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Casa Kaoba Hotel & Suites

3.5 star property
Hotel with outdoor pool, near Xplor Theme Park
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Casa Kaoba Hotel & Suites

Presidential Suite | Private kitchen
View from room
Outdoor pool
Front of property - evening/night
Suite
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Airport transfer
  • Pet-friendly
  • 24/7 front desk
  • Pool
Main amenities
  • Daily housekeeping
  • Restaurants
  • Outdoor pool
  • Room service
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Garden
  • Snack bar/deli
  • Conference space
  • Meeting room
Feel at home
  • Children stay free
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Premium bedding
The price is AU$99
includes taxes & fees
27 Nov - 28 Nov

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room

Standard Room

Standard Room

Highlights

Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
Free bottled water
Cable channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Sofa bed - single
Premium bedding
Ceiling fan
Separate bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Standard Double Room, Balcony

Standard Double Room, Balcony

Standard Double Room, Balcony

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Premium bedding
Hairdryer
Private bathroom
Free bottled water
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Private kitchen

Presidential Suite

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
3 bedrooms
Ceiling fan
Premium bedding
3 bathrooms
  • Sleeps 10
  • 1 King Bed and 4 Queen Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Private plunge pool
Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Suite, Multiple Beds

Suite, Multiple Beds | Living room

Suite, Multiple Beds

Highlights

Air conditioning
Kitchenette
Fridge
Flat-screen TV
Separate bedroom
Ceiling fan
Premium bedding
Hairdryer
  • Sleeps 5
  • 2 Double Beds and 1 Large Single Sofa Bed

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9.0 out of 10, Wonderful, (808)
The price is AU$86
includes taxes & fees
28 Nov - 29 Nov
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About the area

Map
Carretera Federal Playa Tulum, Mza 329, Lote 9, Playa del Carmen, QROO, 77710

What's nearby

  • Xplor Theme Park - 4 min drive - 4.0 km
  • Ferry to Cozumel - 7 min drive - 5.6 km
  • Xcaret Eco Theme Park - 8 min drive - 4.7 km
  • Playa del Carmen Maritime Terminal - 8 min drive - 7.2 km
  • Playacar Golf Club - 10 min drive - 7.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 51 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 13.3 miles/21.4 km
  • Airport shuttle (surcharge)

Restaurants

  • ‪Festival Grand Buffet - ‬6 min drive
  • ‪Rosa Roja - ‬8 min drive
  • ‪El Gaucho Steakhouse - ‬7 min drive
  • ‪Cupcake Cafe - ‬6 min drive
  • ‪RIU Yucatan - ‬8 min drive

About this property

Casa Kaoba Hotel & Suites

At Casa Kaoba Hotel & Suites, you'll be within a 10-minute drive of Xplor Theme Park and Ferry to Cozumel. Guests can take a dip in the outdoor pool or grab a bite to eat at Ceiba Negra, which serves breakfast, lunch and dinner. Other highlights include a snack bar/deli, a terrace and a garden. Fellow travellers say great things about the helpful staff.

Languages

English, Spanish

At a glance

Hotel size

  • 39 rooms

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: 11:00 PM
  • Contactless check-in and check-out are available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (10 years old and younger) stay free when occupying the parent or guardian's room using existing bedding, but may not be eligible for free breakfast

Pets

  • Pets stay for free (dogs and cats only, 2 total)
  • Service animals welcome
  • Specific rooms only, restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 8:00 AM–noon
  • Restaurant
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • Meeting room
  • Conference space (2045 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Luggage storage

Facilities

  • Garden
  • Terrace
  • An outdoor pool
  • Banquet hall

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)

Sleep well

  • Premium bedding

Freshen up

  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Ceiba Negra – This restaurant serves breakfast, lunch and dinner.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge

Pets

  • Service animals exempt from fees
  • Pet deposit: MXN 1000 per stay

Policies

Only registered guests are allowed in the guestrooms.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards and cash.

Also known as

Casa Kaoba & Suites Del Carmen
Casa Kaoba Hotel & Suites Hotel
Casa Kaoba Hotel & Suites Playa del Carmen
Casa Kaoba Hotel & Suites Hotel Playa del Carmen

Frequently asked questions

Does Casa Kaoba Hotel & Suites offer free cancellation for a full refund?
Yes, Casa Kaoba Hotel & Suites does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Casa Kaoba Hotel & Suites?
Yes, there's an outdoor pool.
Are pets allowed at Casa Kaoba Hotel & Suites?
Yes, cats and dogs stay for free, with a limit of 2 total. A deposit of MXN 1000 per stay is required. Service animals are exempt from fees.
Is parking offered on site at Casa Kaoba Hotel & Suites?
Yes, there's free self parking.
Is an airport shuttle service offered by Casa Kaoba Hotel & Suites?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Casa Kaoba Hotel & Suites?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.
Is there an on-site casino at Casa Kaoba Hotel & Suites?
No, this hotel doesn't have a casino, but Riviera Gran Casino (8-min drive) is nearby.
What is there to do at Casa Kaoba Hotel & Suites and nearby?
Casa Kaoba Hotel & Suites has an outdoor pool and a garden.
Are there restaurants at or near Casa Kaoba Hotel & Suites?
Yes, there's an on-site restaurant, Ceiba Negra.

