Puerto Cancun Marina Town Center - 5 min drive - 3.9 km
Cancun Mall - 5 min drive - 3.9 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 21 min drive
Restaurants
Pescaditos - 2 min walk
Cocina Libanesa Sahara - 4 min walk
La Parrilla - 3 min walk
Bao Vegan - 2 min walk
Porky's Tacos - 4 min walk
About this property
Hotel Hacienda Cancun
At Hotel Hacienda Cancun, you'll be a short five-minute drive from Plaza 28 and Plaza Las Americas. An outdoor pool, a terrace and a garden are other highlights.
Languages
English, Spanish
At a glance
Hotel size
38 rooms
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:30 PM please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi in public areas
Parking
No on-site parking
Other information
Smoke-free property
Property amenities
Travelling with children
Children stay for free (see details)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Pool loungers
Facilities
Garden
Terrace
An outdoor pool
Accessibility
Wheelchair-accessible public bathroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Well-lit path to entrance
Room amenities
Be entertained
Television
Cable TV channels
Home comfort
Air conditioning
Ceiling fan
Iron/ironing board (on request)
Sleep well
Soundproofed rooms
Bed sheets provided
Freshen up
Private bathroom
Shower only
Free toiletries
Hairdryer (on request)
Towels
More
Daily housekeeping
Fees & policies
Policies
This property does not have lifts.
This property accepts credit cards, debit cards and cash.
Also known as
Hotel Hacienda Cancun
Hacienda Cancun
Radisson Cancun
Cancun Radisson Hacienda
Hotel Hacienda Cancun Hotel
Hotel Hacienda Cancun Cancun
Hotel Hacienda Cancun Hotel Cancun
Frequently asked questions
Does Hotel Hacienda Cancun offer free cancellation for a full refund?
Yes, Hotel Hacienda Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hotel Hacienda Cancun?
Yes, there's an outdoor pool.
Are pets allowed at Hotel Hacienda Cancun?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Hacienda Cancun?
Sorry, there's no on-site parking at Hotel Hacienda Cancun.
What are the check-in and check-out times at Hotel Hacienda Cancun?
Check-in start time: 3 PM; check-in end time: 6:00 PM. Check-out time is noon.
Is there an on-site casino at Hotel Hacienda Cancun?
No, this hotel doesn't have a casino, but PlayCity Casino (16-min walk) and Royal Yak Casino and Sports Book (4-min drive) are both nearby.
What is there to do at Hotel Hacienda Cancun and nearby?
Hotel Hacienda Cancun has an outdoor pool and a garden.
What's the area around Hotel Hacienda Cancun like?
Hotel Hacienda Cancun is in Downtown Cancun, a short 11-minute walk from Plaza 28 and 4 minutes' walk from Las Palapas Park.
Hotel Hacienda Cancun Reviews
Reviews
7.0
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.2/10
Cleanliness
7.6/10
Staff & service
7.8/10
Amenities
6.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
22 Aug 2024
The staff were very helpful and polite even when i locked myself out of my a few times 😃
Wayne
Wayne, 3-night trip
Verified Expedia guest review
10/10 Exceptional
20 Aug 2024
Everything was really good and clean and tidy and were really helpful
Wayne
Wayne, 1-night trip
Verified Expedia guest review
2/10 Poor
30 July 2024
Hotel is very old needs lots of upgrades rooms are smelly just terrible overall
Miguel
Miguel, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
24 July 2024
Angelica
Angelica, 1-night trip
Verified Expedia guest review
10/10 Exceptional
25 June 2024
It was good to stay for one night :)
Misa
Misa, 1-night trip with friends
Verified Hotels.com guest review
2/10 Poor
4 June 2024
yuridia
yuridia, 1-night trip
Verified Expedia guest review
10/10 Exceptional
20 Mar 2024
Kemeil
Kemeil, 2-night trip
Verified Expedia guest review
8/10 Very good
29 Aug 2023
David
David, 5-night trip
Verified Expedia guest review
2/10 Poor
29 Mar 2023
Unfortunately the place is not what is on pictures, the rooms smell horrible. It's in a good location, but the property needs a very needed renovation, and clean up.
We were supposed to stay there for 4 nights, we couldn't stay one. Tried to cancel, but I haven't heard from the property nor Expedia and it's been more than a week.
Americo
Americo, 4-night family trip
Verified Expedia guest review
8/10 Very good
19 Jan 2023
Good value
Overall a good experience, staff is very helpful. The only problem are barking dogs in back yards on back side of building
allan
allan, 1-night trip
Verified Hotels.com guest review
8/10 Very good
15 Jan 2023
Economy room is decent enough near Park
It's a decent enough room for the money except they don't really have any place to put your items except for one spot
allan
allan, 1-night trip
Verified Hotels.com guest review
2/10 Poor
6 Jan 2023
Jose
Jose, 1-night trip
Verified Expedia guest review
8/10 Very good
10 Jan 2022
Basic hotel with a pool
The hotel is very basic with a pool. there is not internet service in the rooms, you have to walk to the lobby to get connection. We stay in the hotel for a night.
RAUL
RAUL, 2-night family trip
Verified Hotels.com guest review
6/10 Good
25 Dec 2021
STEP TO ENTRANCE HIGHER THAN NORMAL AS A HANDICAPPED PERSON IT WAS DIFFICULT FOR ME TO GET UP THE FIRST STEP WITHOUT ASSISTANCE
ROBERT
ROBERT, 11-night trip with friends
Verified Expedia guest review
8/10 Very good
16 Sept 2021
FRONT DESK VERY PLEASANT AND HOUSEKEEPING VERY WELCOMING
ROBERT
ROBERT, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
21 May 2021
This hotel GG as always been a very
Verified traveller
5-night trip
Verified Expedia guest review
6/10 Good
10 May 2021
Not bad if you like old cigarettes
The room smelled like cigarettes. I complained and no one cared. One night people were so loud i couln’t sleep at 2am. It was convient to walk to the ADO station 6-10 minutes and walmart and 2 grocery stores close by
Logan
Logan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Apr 2021
George
George, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
28 Apr 2021
Excelent option for travelers in transit, plenty options near for eating, markets.
Martha C
Martha C, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
11 Apr 2021
Cleanliness superior to other properties, very kind staff, nice pool, and excellent local.
Verified traveller
3-night trip
Verified Orbitz guest review
10/10 Exceptional
7 Apr 2021
Verified traveller
1-night trip
Verified Expedia guest review
2/10 Poor
6 Nov 2020
I did not like anything about this place. Horrible customer service, we did check in few minutes before 7pm and before hurricane Zeta. The window facing the street did not lock, we had water leaks one on the corner of the mattress and a huge leak in the bathroom. We did not have electricity all night long and could not get even water from the hotel, total disgrace and lack of good service. I will not go there since this place is falling apart
Maria
Maria, 1-night trip with friends
Verified Travelocity guest review
6/10 Good
28 Oct 2020
Dan
Dan, 1-night trip
Verified Hotels.com guest review
8/10 Very good
2 Sept 2020
Lean basic hotel
Great basic hotel no frills but overall clean
lennart
lennart, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Mar 2020
English speaking Jesuri Medina at reception took care of all my concerns. And Salotiel greeted me every morning with my continental breakfast with a smile. Quiet hotel with cable tv & free water on a busy street with a pool. Beaches just a bus ride away & close to the Ado bus station. Loved my 2 week stay thanks.