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Pan Pacific Melbourne

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Exterior
Premium bedding, minibar, in-room safe, desk
Yarra Suite (Club Access) | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk
Yarra Suite (Club Access) | Premium bedding, minibar, in-room safe, desk

Overview of Pan Pacific Melbourne

Pan Pacific Melbourne

5.0 star property
Luxury hotel with restaurant, connected to the convention centre, near Melbourne Convention and Exhibition Centre

9.2/10 Superb

1,060 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Lounge area
The price is AU$284
Price available on 6/2/2023
Map
2 Convention Centre Place, South Wharf, VIC, 3006

Room options

About this area

What's nearby

  • In South Wharf
  • Crown Casino and Entertainment Complex - 8 min walk
  • Melbourne Convention and Exhibition Centre - 1 min drive
  • Marvel Stadium - 5 min drive
  • Collins Street - 6 min drive
  • Aami Park - 8 min drive
  • Queen Victoria Market - 10 min drive
  • Melbourne Central - 12 min drive
  • Rod Laver Arena - 11 min drive
  • University of Melbourne - 13 min drive
  • St Kilda Beach - 16 min drive

Getting around

  • Melbourne, VIC (MEB-Essendon) - 21 min drive
  • Melbourne Airport (MEL) - 25 min drive
  • Melbourne, VIC (AVV-Avalon) - 45 min drive
  • Spotswood Station - 8 min drive
  • Spencer Street Station - 16 min walk
  • Flinders Street Station - 23 min walk
  • Flagstaff Station - 26 min walk

Restaurants

  • Plus 5 - 3 min walk
  • Bangpop - 3 min walk
  • Akachochin - 3 min walk
  • Pud Thai Vs Pho - 5 min walk
  • Hooks at the Yarra - 5 min walk

About this property

Pan Pacific Melbourne

Pan Pacific Melbourne offers a great location, putting you within a short 10-minute walk of Crown Casino and Entertainment Complex. Guests can visit the 24-hour fitness centre for a workout or grab a bite to eat at Dock 37 Bar and Kitchen, which serves breakfast and dinner. Other highlights at this luxurious hotel include a bar/lounge, a snack bar/deli and a terrace. Fellow travellers say great things about the comfortable beds and comfortable guest rooms.

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 396 rooms
  • Arranged over 15 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 3:00 AM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Secured covered on-site self-parking (AUD 24 per day)
  • Secured covered on-site valet parking (AUD 59 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Babysitting (surcharge)
  • Local/corner shop
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • 24-hour business centre
  • 8 meeting rooms
  • Computer station
  • Conference space (4844 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 1 building/tower
  • Built in 2009
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness centre
  • Shopping centre on site

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Step-free path to entrance

Languages

  • Arabic
  • Chinese (Mandarin)
  • Dutch
  • English
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Japanese
  • Korean
  • Polish
  • Portuguese
  • Russian
  • Spanish
  • Turkish
  • Vietnamese

Room amenities

Be entertained

  • 55-inch LCD TV
  • Premium digital channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout curtains
  • Turndown service
  • Alarm clock
  • Premium bedding

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Separate bath and shower
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Phone

Food and drink

  • Mini fridge
  • High chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • LED light bulbs
  • Recycling

Special features

Dining

Dock 37 Bar and Kitchen – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Cafe Orr – This café serves breakfast, brunch and lunch. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Dock 37 Bar and Kitchen – This bar only serves light fare. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AUD 44 for adults and AUD 19.50 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge of 3 per cent

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AUD 65.0 per night

Parking

  • Covered self-parking costs AUD 24 per day
  • Covered valet parking costs AUD 59 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Only registered guests are allowed in the guestrooms.</p> <p>This property uses eco-friendly cleaning products. </p> <p>Guests can rest easy knowing that there's a carbon monoxide detector and a smoke detector on site.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards and cash.</p> <p>This property reserves the right to pre-authorise the guest's credit card prior to arrival. </p>

Also known as

Hilton Hotel South Wharf Melbourne
Pan Pacific Melbourne Hotel
Hilton South Wharf Melbourne
South Wharf Melbourne Hilton
Hilton Melbourne South Wharf Hotel Melbourne
Pan Pacific Melbourne Hotel
Pan Pacific Melbourne South Wharf
Pan Pacific Melbourne Hotel South Wharf

Frequently asked questions

Does Pan Pacific Melbourne offer free cancellation for a full refund?
Yes, Pan Pacific Melbourne does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Pan Pacific Melbourne?
As of 2 Feb 2023, prices found for a 1-night stay for 2 adults at Pan Pacific Melbourne on 6 Feb 2023 start from AU$284, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Pan Pacific Melbourne?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Pan Pacific Melbourne?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Pan Pacific Melbourne?
Yes. Self-parking costs AUD 24 per day. Valet parking costs AUD 59 per night.
What are the check-in and check-out times at Pan Pacific Melbourne?
You can check in from 3:00 PM - 3:00 AM. There's a charge for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at Pan Pacific Melbourne?
No, this hotel doesn't have a casino, but Crown Casino and Entertainment Complex (8-min walk) is nearby.
What is there to do at Pan Pacific Melbourne and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near Pan Pacific Melbourne?
Yes, there's an on-site restaurant, Dock 37 Bar and Kitchen. Nearby restaurants include Pud Thai Vs Pho (5-min walk), Hooks at the Yarra (5-min walk) and The Boatbuilders Yard (6-min walk).
Does Pan Pacific Melbourne have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Pan Pacific Melbourne like?
Pan Pacific Melbourne is in South Wharf, a short 8-minute walk from Crown Casino and Entertainment Complex and 10 minutes' walk from Collins Street. Travellers say that this hotel is in a good location.

Reviews

9.2

Superb

9.2/10

Cleanliness

9.2/10

Staff & service

9.1/10

Amenities

9.2/10

Property conditions & facilities

8.9/10

Eco-friendliness

Reviews

10/10 Exceptional

Wonder Place
Excellent stay and delicious buffet breakfast. The mattress was one of the best I’ve slept on in a hotel. Perfect location.
Jacinta, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

TIEN YUEH, 2-night trip
Verified Hotels.com guest review

6/10 Good

Just Ok
Seemed expensive for what we received. Even though we had two bedrooms and a living room and was pricey we didn't get a free breakfast and such because Pan Pacific didn't define it as a suite but an apartment. When do you rent an apartment from a hotel? So that was disappointing.
Rodney, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Heather, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Good but can be further improved
Perfect location and nice facility. Service can be further improved as the sanitizers bars in the lobby were both empty for more than 2 days even after I reported to the reception.
4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Melbourne on business
Arrived early evening. Check in was quick. Complimentary water was supplied when asked. The bed and pillows were amazing. Like sleeping on a cloud. Breakfast was fabulous too.
Leanne, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Steven, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great location
Great service and friendly staff, we always stay at the Pan Pacific Melbourne when we come to the city .
Shelley, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing. Favourite hotel!
Have stayed here before. Fabulous location. Amazing comfort, beds are the best. Easy to park, and shops close by! Close to Crown. Easy access from freeway. We will definitely be back!
Prue, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Adam, 1-night trip
Verified Hotels.com guest review