025

Room options

View all photos for Villa, 3 Bedrooms (Garden)

Combined shower/bathtub, designer toiletries, hair dryer, dressing gowns

Villa, 3 Bedrooms (Garden)

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 287 sq m
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

View all photos for Villa, 3 Bedrooms (Penthouse)

Combined shower/bathtub, designer toiletries, hair dryer, dressing gowns

Villa, 3 Bedrooms (Penthouse)

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

View all photos for Villa, 4 Bedrooms (Penthouse)

Premium bedding, free minibar items, in-room safe

Villa, 4 Bedrooms (Penthouse)

Highlights

Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Connecting rooms available
  • 585 sq m
  • Sleeps 10
  • 3 King Beds and 2 Single Beds

View all photos for Villa, 3 Bedrooms (Middle floor)

Combined shower/bathtub, designer toiletries, hair dryer, dressing gowns

Villa, 3 Bedrooms (Middle floor)

Highlights

Garden
Patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
  • 428 sq m
  • Sleeps 8
  • 2 King Beds and 2 Single Beds

Similar properties

5 outdoor pools, pool umbrellas, pool loungers

Fairmont Mayakoba

Pool
Spa
Airport transfer
Pet-friendly
9.2 out of 10, Wonderful, (1005)
The price is AU$1,108
includes taxes & fees
12 Jan - 13 Jan 2025
Fairmont Mayakoba
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About the area

Map
Carretera Federal Cun Playa, Km 298, Mayakoba, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 9 min walk
  • Tres Rios Ecopark - 9 min drive
  • Quinta Avenida - 12 min drive
  • Maroma Beach - 12 min drive
  • Playa del Carmen Main Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.6 miles/21.9 km

Restaurants

  • ‪Cafe Antoinette - ‬4 min drive
  • ‪Buffet Riviera - ‬9 min drive
  • ‪La Copa - ‬9 min drive
  • ‪Coco Café - ‬9 min drive
  • ‪Las Brisas Restaurant & Lounge Bar - ‬2 min walk

About this property

Fairmont Heritage Place Mayakoba

Putting you within a 10-minute drive of Tres Rios Ecopark, Fairmont Heritage Place Mayakoba offers a private beach where you can enjoy free cabanas, beach umbrellas and beach massages. 2 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Dining choices include 8 restaurants, and the 3 bars/lounges are great places to grab a cold drink. There's a golf course and a beach bar, and in-room conveniences at this luxurious resort include fridges and microwaves.

All-inclusive

All-inclusive room rates at Fairmont Heritage Place Mayakoba are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 28 units
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 4:00 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Babysitting*
    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets allowed (dogs only)*
    • Service animals welcome
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free uncovered on-site self-parking
    • Wheelchair-accessible parking on site
    • Electric vehicle charging point on site
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • 8 restaurants
  • 3 bars/lounges
  • Beach bar
  • Coffee shop
  • Barbecue grills
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Supervised childcare (surcharge)
  • Local/corner shop
  • Baby bath

What to do

  • On a private beach
  • Free beach club
  • Tennis
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Racquetball/squash
  • Archery
  • Ecotours
  • Pro golf lessons
  • Hiking/biking trails
  • Kayaking
  • Snorkelling
  • Windsurfing
  • Free use of nearby fitness centre

Working away

  • Business centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Porter/bellhop
  • Free beach cabanas
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on-site
  • Golf clubs on-site
  • Pool umbrellas
  • Water sports equipment
  • Romance packages

Facilities

  • 11 buildings/towers
  • Garden
  • Terrace
  • 24-hour fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • 2 outdoor pools
  • Full-service spa
  • Golf clubhouse on-site
  • Golf pro shop on-site
  • 4 outdoor tennis courts
  • Massage/treatment rooms
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-width doorways
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Children's slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed

What to enjoy

  • Patio
  • Individually furnished and decorated
  • Separate dining area
  • Separate sitting area

Freshen up

  • Shower/bath combination
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

Food and drink

  • Full-sized fridge/freezer
  • Microwave
  • Kitchen
  • Oven
  • Free bottled water
  • Cookware, dishes and utensils
  • Children's dinnerware
  • Dishwasher
  • Blender
  • High chair
  • Paper towels

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly cleaning products provided
  • Restaurant dining guide

Special features

Spa

Fairmont Spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Tauro Steakhouse – On-site restaurant.
La Cantina – On-site restaurant. Open daily.
La Laguna – This restaurant specialises in Mexican cuisine. Open daily.
Ki beach Bar Korean BBQ – This restaurant specialises in Korean cuisine. Open daily.
Café Maya – On-site café. Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Service fee: USD 35 per person, per night
  • Resort fee: USD 35 per person, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 15 to 30 per person

