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Arrow on Swanston

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Outdoor pool
Outdoor pool
4 Bedrooms Apartment | Terrace/patio
Premium Penthouse Apartment | Balcony

Overview of Arrow on Swanston

Arrow on Swanston

3.5 star property
3.5-star aparthotel with outdoor pool, near Lygon Street

7.2/10 Good

1,546 verified guest reviews

Popular amenities

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Kitchenette
  • Non-smoking
The price is AU$119
Price available on 26/2/2023
488 Swanston Street, Carlton, VIC, 3053

Room options

About this area

What's nearby

  • In Carlton
  • Crown Casino and Entertainment Complex - 33 min walk
  • Queen Victoria Market - 1 min drive
  • Melbourne Central - 1 min drive
  • University of Melbourne - 1 min drive
  • Collins Street - 6 min drive
  • Rod Laver Arena - 3 min drive
  • Melbourne Cricket Ground - 9 min drive
  • Melbourne Convention and Exhibition Centre - 12 min drive
  • Marvel Stadium - 9 min drive
  • Aami Park - 6 min drive

Getting around

  • Melbourne, VIC (MEB-Essendon) - 22 min drive
  • Melbourne Airport (MEL) - 26 min drive
  • Melbourne, VIC (AVV-Avalon) - 41 min drive
  • Showgrounds Station - 6 min drive
  • Flinders Street Station - 18 min walk
  • Spencer Street Station - 25 min walk
  • Melbourne Central Station - 7 min walk
  • Flagstaff Station - 14 min walk
  • Parliament Station - 16 min walk


  • Humble Rays - 3 min walk
  • Kaprica - 4 min walk
  • Druids House - 5 min walk
  • Toto's Pizza - 5 min walk
  • Carlton Curry House - 5 min walk

About this property

Arrow on Swanston

Arrow on Swanston puts you a short five-minute drive from Crown Casino and Entertainment Complex. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Crema, which serves local cuisine and is open for breakfast and lunch. A fitness centre and a sauna are offered, and apartments have conveniences such as fridges and microwaves. The overall value and WiFi get great marks from fellow travellers. The property is only a short walk to public transportation: Melbourne Central Station is 7 minutes and Flagstaff Station is 14 minutes.


Chinese (Mandarin), English, Hindi, Indonesian, Spanish, Thai

Cleaning and safety practices

Enhanced cleanliness measures

Property is professionally cleaned
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of CovidClean (Safehotels - global expert) and COVID-19 Guidelines (CDC)

Social distancing

Contactless check-out
Social distancing measures in place
This information is provided by our partners.

At a glance


  • Check-in time from 2:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is 10:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding


  • Pets not allowed
  • Service animals welcome

Property amenities


  • Outdoor pool
  • Sauna


  • Free WiFi

Parking and transport

  • Self parking on site (AUD 25 per night; includes in/out privileges)
  • Height restrictions apply for on-site parking

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed
  • High chair
  • Travel cot

Restaurants on site

  • Cafe Crema


  • Fridge
  • Stovetop
  • Microwave
  • Dishwasher
  • Electric kettle
  • Cookware/dishes/utensils
  • Coffee/tea maker


  • 1 restaurant and 1 coffee shop/cafe
  • Snack bar/deli
  • Coffee/tea in a common area


  • Bed sheets provided


  • Shower
  • Rainfall shower head
  • Towels provided
  • Hairdryer
  • Free toiletries

Living spaces

  • Sitting area


  • 40-inch LCD TV with digital service

Outdoor areas

  • Terrace


  • Dry cleaning/laundry service
  • Laundry facilities
  • Near a laundromat

Work spaces

  • 4 meeting rooms
  • Business centre
  • Laptop workspace
  • Conference centre (9688 square feet of space)


  • Air conditioning


  • Service animals only (pets not allowed)


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (selected rooms)
  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible (with limits)
  • Wheelchair-accessible registration desk
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Multilingual staff
  • Luggage storage
  • Blackout curtains
  • Iron/ironing board (on request)
  • Corner/local shop
  • 24-hour front desk
  • ATM/banking services

Location highlights

  • Near a metro station
  • Near a train station
  • In the business district
  • In the shopping district
  • In the city centre
  • In the entertainment district
  • Near a health or beauty spa
  • Near a hospital

Things to do

  • Fitness centre
  • Rock climbing nearby
  • Theme parks nearby
  • Hiking/biking trails nearby
  • Bike rentals nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector


  • 200 rooms
  • 9 floors
  • 1 building
  • Built in 2003

Special features


Cafe Crema – This café specialises in local cuisine and serves breakfast, lunch and light fare.

