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Casa del Jaguar Beach Hotel

4.0 star property
Beachfront hotel with spa, near North Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa del Jaguar Beach Hotel

Outdoor pool, open 9:00 AM to 7:00 PM, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Aerial view
Front of property
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Spa
  • Pool
  • Air conditioning
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 2 restaurants and beach bar
  • Full-service spa
  • Outdoor pool
  • Free beach club on site
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • Massage/treatment rooms
  • Air conditioning
  • Garden

Feel at home (6)

  • Private bathroom
  • Separate sitting area
  • Garden
  • Daily housekeeping
  • Blackout curtains
  • Minibar
The price is AU$1,044
includes taxes & fees
22 Jan - 23 Jan 2025

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
2 bedrooms
Premium bedding
Ceiling fan
  • 70 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
LED TV
Separate bedroom
Premium bedding
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite

Master Suite

Master Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Smart TV
Separate bedroom
Premium bedding
Ceiling fan
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Calle Zazil Ha #118, Playa Norte, Isla Mujeres, QROO, 77400

What's nearby

  • North Beach - 1 min walk - 0.1 km
  • Isla Mujeres Cemetery - 6 min walk - 0.5 km
  • Miguel Hidalgo - 7 min walk - 0.6 km
  • Isla Mujeres Ferry Terminal - 12 min walk - 1.0 km
  • Dolphin Discovery - 10 min drive - 8.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 120 min drive

Restaurants

  • ‪Lima y Coco - ‬2 min walk
  • ‪Stingray - ‬5 min walk
  • ‪Mayan Beach Club Restaurant & Tequileria - ‬9 min walk
  • ‪Tarzan - ‬7 min walk
  • ‪Guru Beach Club & Restaurant - ‬1 min walk

About this property

Casa del Jaguar Beach Hotel

When you stay at Casa del Jaguar Beach Hotel, you'll be within a 15-minute walk of North Beach and Isla Mujeres Ferry Terminal. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with deep-tissue massages, facials or reflexology. An outdoor pool, a beach bar and a garden are other features. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 12 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 10:30 PM
    • Contactless check-in and check-out are available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • The front desk is open daily from 7:00 AM - 11:00 PM
    • Front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7:30 AM–11:00 AM
  • 2 restaurants
  • Beach bar
  • Private dining

What to do

  • On the beach
  • Free beach club
  • Whale watching nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Garden
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Upper floors accessible by stairs only
  • Well-lit path to entrance

Room amenities

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Window screens

Sleep well

  • Blackout curtains
  • Premium bedding

What to enjoy

  • In-room massage
  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including reflexology.

Dining

Guru – On-site fine-dining restaurant.
Green Demon – On-site seafood restaurant.
Guru Bech Club – On-site bar. Open daily.

Fees & policies

Refundable deposits

  • Breakage deposit: USD 300 per stay

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a first aid kit on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Casa Jaguar Hotel Isla Mujeres
Casa del Jaguar Beach Hotel Hotel
Casa del Jaguar Beach Hotel Isla Mujeres
Casa del Jaguar Beach Hotel Hotel Isla Mujeres

Frequently asked questions

Does Casa del Jaguar Beach Hotel offer free cancellation for a full refund?
Yes, Casa del Jaguar Beach Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Casa del Jaguar Beach Hotel?
Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 7:00 PM.
Are pets allowed at Casa del Jaguar Beach Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Casa del Jaguar Beach Hotel?
Sorry, there's no on-site parking at Casa del Jaguar Beach Hotel.
What are the check-in and check-out times at Casa del Jaguar Beach Hotel?
Check-in start time: 3:00 PM; check-in end time: 10:30 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Casa del Jaguar Beach Hotel?
No, this hotel doesn't have a casino, but PlayCity Casino (8.5 mi) and Royal Yak Casino and Sports Book (9.4 mi) are both nearby.
What is there to do at Casa del Jaguar Beach Hotel and nearby?
Casa del Jaguar Beach Hotel has a spa and an outdoor pool, as well as a garden.
Are there restaurants at or near Casa del Jaguar Beach Hotel?
Yes, there are 2 on-site restaurants.
What's the area around Casa del Jaguar Beach Hotel like?
Casa del Jaguar Beach Hotel is located on the waterfront in Centro - Supmza 001, a short 12-minute walk from Isla Mujeres Ferry Terminal and 2 minutes' walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park.

