4/10 Fair
28 Sept 2023
A very disappointed stay.
The check in was troublesome. They can’t find my reservation even I showed the confirmation letter. Later, they said they found it. But the room rate was 3 times the price I booked. Without telling me, they put a hold on my credit card for 3 times of the price. Because we are staying few nights there, it made my credit card run out of limit. So, I can’t use the credit card for many days. There are many other things wrong with this hotel. 2 of the 3 lifts are not working for many days. Service in the cafe was extremely slow. Restaurant was closed during the day time. Coffee machine and phone were not working in the room. House keeping was not responding to the call. This list can go on and on.
Verified traveller
3-night family trip
Verified Hotels.com guest review