Casa Kaoba Hotel & Suites Reviews

Reviews

8.6

Excellent

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Good

Rude staff
I stayed for one night with my wife. I could not believe the rudeness of the staff. The front desk would not make eye contact with me. I felt treated as if I did not belong in their hotel. We also found a cockroach in the suite.
Benjamin, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Atsushi, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Property is nice. Staff is friendly. The food was ok, nothing special. In fact, the restaurant could be better and the service at restaurant was super slow and unorganized.
Daphne, 4-night family trip
Verified Expedia guest review

8/10 Very good

The property was great. Staff was friendly just didnt speak to much english which isnt bad we just dont speak spanish lol. The pool was always clean and fun for ours young kids. The onpy negative review i would comment on is the restaurant. The free breakfast wasnt good and they upcharged for minor things. It was bland and the service in the restaurant was non existent. But overall we loved the hotel
kyley marissa, 7-night family trip
Verified CheapTickets guest review

10/10 Exceptional

The check in was easy, fast Argelia was so nice and helpful. Breakfast was good. Love that they care for pets
Jose, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Perfect for a family of 5. Location to Xcaret Xplor was amazing only 8 mins away. Other scarred park weren’t far. Friendly staff love how quiet it was.
Albaro, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

Family one room
Got there early, so checkin in before the time, room was ready on time got to hangout around pool and restaurant while room was ready.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff and property were excellent. Food was not good. I didn't get sick or anything but was simply poorly prepared by unqualified staff.
Debra, 1-night trip
Verified Expedia guest review

6/10 Good

Nice place, nice location with poor maintenance.
Luis, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Me gustó mucho el servicio y los cuartos muy limpios
Milady, 5-night family trip
Verified Expedia guest review

8/10 Very good

The first night all that was available for dinner was hamburgers, pizza, and pasta and the food was not very good. The room was good, spacious, and clean.
LORENA, 1-night trip
Verified Expedia guest review

4/10 Fair

FAUSTINO, 2-night trip
Verified Hotels.com guest review

4/10 Fair

We checked in right on time but we waited for 2 hour to get in the rooms wasn't ready no very convenient and in our room it was a leak in one of the rooms they make us to moved to an other area not good
Maribel, 2-night family trip
Verified Expedia guest review

4/10 Fair

Each room we were given had a problem no breakfast buffet like advertised
Alicia, 4-night family trip
Verified Orbitz guest review

4/10 Fair

Luis, 7-night trip
Verified Expedia guest review

4/10 Fair

La transportacion es muy dificil, y mientras me hospede se fue la luz y el agua y cuando fui a preguntar no tenian un plan b.
Luzaida, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Location, big rooms, breakfast service exelent
Jose, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Very friendly staff and quite place
Murali, 2-night trip
Verified Expedia guest review

8/10 Very good

Great place to stay for a really good value!!!
Diego, 1-night trip
Verified Expedia guest review

10/10 Exceptional

The place is big spacious. A great, calm and minimalist atmosphere. The people were so kind, friendly and great service.
janeth, 4-night family trip
Verified Expedia guest review

8/10 Very good

The manager was excellent. He had great attitude and was service orientated. The rest of the staff was very accommodating as well!!!
daniel, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

It was good!
Maria Rojas, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good
Saul, 3-night trip
Verified Expedia guest review

8/10 Very good

Air condition was very slow and noisy. Bathroom did not have light. Drain was backing up and smelly in upper room master bathroom.
Bharat, 1-night family trip
Verified Expedia guest review

4/10 Fair

Sometimes you may see angry customer rate a hotel because they are angry. I must say, this hotel has a good value and good potential, but I get a room with a bad lock which makes my stay not pleasant. I'm not angry about my stay, but I do hope they can fix the room so they will get a better rating from future customer. I'm really satisfied with: 1. The property looks beautiful, great landscape. 2. The staff is friendly and really trying to help. 3. Great value. 4. Strong AC. 5. Free buffet breakfast. Unpleasant things: 1. The key in room 205 won't open until you tried really hard. It's a lottery, I will say if you try to unlock it 20 times you may get a lucky chance to open the door. The more urgent you want to open the door it will not open, it's a psychology thing, it's frustrated. We can't change room because full occupancy. It's horrible since the door auto-lock, you really don't have a peace of mind. Super in convenient and I never see this before. This feels sad especially you travel aboard (in which you worry about safety). 2. This hotel is by hwy 307, no other restaurant near by. Hotel restaurant has bland "Italian" food (over priced). 3. No uber. Call taxi cost MX350 to downtown. 4. Blanket and sheet really worn out. The steps in room is potential safety hazard. 5. No wine promised by Expedia member. The staff first say they don't have wine but can give us other drink. But then they never offer the drink to us. (less a problem, but sketchy) 6. No towel hanger.
TIAN, 2-night family trip
Verified Expedia guest review