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 31.76 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Fairmont Heritage Mayakoba
Fairmont Heritage Place Mayakoba Resort
Fairmont Heritage Place Mayakoba Playa del Carmen
Fairmont Heritage Place Mayakoba Resort Playa del Carmen

Frequently asked questions

Does Fairmont Heritage Place Mayakoba offer free cancellation for a full refund?
Yes, Fairmont Heritage Place Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Fairmont Heritage Place Mayakoba?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Fairmont Heritage Place Mayakoba?
Yes, dogs are welcome. There's a charge of USD 31.76 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Heritage Place Mayakoba?
Yes, there's free self parking. Electric car charging is available.
What are the check-in and check-out times at Fairmont Heritage Place Mayakoba?
Check-in start time: 4:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Fairmont Heritage Place Mayakoba?
No, this resort doesn't have a casino, but Riviera Gran Casino (12-min drive) is nearby.
What is there to do at Fairmont Heritage Place Mayakoba and nearby?
Have fun with on-site activities such as kayaking, windsurfing and archery, and practise your swing at the golf course. Additional recreation on-site includes fitness classes, ecotours and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Fairmont Heritage Place Mayakoba also has 3 bars, a private beach and a 24-hour fitness centre, as well as spa services and a garden.
Are there restaurants at or near Fairmont Heritage Place Mayakoba?
Yes, there are 8 on-site restaurants, featuring Mexican cuisine.
Does Fairmont Heritage Place Mayakoba have self-catered rooms fitted with kitchens or kitchenettes?
Yes, a kitchen is available in every room, and also includes a blender, a coffee maker and cookware.
Does Fairmont Heritage Place Mayakoba have any outdoor private spaces?
Yes, every room features a patio.
What's the area around Fairmont Heritage Place Mayakoba like?
Fairmont Heritage Place Mayakoba is located a short 9-minute walk from El Camaleón Mayakoba Golf Course.

Fairmont Heritage Place Mayakoba Reviews

Reviews

10

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

10/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Exceptional

Carlos R, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

This is an exceptional property!!! Very special and such a wonderful experience!!! highly recommend this property!!! we will be back!!! 5 stars!!! the Service and Staff were all exceptional and the dining was wonderful!
Jason, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Ardie, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful property and spacious villas. We can’t wait to go back.
Eric, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Absolutely fantastic property. Loved the many dining options. The beach pool was gorgeous. The sheer amount of pools made it difficult to swim in all of them during our stay. The room service and in room dining were amazing. The outstanding butler service and our Villa made our stay so comfortable and easy. Two tiny things that could use some improvement: 1. Very little to do for kids under 5. No toy or book store and the kids club is limited for those ages too. 2. The service in the restaurant by the beach was incredibly slow. Including drink service by the pool. Also the big pool by La Laguna was often not tended to and trash or towels laid around for hours in the late afternoon. Otherwise we loved our stay and would come again and would recommend it to friends and families with no hesitation.
Nathalie, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

This property was beautiful. Everything is impeccably maintained and the staff are all beyond kind. We visited with our toddler daughter and it was very easy to get around, enjoy all the pools, and most places allowed kids to eat free. Would definitely come back.
Anjalee, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Monica, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marvin, 4-night trip
Verified Expedia guest review

10/10 Exceptional

great place we had fantastic time we were in 4 bedroom pent house it had everything you need for big family vacation
Yasmeen, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Beautiful grounds, 3 bed villa with pool, butler Fernanda made sure we had wonderful dinner reservations, beach club and our Lucky boy (small maltipoo) was welcome everywhere, pool, beach and fine dining. Great spa
Carrie, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

We have stayed at the Fairmont Mayakoba hotel more than 10 times. This was our first visit to Heritage place. Absolutely everything about the property was amazing. Having 3 bedrooms each with ensuites was a total bonus for our extended family. There are 2 beautiful pool areas that you essentially have to yourself. Being separate from the main hotel but still enjoying all of the hotel amenities was like having the best of both worlds. Our incredible butler, Alejandro, was always available and could not have been more helpful. We already have our next visit planned and can't wait to return
John, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Our experience at Fairmont Mayakoba was nothing short of exceptional. From the pre-arrival planning (with our rockstar butler FERNANDA) to our arrival, everything was perfect. The team (now family) at Fairmont Mayakoba helped us with anything we needed (medicine when our little was under the weather, to sundry items that we didn't have and needed). The suite was perfectly appointed and every detail tended to. Our housekeeping and turndown teams were exceptional as well. We just got back and are already planning our return! We miss you already Fairmont and we will be back! The Connolly Clan (YouTube)
Natalie, 7-night family trip
Verified Expedia guest review

8/10 Very good

Precios elevados para el servicio otorgado
Muy buenas instalaciones El personal amable. La observación es que el personal necesita más atención a cliente. Alimentos en general bien. Los precios son elevados para la relación calidad/servicio
Juan Manuel, 5-night family trip
Verified Hotels.com guest review