Cancun, Quintana Roo (CUN-Cancun Intl.) - 40 min drive
Airport shuttle (surcharge)
Restaurants
Hiroshi Bar - 6 min drive
World Café - 8 min drive
Don Fernando Lobby Bar - 6 min drive
Caprichos Villa del Palmar - 5 min drive
Davinos - 5 min drive
About this property
Finest Playa Mujeres by The Excellence Collection - All Inclusive
Putting you within a 15-minute drive of Ultramar Ferry Puerto Juárez, Finest Playa Mujeres by The Excellence Collection - All Inclusive offers a private beach where you can enjoy beach umbrellas, volleyball and beachside drinks. There's plenty of fun with the 10 outdoor pools and free water park, and guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. Lizo, one of 12 restaurants, serves Mexican cuisine and is open for dinner. Other highlights at this luxurious property include 2 poolside bars, a rooftop terrace and a free kid's club. Fellow travellers say great things about the helpful staff and family-friendly amenities.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Activities and facilities/equipment
All on-site activities and use of facilities and equipment are included.
Water activities
Kayaking
Land activities
Cycling
Football
Tennis
Volleyball
Lessons/classes/games
Aerobics
Cooking
Dancing
Language
Pilates
Water fitness
Yoga
Entertainment
On-site entertainment and activities
On-site live performances
Theme parties
Languages
English, Spanish
At a glance
Hotel size
450 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age – 18
Check-out time is noon
Special check-in instructions
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
All guests are required to present a valid government-issued ID card and a credit card at check-in for incidental charges.
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Free supervised childcare
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
On-site extended parking
Transfers
Airport shuttle on request (available 24 hours a day)*
One Spa has 19 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. Children under 13 years old are not allowed in the spa without adult supervision.
Dining
Lizo – This fine-dining restaurant specialises in Mexican cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting).
Shoji – This fine-dining restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Le Petit Plaisir /Eleganc – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open daily.
The Market Kitchen – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Brass – This steakhouse specialises in international cuisine and only serves dinner. Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Optional extras
Airport shuttle service is offered for an extra charge of MXN 3904.21 per vehicle (return. Maximum occupancy 2)
Children & extra beds
Babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Children under 13 years old are not allowed in the spa without adult supervision
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property uses wind energy, plus a grey water recycling system and eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
No shows require payment in full, including taxes and service fee.
Also known as
Finest Excellence Group Hotel
Finest Excellence Group Hotel Playa Mujeres
Finest Playa Mujeres Excellence Group
Finest Playa Mujeres Excellence Group All inclusive
Finest Excellence Group All inclusive
Finest Excellence Group
Finest Playa Mujeres by Excellence Group
Finest Playa Mujeres by Excellence Group All inclusive
Finest Excellence Group All inclusive All-inclusive property
Finest Excellence Group inclu
Finest Playa Mujeres by The Excellence Collection All inclusive
Frequently asked questions
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive offer free cancellation for a full refund?
Yes, Finest Playa Mujeres by The Excellence Collection - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 10 outdoor pools and a children's pool.
Are pets allowed at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, an airport shuttle is available. The charge is MXN 3904.21 per vehicle return.
What are the check-in and check-out times at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.
Is there an on-site casino at Finest Playa Mujeres by The Excellence Collection - All Inclusive?
No, this property doesn't have a casino, but Royal Yak Casino and Sports Book (16-min drive) and Dubai Palace Casino (17-min drive) are both nearby.
What is there to do at Finest Playa Mujeres by The Excellence Collection - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and fishing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes, Pilates and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 10 outdoor swimming pools. Finest Playa Mujeres by The Excellence Collection - All Inclusive also has 2 swim-up bars, 2 poolside bars and a private beach, as well as a steam room, spa services and a garden.
Are there restaurants at or near Finest Playa Mujeres by The Excellence Collection - All Inclusive?
Yes, there are 12 on-site restaurants, featuring al fresco dining and Mexican cuisine.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have rooms with private hot tubs?
