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Fairmont Mayakoba

5.0 star property
Playa del Carmen beachfront hotel with golf course, spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Fairmont Mayakoba

5 outdoor pools, pool umbrellas, pool loungers
Exterior
View from property
Couples treatment room(s), sauna, steam room, body treatments
View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Electric vehicle charging point
  • Connecting rooms available
  • Bar
Main amenities
  • Daily housekeeping
  • Golf course
  • On the beach
  • 8 restaurants and 3 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Breakfast available
  • Free children's club
  • Free beach shuttle
  • 24-hour fitness centre
  • Outdoor tennis court
  • Sauna
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (free)
  • Playground on-site
  • Connecting/adjoining rooms available
The price is AU$425
includes taxes & fees
2 Dec - 3 Dec

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Beach Area Casita, Suite, 1 King Bed with Sofa bed, Canal View

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • 103 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Casita, Room, 2 Queen Beds, Canal View, Beachside

Casita, Room, 2 Queen Beds, Canal View, Beachside

Casita, Room, 2 Queen Beds, Canal View, Beachside

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking

65-inch LED TV with satellite channels, TV, toys

Fairmont, Room, 1 King Bed, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 41 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 2 Queen Beds, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 41 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking

Casita, Deluxe Room, 1 King Bed, Non Smoking

Casita, Deluxe Room, 1 King Bed, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 43 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Signature Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Signature Room, 1 King Bed, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 45 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Signature Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Casita, Signature Room, 2 Queen Beds, Non Smoking

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Beachfront

65-inch LED TV with satellite channels, TV, toys

Premium Suite, 1 King Bed, Non Smoking, Beachfront

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 100 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
  • 89 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

Casita, Signature Suite, Multiple Beds, Non Smoking, Canal View

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Down duvet
  • 47 sq m
  • Canal view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Casita, Signature Suite, 1 King Bed, Non Smoking

Casita, Signature Suite, 1 King Bed, Non Smoking

Casita, Signature Suite, 1 King Bed, Non Smoking

Highlights

Furnished balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Ceiling fan
  • 85 sq m
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 45 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 41 sq m
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Suite, 1 King Bed, Private Pool, Canal View (Bambu)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 172 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Room, 1 King Bed, Canal View, Beachside

Casita, Room, 1 King Bed, Canal View, Beachside

Casita, Room, 1 King Bed, Canal View, Beachside

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
Egyptian cotton bed sheets
Pillow-top bed
  • 43 sq m
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Camaleon)

Presidential Suite, 1 King Bed (Camaleon) | Terrace/patio

Presidential Suite, 1 King Bed (Camaleon)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
  • 205 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Tortuga)

Presidential Suite, 1 King Bed (Tortuga) | Living room

Presidential Suite, 1 King Bed (Tortuga)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 198 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Coral)

Suite, 1 King Bed, Non Smoking (Coral) | Terrace/patio

Suite, 1 King Bed, Non Smoking (Coral)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Full-sized fridge/freezer
  • 139 sq m
  • Canal view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT

Pool
Spa
Pet-friendly
Free parking
9.4 out of 10, Exceptional, (499)
The price is AU$421
includes taxes & fees
6 Dec - 7 Dec
ANDAZ MAYAKOBA RESORT RIVIERA MAYA, BY HYATT
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About the area

Map
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710

What's nearby

  • El Camaleón Mayakoba Golf Course - 2 min walk - 0.2 km
  • Gran Coyote Golf - 6 min drive - 4.4 km
  • Playa Xcalacoco - 9 min drive - 6.3 km
  • Tres Rios Ecopark - 9 min drive - 5.1 km
  • Playa del Carmen Main Beach - 16 min drive - 8.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 35 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.7 miles/22 km
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free beach shuttle

Restaurants

  • ‪Restaurante Hacienda - ‬9 min drive
  • ‪Cafe Antoinette - ‬5 min walk
  • ‪Buffet Riviera - ‬9 min drive
  • ‪La Copa - ‬8 min drive
  • ‪Coco Café - ‬8 min drive

About this property

Fairmont Mayakoba

At Fairmont Mayakoba , you can spend time at the beach enjoying free cabanas, beach umbrellas and yoga, plus you'll be within a 15-minute drive of Playa del Carmen Main Beach. 5 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and facials. La Cantina, one of 8 restaurants, offers a beachfront location, and serves lunch and dinner. Other highlights at this luxurious hotel include 3 bars/lounges, a golf course and a free kid's club. Fellow travellers say great things about the helpful staff.