Casa del Jaguar Beach Hotel Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Exceptional

Would Definitely Return For Another Visit
I recently stayed at Casa del Jaguar Beach Hotel for four nights, and overall, it was a delightful experience. The staff stood out the most—they were incredibly attentive and accommodating, going above and beyond to make sure our stay was comfortable. We encountered a couple of minor issues during our visit, such as malfunctioning bracelets for room access and a hair dryer that stopped working, but the staff resolved both problems quickly and efficiently. The hotel itself was a tranquil retreat, offering a much-needed escape from the busier parts of the area. Breakfast, which was included in our stay, was delicious and fresh each morning. The beach had a steady flow of boats bringing in snorkelers, making it lively, but the hotel’s designated sunbed area still felt relaxing. Vendors occasionally passed by, but they were respectful and never intrusive, adding a local touch to the experience without being disruptive. The location was excellent, just an easy 10-minute walk from the ferry, and there were plenty of great restaurants and shops nearby. This made exploring the area very convenient. I highly recommend Casa del Jaguar for anyone looking for a quiet, well-located hotel with exceptional service and relaxing amenities.
Meredith, 4-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great place!
Great place!
Din, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Laurence, 1-night trip
Verified Expedia guest review

2/10 Poor

The property is old and needs renovation But the real issue was the super loud music the hotel beach bar and those around would play the whole afternoon, impossible to relax And not to mention all the boats coming from the mainland, all of them parking in front of the hotel laguna literally obscuring the nice panorama you would see
Armando, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful hotel, clean and quiet That’s what I’m looking for vacations
Gabriel, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

The beach front was amazing the food & drinks were great. They cleaned the rooms really good and the front desk people were really nice and helpful.
Javier, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay!
Daniel, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great place! Very clean! This place was walkable to all restaurants and shops !!
Elizabeth, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

El Norte
Beautiful room, very clean and in good taste. Patio was nice but weather was too hot to enjoy as it had no shade. Service overall was good but some mediocre/inconsistent service in restaurant that provided breakfast. Great location and easy access to activities and food/drinks in town. I would book again.
Justin, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing!
MAI, 2-night trip
Verified Hotels.com guest review

6/10 Good

Could use some tips on hospitality
Overall the staff was good, especially in the evening. Twice I went to the bar in the early afternoon on two different days and was ignored. Both times I sat for 10 minutes then finally gave up and left. Swimming pool is very cold, which explained why nobody was in it during our entire 7 day stay. We paid $600 a night for this hotel, and it was not all inclusive. The overall service didn't match the price, especially at check out. We were charged for 2 tiny cans of Pringles and three bottles of water. We explained that there were not two cans of Pringles in our room when we arrived. The clerk looked at us like we were idiots and charged us anyway. Additionally, when we arrived we were told that water and coffee in the room was included. We were charged for 3 bottles of water anyway. When we asked why, we were told that only the refillable glass bottle waters were included, not the cheap plastic bottles. We explained that that was not what we were told. Again, a blank stare that insuinated we were stupid or attempting to scam them. So, we were charged $29 for 2 tiny cans of Pringles and 3 cheap, plastic bottles of water. It left a really bad final impression of this very expensive hotel. We visit Isla at least once a year, often twice. This hotel could have earned our repeat business. Unfortunately, it failed to do that.
Joey, 7-night trip
Verified Hotels.com guest review

8/10 Very good

Verified Expedia guest review

10/10 Exceptional

Casa del Jaguar is a beautiful and very nice boutique hotel with very helpful staff. The location is perfect if you want to stay at Playa Norte. It’s on the beach, but also a very convenient and easily walkable few blocks to the main streets for food and shopping on the north side of the island, and actually about a 15 minute walk from the ferry terminal. The front desk was very helpful with things like renting golf carts, locating various places, and getting around the island. Be aware that the front desk does close at about 10pm each night, so you’ll have to make arrangements in advance if you arrive too late. The restaurant is nice, with friendly staff and right on the beach, and has good food. But because it’s a hotel/resort restaurant, it can be a little more expensive than other places in town. Overall, if you’re looking for a boutique beach front resort experience, then Casa del Jaguar is a great place to stay in Isla Mujeres.
Christopher, 4-night romance trip
Verified Expedia guest review