Yes, each room has a jetted bath.
Does Finest Playa Mujeres by The Excellence Collection - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Finest Playa Mujeres by The Excellence Collection - All Inclusive like?
Finest Playa Mujeres by The Excellence Collection - All Inclusive is in Playa Mujeres, a short 14-minute walk from Mujeres Beach.
Finest Playa Mujeres by The Excellence Collection - All Inclusive Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.4/10
Cleanliness
9.4/10
Staff & service
9.2/10
Amenities
9.2/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
13 Jan 2025
Anastasia
Anastasia, 4-night family trip
Verified Hotels.com guest review
4/10 Fair
2 Jan 2025
Jeri
Jeri, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Jan 2025
Excellent service surprisingly delicious food
Excellent service surprisingly delicious food
Verified traveller
7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
30 Dec 2024
Linda
Linda, 7-night trip
Verified Hotels.com guest review
10/10 Exceptional
5 Dec 2024
Jose Luis
Jose Luis, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
26 Nov 2024
Jessica
Jessica, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
4 Nov 2024
We had a wonderful time with our 2 year old on this family vacation! The Finest resort is so accommodating to families (especially young kids). The Junior Swim Up Suite room was excellent for nap time because the parents could just sit outside in the pool/sun. The staff was extremely kind to us and our child. The food was excellent - we did a date night to the French restaurant and hired an on-site babysitter. Truly a magical vacation that exceeded my expectations. I would recommend this to any young family looking for an elevated, comfortable vacation!
Mallory
Mallory, 4-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Oct 2024
Irina
Irina, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
18 Oct 2024
Caroline
Caroline, 5-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Oct 2024
Jani
Jani, 4-night trip
Verified Expedia guest review
10/10 Exceptional
17 Oct 2024
Debbie
Debbie, 5-night trip
Verified Expedia guest review
10/10 Exceptional
17 Oct 2024
Excellent property and service. Very clean and the staff are most attentive and accommodating of requests. Very prompt to fix anything. A very good holiday. Will definitely go back.
Surinder
Surinder, 7-night trip
Verified Expedia guest review
8/10 Very good
16 Oct 2024
Fredelin
Fredelin, 6-night trip
Verified Expedia guest review
10/10 Exceptional
15 Oct 2024
Really beautiful resort with amazing amenities. What stood out to me to the most was the quick and detailed service. I felt sick on the last day of my stay and was nauseous the whole night. Customer service made sure I was given medical attention before my flight back which made me feel much safer. Service is truly impeccable and made me feel like the most royal guest.
Yan Yu Vesta
Yan Yu Vesta, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
15 Oct 2024
Friendly staffs with great foods
Kevin
Kevin, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
14 Oct 2024
Alison
Alison, 5-night trip
Verified Expedia guest review
10/10 Exceptional
14 Oct 2024
Rafael Enrique
Rafael Enrique, 4-night trip
Verified Expedia guest review
10/10 Exceptional
14 Oct 2024
Enjoyed the stay, property was as advertised. Clean, quiet and lots of things to do for kids and adults. food was ok. We lost our airpods in the room, still waiting on management to help us
ADHAM
Verified Expedia guest review
10/10 Exceptional
14 Oct 2024
Overall the hotel is excellent, the beach location, facilities, presentation and service, no complaints, but not for me again. I like to leave a hotel, walk, shop, even eat at another restaurant, but I felt a little trapped within the property, just my opinion.
colin
colin, 3-night trip
Verified Expedia guest review
8/10 Very good
13 Oct 2024
I would definitely return if food is improved.
Yik Sen
Yik Sen, 6-night family trip
Verified Expedia guest review
6/10 Good
13 Oct 2024
Ricky
Ricky, 5-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Oct 2024
Hwan
Hwan, 6-night trip
Verified Expedia guest review
10/10 Exceptional
10 Oct 2024
All of our experiences have been great. Our beach service was amazing. Javier, Angle, Edwardo, Pita, & Victor made our time at the beach wonderful.