Fees & policies

Refundable deposits

  • Breakage deposit: AUD 100.00 per stay

Optional extras

  • Credit card charges are subject to an extra charge of 3.8 per cent


  • Self-parking costs AUD 25 per night with in/out privileges
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the fitness facility

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is professionally cleaned; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place.

Contactless check-out is available.

This property affirms that it adheres to the cleaning and disinfection practices of CovidClean (Safehotels - global expert) and COVID-19 Guidelines (CDC).


This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
<p>Only registered guests are allowed in the guestrooms.</p> <p>On-site parties or group events are strictly prohibited.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Arrow Swanston Apartment Carlton
Arrow Swanston Carlton
Arrow Swanston Aparthotel Carlton
Arrow Swanston
Arrow Swanston Aparthotel
Arrow on Swanston Carlton
Arrow on Swanston Aparthotel
Arrow on Swanston Aparthotel Carlton

Frequently asked questions

Does Arrow on Swanston offer free cancellation for a full refund?
Yes, Arrow on Swanston does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Arrow on Swanston?
As of 2 Feb 2023, prices found for a 1-night stay for 2 adults at Arrow on Swanston on 19 Feb 2023 start from AU$119, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Arrow on Swanston?
This property confirms that disinfectant is used to clean the property and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Arrow on Swanston?
Yes, there's an outdoor pool.
Are pets allowed at Arrow on Swanston?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Arrow on Swanston?
Yes. Self-parking costs AUD 25 per night.
What are the check-in and check-out times at Arrow on Swanston?
You can check in from 2:00 PM - anytime. Check-out time is 10:00 AM. Contactless check-out is available.
What is there to do at Arrow on Swanston and nearby?
Have fun with nearby activities such as cycling, hiking and rock climbing. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include a sauna and a fitness centre.
Are there restaurants at or near Arrow on Swanston?
Yes, Cafe Crema offers local cuisine. Nearby restaurants include Humble Rays (3-min walk), Kaprica (4-min walk) and Druids House (5-min walk).
Does Arrow on Swanston have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, a fridge and a dishwasher.
What's the area around Arrow on Swanston like?
Arrow on Swanston is in Carlton, a short 7-minute walk from Melbourne Central Station and 6 minutes' walk from Melbourne Central.







Staff & service




Property conditions & facilities


2/10 Poor

The rooms were dirty and smelt the bathroom was mouldy and disgusting. The photos on the site are not the same as the room we had and we were charged $100 for a bond on the room which was not mentioned in the add or at booking. The house keeping came in whilst we were still asleep. Will not be staying there again. Definitely not the 4 star rating it says not even a 0 star rating
1-night family trip
Verified guest review

8/10 Very good

Nanthawan, 1-night trip
Verified guest review

2/10 Poor

David, 1-night trip
Verified guest review

4/10 Fair

Ze-Chuen, 1-night trip
Verified guest review

4/10 Fair

Initially a 2 hour delay in checking in. Turned away twice because room not ready! Room standard was very poor - had to ask for bedside tables, lamps and glasses! Had to clean all light switches and power points. Room was incredibly small for a deluxe one bedroom. Our suitcases had to be kept in lounge area. I had to ask twice if we were given the correct room. Bed was certainly not a queen bed as stated; I am average height but my legs stuck out the bottom of the bed. Couch, shower required a good clean. Many broken features and quickly patched up repair jobs within the room. No benefit for being a gold member. We certainly did not feel comfortable and avoided staying in the room for any length of time apart from sleeping. We will not be staying at this location ever again.
GRAEME, 3-night trip
Verified guest review

6/10 Good

1-night family trip
Verified guest review

6/10 Good

Like a rabbit warren
Helen, 1-night trip
Verified guest review

6/10 Good

The beds are not comfortable, sunken mattresses. I booked a two twin plus one Queen sized bed but was allocated a twin plus queen room instead, and I paid much more for the former. Not a good experience.
Grace, 3-night family trip
Verified guest review

8/10 Very good

Graham, 2-night trip
Verified guest review

10/10 Exceptional

Comfortable and central and cheap
Very clean, old building, high rise surrounding, hum of traffic and machines in background. If close window a lot quieter. Good size fridge, bed fabulous...adequate kitchen. Ate out. I asked for studio apartment further from main street...8th floor ....Pleased with position and all!!
Rose, 3-night trip
Verified guest review