All-inclusive

All-inclusive room rates at Fairmont Mayakoba are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

À la carte meals and snacks included
Room service during certain hours (limited menu)

Languages

English, French, Italian, Portuguese, Spanish

At a glance

Hotel size

  • 401 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: noon
  • Contactless check-in and check-out are available
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • Pets allowed (dogs only, up to 11 kg per pet)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Off-site

  • Area shuttle*
  • Free beach shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–11:30 AM
  • 8 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Free children's club
  • Children's pool
  • Water slide
  • Playground
  • Childcare in room (surcharge)
  • Local/corner shop
  • Children's menu
  • Children's games
  • Toys
  • Beach toys
  • Pool toys
  • Art supplies
  • Children's books
  • Changing table
  • Bed rails

What to do

  • On the beach
  • Free beach shuttle
  • Tennis lessons
  • Beach yoga
  • Fitness classes
  • Pilates classes
  • Beach volleyball
  • Racquetball/squash
  • Archery
  • Ecotours
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Sailing
  • Snorkelling
  • Surfing/body boarding
  • Windsurfing
  • Golfing nearby
  • Hiking/biking trails nearby
  • Windsurfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (40000 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free beach shuttle
  • Free bike hire
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Piano
  • 24-hour fitness centre
  • Golf course on-site
  • Golf driving range on-site
  • 5 outdoor pools
  • Full-service spa
  • Outdoor tennis court
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall
  • Reception hall

Accessibility

  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Room amenities

Be entertained

  • 65-inch LED TV
  • Premium satellite channels
  • Streaming services
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Turndown service
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

The on-site spa has 20 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

La Cantina – This beachfront theme restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.
Tauro Steakhouse – This steakhouse only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.
La Laguna – This poolside theme restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
Ki Beach Bar & Korean BBQ – Overlooking the ocean, this theme restaurant only serves dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hix Bar & Lobby Lounge – Overlooking the garden, this sushi bar specialises in sushi and serves dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Resort fee: USD 35.00 per person, per night
  • Resort fee inclusions:
    • Additional inclusions
    • Beach access
    • Beach loungers
    • Beach towels
    • Concierge service
    • Fitness/yoga classes
    • Housekeeping
    • In-room bottled water
    • In-room coffee
    • In-room safe
    • Pool access
    • Sporting facilities or equipment

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 25 to 32 per person
  • Airport shuttle service is offered for an extra charge of USD 256 per vehicle (return)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 55.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 25 per pet, per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a security system and window guards on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests booking connecting rooms are advised to contact the hotel regarding availability and high-demand period fees using the information on the booking confirmation.

Also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen

Frequently asked questions

Does Fairmont Mayakoba offer free cancellation for a full refund?
Yes, Fairmont Mayakoba does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Fairmont Mayakoba ?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Fairmont Mayakoba ?
Yes, dogs are welcome, with a maximum weight of 11 kg per pet. There's a charge of USD 25 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Fairmont Mayakoba ?
Yes, there's free self and valet parking. Electric car charging is available.
Is an airport shuttle service offered by Fairmont Mayakoba ?
Yes, an airport shuttle is available. The charge is USD 256 per vehicle return.
What are the check-in and check-out times at Fairmont Mayakoba ?
Check-in start time: 3:00 PM; check-in end time: noon. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Fairmont Mayakoba ?
No, this hotel doesn't have a casino, but Riviera Gran Casino (11-min drive) is nearby.
What is there to do at Fairmont Mayakoba and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing, and practise your swing at the golf course. Additional recreation on-site includes fitness classes, ecotours and Pilates. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Fairmont Mayakoba also has 3 bars, a water slide and a 24-hour fitness centre, as well as a sauna, a picnic area and a garden.
Are there restaurants at or near Fairmont Mayakoba ?
Yes, there are 8 on-site restaurants, featuring al fresco dining, Mexican cuisine and garden views.
Does Fairmont Mayakoba have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Fairmont Mayakoba have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Fairmont Mayakoba like?
Fairmont Mayakoba is located a short 2-minute walk from El Camaleón Mayakoba Golf Course.

Fairmont Mayakoba Reviews

Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Elegant and nice place with excellent service
Nice experience. Service very good.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Marco, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Wrong room
I reserved a room with a golf course view and you denied to give me that one with no explanation
José Carlos, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fabiana, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

The Fairmont Mayakoba is a 5 star resort. We were there for 5 nights and thoroughly enjoyed our time there. Check-in to Check-out was amazing with no issues. Customer service is excellent. Everyone was very kind, helpful, and happy to help. We upgraded to a Casita room which was so worth it. The resort is absolutely stunning. It's like being in a different planet. Transportation by bike or golf cart was easy and accessible. Never had to wait long. The food and drink were amazing as well. We will surely be back soon.
Andrea Marie, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Ronald, 5-night trip
Verified Expedia guest review