6/10 Good

Unfriendly staff!
This was a special family trip. Our flight arrived late and we were rushing to get to the hotel before 10:30pm, because that was the closing check-in time. We finally got to the hotel at 10:20pm, but NOT A SOUL was in sight, no one was at the front desk to greet up, no email was sent with any instructions or at least a phone call, NOTHING. We finally notice on the side of the counter some sheets of paper with my name, and the fobs for our room. But where was the actual room, no further instructions were provided! So there we were, wandering aimlessly at night trying to figure out where to go! We finally located our room but no one was available to support us with our heavy luggage! No one even assisted when when we left in the AM several days later! Once inside, the room was immaculate and beautiful, the balcony was the perfect setting and we had a hammock. No complaint about the actual room, location, and access to beach front lounging. But when it comes to the service, I was beyond disappointed, I was disgusted that the staff would be so cold and unfriendly! They pride themselves in having a multilingual staff, but they sacrifice actual customers service by getting non-locals to work here. The friendliest staff were the cleaning staff. Their prejudice and judgment of us determined their treatment and utter disregard for us and our stay, perhaps if we were white and privileged we might have received better service, which is a shame in my own country of Mexico!!!
Raquel, 6-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Relaxing place to stay, next to the beach, great food and easy to get there.
JOSE, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

great stay!!!
Randy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Fantastic stay at Casa de Jaguar. In the perfect area with many restaurant options that are walkable and places to rent golf carts nearby. The hotel felt safe, modern and clean. The staff that we interacted with were kind and helpful! Highly recommend
Robyn, 3-night trip with friends
Verified Expedia guest review

10/10 Exceptional

It is such a beautiful and clean property. The breakfast is amazing. The pool is beautiful and overlooks the beach. It is really nice to have a reserved bed on the beach with wait service. Can't beat this location! We would absolutely book here again.
Amy, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

First class operation! Fantastic staff. Great food
Timothy, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Definitely must stay here!
From the minute Diego checked us in until he checked us out our stay was nothing but wonderful! The hotel is really neatly decorated, the best beach in Isla, the food is very very good!! We were so impressed with cocktails and food that we ate almost all meals at the hotel. Very detail oriented!! The service is superb! I can’t say enough about how much we enjoyed Casa del Jaguar!!
jennifer, 5-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

The property was in a great location. Diego at the reception was very helpful and pleasant. The restaurant could do with a change in evening menu. Sunny and bar staff were excellent. The beach area was very well maintained. Overall we had a great stay and would come back
Farzana, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The staff was absolutely amazing! They were very helpful and prompt when you asked for something at the restaurants, housekeeping or at the front desk. The food and drinks at Oceanus were so good! The rooms were clean and the a/c worked great! The location was absolutely amazing. The water along the beach is incredible, waist deep and so blue. The location is also within walking distance to shops, restaurants and bars.
Courtney, 9-night romance trip
Verified Expedia guest review

10/10 Exceptional

It was a great place especially if you want to be literally right next to the beach front. If you can be in the second level for a nice view of the Caribbean Sea. One thing I would change is the naming of the different rooms that they offer. For example the Junior Suite room and the Master Suite room size looked the same however the main difference is the quality counter space and closet is much nicer compare to the Junior Suite. Another thing is the Master Suite has more option on the Free breakfast hence the color difference on the room key ribbon. It would have been nice if they gave at least one free cocktail per day you stay. Also for those who stay at Casa del Jaguar you can use the amenities at the other hotel Na Balam across from this hotel which I didn’t know until two days before my check out of the hotel. Overall the staff their were amazing and I highly recommend this place. Also it’s about a 12 minute walk from the ferry terminal Ultramar.
Derick, 4-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Cheryl-Ann, 9-night trip
Verified Expedia guest review

8/10 Very good

Room was clean and comfortable except beds are very hard Breakfast included was very good Beach is beautiful
Nancy L, 4-night romance trip
Verified Expedia guest review