Paradisus Playa del Carmen – Riviera Maya - All Inclusive, a luxurious haven near Quinta Alegría Shopping Mall, offers an array of delights like 5 outdoor pools and shopping on site. Unwind with a body scrub or facial at Yhi Spa or bask in the sun by the beach bar while your little ones enjoy the playground; previous guests rave about this property's beautiful beach locale and helpful staff.
VIP Access
Reviews
8.68.6 out of 10
Excellent
Popular amenities
Bar
Non-smoking
Free parking
Main amenities (12)
Daily housekeeping
On the beach
13 restaurants and 16 bars/lounges
Full-service spa
5 outdoor pools
Free water park
Free children's club
Health club
Sauna
Beach umbrellas
Beach towels
Children's pool
Feel at home (6)
Children's pool
Children's club (free)
Playground on-site
Television
Daily housekeeping
Laundry facilities
The current price is AU$808
AU$808
includes taxes & fees
28 July - 29 July
Room options
Available filters for rooms
Showing 11 of 11 rooms
View all photos for Family Concierge Junior Suite SwimUp
Family Concierge Junior Suite SwimUp
8.08.0 out of 10
Very good
1 review
(1 review)
Highlights
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
Separate bedroom
58 sq m
Sleeps 3
2 Double Beds OR 1 King Bed
View all photos for Family Concierge Suite SwimUp
Family Concierge Suite SwimUp
Highlights
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Down duvet
78 sq m
Sleeps 5
2 Double Beds
View all photos for Master Suite Nature View
Master Suite Nature View
Highlights
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Down duvet
106 sq m
Sleeps 4
1 King Bed
View all photos for Family Concierge Master Suite SwimUp
Family Concierge Master Suite SwimUp
7.47.4 out of 10
Good
3 reviews
(3 reviews)
Highlights
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Down duvet
106 sq m
Sleeps 4
1 King Bed
View all photos for Junior Suite (Nature View)
Junior Suite (Nature View)
9.69.6 out of 10
Exceptional
37 reviews
(37 reviews)
Highlights
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Rainfall showerhead
Designer toiletries
63 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Family Concierge Suite Nature View
Family Concierge Suite Nature View
9.09.0 out of 10
Wonderful
7 reviews
(7 reviews)
Highlights
Separate dining area
Private rooftop hot tub
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Dining table
Flat-screen TV
Down duvet
78 sq m
Sleeps 5
2 Double Beds
View all photos for Roulette Room Playa del Carmen or La Perla
Roulette Room Playa del Carmen or La Perla
9.29.2 out of 10
Wonderful
25 reviews
(25 reviews)
Highlights
Air conditioning
Flat-screen TV
Down duvet
Premium bedding
Blackout curtains
Separate bedroom
Rainfall showerhead
Designer toiletries
58 sq m
Sleeps 3
1 King Bed OR 2 Double Beds
View all photos for Family Concierge Junior Suite Nature View
Family Concierge Junior Suite Nature View
Highlights
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Down duvet
Separate bedroom
Sofa bed - single
Blackout curtains
58 sq m
Sleeps 4
2 Double Beds OR 1 King Bed
View all photos for Two Bedroom Master Suite
Two Bedroom Master Suite
10.010.0 out of 10
Exceptional
3 reviews
(3 reviews)
Highlights
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Flat-screen TV
Down duvet
Blackout curtains
Premium bedding
2 bedrooms
184 sq m
Sleeps 10
1 Double Bed and 1 King Bed
View all photos for Family Concierge Master Suite Nature View
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
What's nearby
Punta Esmeralda Beach - 11 min walk - 1.0 km
Mamitas Beach - 3 min drive - 1.8 km
Quinta Avenida - 3 min drive - 2.2 km
Playa del Carmen Main Beach - 4 min drive - 2.2 km
Quinta Alegría Shopping Mall - 4 min drive - 2.9 km
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 44 min drive
Tulum Intl. Airport (TQO) - 100 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km
Restaurants
Naos - 1 min drive
Illy Cafe - 3 min walk
Hadar - 1 min drive
Crisol - 4 min drive
Capella - 3 min walk
About this property
Paradisus Playa del Carmen – Riviera Maya - All Inclusive
