Stratford Central Apartments (Peymans)

Quite a challenge as no instructions came up on hotels.com app, no reception, address incomplete and confusing with no signage and different name on business when we finally worked it out. Had to drive around and find a macdonalds to log into email and see if any further info. Lift not working so had to lug bags up obstructed stairs (numerous giant bags of laundry everywhere)apartment fantastic though! Lovely furnishings,all new, everything worked!

Hard to find - no signs and no reception and a complete lack of information or support prior to arriving meant wasting and hour stood outside on the phone to people (when they eventually answered) who then decided to tell me I needed to pay a safety deposit before they would provide any information! This would have been helpful to know before we arrived! Then getting into and through the apartment block was like a cryptic escape game. The apartment itself was nice and mostly clean although a few wrapper and half a biscuit found at the side of the settee. No tv remote which was ridiculous. The whole thing was just a complete ball ache and for the price I would expect better service.

The apartment itself was fine. However i felt it was difficult to access initially. I luckily met another couple who directed me to check my e-mails. Then the code on the door involved putting in extra codes other than the numbers given. We were stranded outside of it for about 10minutes on one occasion. I tried to phone the company but was just getting music on the other end of the phone. Luckily i figured it out myself but I had 3 small children with me. Similarly I had trouble with figuring out the gate code late at night and had to fish through an e-mail to figure out code needed. In the apartment there was one toilet roll which I thought was a bit mean and no cloth for wiping down surfaces in the kitchen. For 2 nights I wasn't going to buy one. However, there was plenty of shampoo, body wash etc. All in all, it was missing a human face or even voice at the end of the phone. It was a very good location though.

Difficult to book online small basic apartment tea and coffee very poor , still not received my deposit back 72 hours after departure

Fantastic location and free parking a real bonus. Great facilities although some irritants such as not much room to walk around beds!