Novotel Melbourne on Collins

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Indoor pool
Pool
Pool
Deluxe Room, 1 King Bed | Room

Overview of Novotel Melbourne on Collins

UNESCO Sustainable Travel Pledge

Novotel Melbourne on Collins

4.5 star property
Luxury hotel with 1 indoor pools, connected to a shopping center, near Crown Casino and Entertainment Complex

8.4/10 Very good

999 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is AU$249
Price available on 3/10/2022
Map
270 Collins Street, Melbourne, VIC, 3000
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness center
  • 24-hour room service
  • Coffee shop/cafe
  • In-room childcare
  • 24-hour business center
  • Conference center
  • 5 meeting rooms
  • UNESCO Sustainable Property
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • In Melbourne Central Business District
  • Crown Casino and Entertainment Complex - 17 min walk
  • Collins Street - 1 min drive
  • Melbourne Central - 7 min drive
  • Rod Laver Arena - 5 min drive
  • Melbourne Cricket Ground - 8 min drive
  • University of Melbourne - 9 min drive
  • Queen Victoria Market - 9 min drive
  • Melbourne Convention and Exhibition Centre - 11 min drive
  • Marvel Stadium - 11 min drive
  • Monash University - 26 min drive

Getting around

  • Melbourne Airport (MEL) - 20 min drive
  • Melbourne, VIC (MEB-Essendon) - 26 min drive
  • Avalon Airport (AVV) - 42 min drive
  • Flinders Street Station - 6 min walk
  • Showgrounds Station - 9 min drive
  • Southern Cross Station - 15 min walk
  • Melbourne Central Station - 10 min walk
  • Parliament Station - 13 min walk
  • Flagstaff Station - 15 min walk

About this property

Novotel Melbourne on Collins

4.5-star luxury hotel in the heart of Melbourne Central Business District
Close to Crown Casino and Entertainment Complex, Novotel Melbourne on Collins provides a grocery/convenience store, a shopping mall on site, and a coffee shop/cafe. The onsite local cuisine restaurant, Lane Restaurant, features brunch and happy hour. In addition to dry cleaning/laundry services and car rentals on site, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), a ballroom, and ATM/banking services
  • A front desk safe, concierge services, and a 24-hour front desk
  • A gift shop, multilingual staff, and smoke-free premises
  • Guest reviews give top marks for the dining options and location
Room features
All 380 rooms offer comforts such as 24-hour room service and pillow menus, as well as perks like laptop-friendly workspaces and air conditioning. Guest reviews highly rate the comfortable rooms at the property.
Extra conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with free toiletries and hair dryers
  • 32-inch LCD TVs with satellite channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 380 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 2:00 PM - anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (15 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas (5-device limit)
  • Free WiFi in rooms (speed: 500+ Mbps (good for 6+ people or 10+ devices); 5-device limit)

Parking

  • Offsite parking within 2953 ft (AUD 30 per day)

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free
  • Childcare in room (surcharge)
  • Grocery/convenience store
  • Children's menu

What to do

  • Shopping
  • Bicycle rentals nearby

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7016 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car rental
  • Dry cleaning/laundry services
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 1992
  • ATM/banking
  • Safe-deposit box at front desk
  • Fitness center
  • An indoor pool
  • Shopping mall on site

Accessibility

  • Wheelchair accessible
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant

Languages

  • Afrikaans
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Japanese
  • Korean
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Free crib/infant bed
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 500+ Mbps (good for 6+ people or 10+ devices) and 5-device limit)
  • Phone
  • Desk chair

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Local maps

Special features

Dining

Lane Restaurant - This restaurant specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar - This café serves breakfast, brunch, and lunch. Guests can enjoy drinks at the bar. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: AUD 100 per night

Optional extras

  • Breakfast costs between AUD 35 and AUD 35 for adults, and AUD 0 and AUD 35 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.3 percent

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from July 31 to September 30:
  • Bar/Lounge
  • Dining venue

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AUD 80 per day

Parking

  • Parking is available nearby and costs AUD 30 per day (2953 ft away)

Pool, spa, & gym (if applicable)

  • Pool access available from 6 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Frequently asked questions

Does Novotel Melbourne on Collins offer free cancellation for a full refund?
Yes, Novotel Melbourne on Collins does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel Melbourne on Collins?
As of 25 Sept 2022, prices found for a 1-night stay for 2 adults at Novotel Melbourne on Collins on 3 Oct 2022 start from AU$249, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel Melbourne on Collins?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Novotel Melbourne on Collins?
Yes, there's an indoor pool. Guests have pool access from 6 AM to 10 PM.
Are pets allowed at Novotel Melbourne on Collins?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at Novotel Melbourne on Collins?
You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at Novotel Melbourne on Collins?
No, this hotel doesn't have a casino, but Crown Casino and Entertainment Complex (17-min walk) is nearby.
What is there to do at Novotel Melbourne on Collins and nearby?
Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a fitness center.
Are there restaurants at or near Novotel Melbourne on Collins?
Yes, Lane Restaurant offers local cuisine.
What's the area around Novotel Melbourne on Collins like?
Novotel Melbourne on Collins is in Melbourne Central Business District, a short 6-minute walk from Flinders Street Station and 17 minutes' walk from Crown Casino and Entertainment Complex. Travelers love the hotel's prime location.

Overall score and ratings

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Exceptional

Patrick, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel, perfect location!
Stayed here for 2 nights in August. Very friendly staff and spacious room. Amazing location in the CBD. The shower was very temperamental in going hot and cold and was a fixed shower rose, so couldn’t change the height of it at all. That was the only negative I have of the hotel. Other then that, very happy customers.
2-night trip
Verified Hotels.com guest review

4/10 Fair

kim, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sunil, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great central location
Great central location making it easy for walking to our destitnations that we needed to get to, Crown and MCG. Staff were welcoming and helpful, the bed was very comfortable and everything nice and clean. The only thing was on Saturday night the bar closed at 11:00pm and as we had just got back from the MCG it only gave us 15 min to have a drink and there were lots of other guests in the same boat.
Philip, 2-night trip
Verified Hotels.com guest review

6/10 Good

Average at best.
Feels very dated and warn. Nothing special worth noting.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night family trip
Verified Hotels.com guest review

4/10 Fair

Not good.
Firstly I would like to say we have stayed here many times but this will be the last . I requested a city view junior king suite and our view was of the inside of a shopping mall couldn’t even see the sky . The air con was not working and the layout of the room was with the bathroom behind the wall where the bed head is . I requested to change rooms and this was fine as the person at the desk was quite accomodating. We then had a view of the city but also a massive construction site . The air con was again terrible , you couldn’t adjust the temp , it was either cold or blasting hot air so neither my partner or myself got much sleep . The construction site was super loud at 7 or 8am . The only positive for this hotel is the location . I did advise the staff on leaving of the issues and they said the room we were moved to was known to have issues !! Thanks as no’s Novotel !
Lisa, 6-night trip
Verified Hotels.com guest review

6/10 Good

Christina, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was great, amazing location and very clean and lovely staff
Millicent, 2-night trip
Verified Wotif guest review