10/10 Exceptional

It’s a dream place
SANDRA, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Great service m
Pier, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent staff, clean, nice renovations and a great variety of food.
Erica Heather, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The location of everything at the resort was excellent. The beach was just far enough away where you could take a bike ride using one of the resort bikes, walk, or shuttle. We spent most of our time there enjoying the beach club, using the SUP's kayaks, snorkel tour and swimming. We can't wait to come back!
Kristen, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

We recently stayed at the Fairmont Mayakoba to celebrate my wife's birthday and had an exceptional experience. One of the highlights was playing golf at the spectacular Camaleón Golf Course, which offered a challenging and enjoyable round amidst stunning scenery. The service at the hotel was impeccable, with staff going above and beyond to ensure our stay was comfortable and memorable. There are numerous dining options available, catering to a variety of tastes and preferences, making each meal a delightful experience. The large pool area is well-designed, providing ample space so that guests never feel crowded. This was especially important given the many activities available for kids, ensuring they had plenty to do while we relaxed. The gym and spa facilities are top-notch, offering a wide range of equipment and treatments for those looking to stay active or unwind. Overall, I highly recommend Fairmont Mayakoba for anyone looking to enjoy a luxurious and relaxing vacation without needing to venture out frequently. Everything you need is right on the property, making it an ideal destination for an stress-free getaway.
David, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

SILVIA PADILLA, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Jiten, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The property boasts an exceptional location and is well-maintained. The staff is notably courteous, friendly, and highly accommodating. The premises are truly enchanting with beautifully preserved grounds. Our experience was exceptional, and we were pleased to find the environment to be LGBTQ friendly. A special acknowledgment goes to the exceptional team at La Cocina, where we attended a cooking class. Their service was outstanding. Additionally, we would like to recognize Jessica for curating an extraordinary itinerary for us. Undoubtedly the premier choice in the Riviera!
Jose Benavides, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Miguel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Place is amazing. They definitely need more food options but other than that we had a great trip. Lovely for family’s. One of my favorite things was coming back to an amazing clean casita. Housekeepers do a lovely job. 10/10 for them. Golf carts are paying attention all the time for guests. Just lovely!! Beach was always clean even though we had rain for 7 days straight.
Maria, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Our 2nd time to this resort bc there are many good options for play & relaxation- pools, beach, lawn! Also the food options are really great - great food & service! Overall excellent resort. Will definitely go back!
Lonii, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Over all an excellent experience the spa was wonderful
DENIS, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Jenna, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Alexandra, 6-night trip
Verified Expedia guest review

4/10 Fair

If you have small children or older adults, there are many stairs to navigate to get to the lobby and from the lobby. That is a problem because two restaurants are there: Hix and Tauro. The property is falling apart. It is dirty. It floods when it rains. It is slick when walking. Ricardo, the front desk person we dealt with was horrible. I have never despised a front desk associate more than him. Rude. Condescending. The worst. Oliver is also horrible and drives too fast. The property stays alive by several employees that are excellent, specifically: Estephania Estrada, who in my opinion, should be a manager because she is the only one who understands both the needs of the hotel and the guest. She is service focused, professional, and interested in both the guests and the property and you can tell she loves her job. I just loved working with her to try to improve my stay. She is lovely and a great asset. Alejandro was awesome and very helpful in showing us around the property and getting us around. Elias Chavez at Tauro (the ONLY decent restaurant)and our server, Adan were AMAZING. My husband killed a huge cockroach walking along the entrance to Tauro. Edy by the pool was fantastic and funny. We loved him. Def not 5 stars. Maybe 3.5. Ceiling is falling apart in many places. Activities are bad and the director, Enzo disclosed he no budget to do anything. We were bored. There are only 2 places for breakfast and they are the same every day.
Leora, 10-night family trip
Verified Expedia guest review

10/10 Exceptional

Gorgeous property and lovely people!
5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Our stay at the renovated Fairmont Mayakoba was marked by excellent service and facilities. The staff, particularly our concierge Jessica, was superb, facilitating everything from tee times to transportation effortlessly. We chose not to go all-inclusive, preferring to explore dining options across the linked resorts. Despite high recommendations for the Saffron and Tequila Bar at the Rosewood, it was Fairmont’s own GAIA and Tauro that truly impressed us with their culinary excellence. The resort’s gym was top-notch with Peloton bikes and was always clean. Our room was beautifully updated, spacious but lacked a fridge, which was slightly inconvenient, though a coffee maker was provided. Be prepared for high prices similar to U.S. rates. The main pool was under-staffed, contrasting with the well-maintained and staffed beach club. Getting around was easy thanks to plentiful golf carts and free bikes.
Julia, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Muy buen experiencia quedarme en Fairmont. Quizás lo que si los precios de alimentos y bebidas son excesivamente caros dentro de la propiedad aunque si regreso.
Javier, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Yesenia, 4-night trip
Verified Expedia guest review