Arrow on Spencer (HarbourView Apartment Hotel)

I was surprised that this Hotel had a 4 Star rating. A very tired, old Hotel. Shower recess had nowhere for soap or shampoo other than on the floor. No handle on the shower door. TV in a corner with a very uncomfortable couch in front of it.

Overall this hotel is good value for money and the room was clean and tidy. However, the shower temperature was very unpredictable. At best the water would be warm, and there were a number of instances where the shower was cold.

Very old hotel. Did not know that the room had no windows. Was sold as with “a view to Spencer Street”.

This was the second time we stayed here. The first time good. This time terrible. I rang and got a quote and said I’d ring back shortly. When I rang back, I was told that motel was booked out. So then I booked the same night online instead for $30 more than the quote. The room stunk of smoke and the blinds were damaged. Also the doona was very poor and no extra blankets in the room. Someone, possibly the previous guest had turned hot water off which we only discovered in the AM. We couldn’t stay till it heated up so rang reception to ask to be given another room just to shower which they obliged. We were taken to the room next door which had not been cleaned. The reception staff seemed baffled when I said it wasn’t ok that the bathroom wasn’t clean. I tried to call from 7.30 PM till 10.30 PM two nights prior to organise car accommodation and couldn’t get anyone to answer phone when it was supposed to be a 24 hour reception.

We were given a free up-grade which was much appreciated. We have been regular visitors to this hotel for many years. All the basic amenities and a great location.