At Paradisus Playa del Carmen – Riviera Maya - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or sip a drink at the beach bar, plus you'll be within a 10-minute drive of Playa del Carmen Main Beach. With the 5 outdoor pools and free water park, there's fun for everyone, and guests in the mood for pampering can visit the spa to indulge in body wraps and manicures and pedicures. Dining choices include 13 restaurants, and the 16 bars/lounges are great places to grab a cold drink. This luxurious property also features a free kid's club, a health club and a hot tub. Fellow travellers say great things about the pool and helpful staff.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Buffet and à la carte meals, snacks and beverages included
24-hour room service
Lessons/classes/games
Bartending
Cooking
Dancing
Entertainment
On-site entertainment and activities
On-site live performances
Languages
English, Spanish
At a glance
DONE
Hotel size
488 rooms
Arranged over 3 floors
DONE
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Early check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
DONE
Special check-in instructions
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
DONE
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
DONE
Children
Free children's club
DONE
Pets
Pets not allowed
Service animals welcome
WIFI
Internet
Free WiFi in public areas
Free WiFi in rooms
LOCAL_PARKING
Parking
Free on-site self-parking
DONE
Other information
Smoke-free property
Property amenities
Food and drink
13 restaurants
16 bars/lounges
Beach bar
Swim-up bar
Coffee shop
Coffee/tea in a common area
Room service (limited hours)
Snack bar/deli
Travelling with children
Free children's club
Free water park access
Children's pool
Playground
Children's games
Toys
What to do
On the beach
Fitness classes
Pilates classes
Yoga classes
Shopping
Ecotours nearby
Windsurfing nearby
Working away
Business centre
Meeting rooms
Conference centre (25005 square feet of space)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Facilities
8 buildings/towers
Built in 2011
ATM/banking
Television in common areas
Health club
5 outdoor pools
Free water park
Arcade/games room
Full-service spa
Hot tub
Sauna
Water slide
Banquet hall
Reception hall
Dock
Outdoor entertainment area
Outdoor furniture
Traditional architecture
Accessibility
Lift
Room amenities
Be entertained
DVD player
50-inch flat-screen TV
Cable TV channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Slippers
Iron/ironing board
Sleep well
Down duvet
Blackout curtains
Turndown service
Premium bedding
Freshen up
Bath or shower
Rainfall shower heads
Designer toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
In-room safe
Access via exterior corridors
Special features
Spa
Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open daily.
Dining
Sal Steak Cave – On-site fine-dining restaurant.
Capella – On-site family restaurant. Open daily.
Kanna Beach Club – On-site bar. Open daily.
The Lunch Box – On-site restaurant. Open daily.
Tori – On-site restaurant. Open daily.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Resort fee: MXN 51 per accommodation, per night
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late checkout can be arranged for an extra charge (subject to availability)
Pool, spa, & gym (if applicable)
Children under 12 years old are not allowed in the swimming pool, health club or hot tub without adult supervision
Policies
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates).
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Frequently asked questions
Does Paradisus Playa del Carmen – Riviera Maya - All Inclusive offer free cancellation for a full refund?
Yes, Paradisus Playa del Carmen – Riviera Maya - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
Yes, there are 5 outdoor pools and a children's pool.
Are pets allowed at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
Check-in start time: 3 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (6-min drive) is nearby.
What is there to do at Paradisus Playa del Carmen – Riviera Maya - All Inclusive and nearby?
Have fun with nearby activities such as windsurfing and swimming. Additional recreation on-site includes fitness classes, Pilates and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 5 outdoor swimming pools. Paradisus Playa del Carmen – Riviera Maya - All Inclusive also has 16 bars, a water slide and a sauna, as well as a health club and an arcade.
Are there restaurants at or near Paradisus Playa del Carmen – Riviera Maya - All Inclusive?
Yes, there are 13 on-site restaurants.
What's the area around Paradisus Playa del Carmen – Riviera Maya - All Inclusive like?
Paradisus Playa del Carmen – Riviera Maya - All Inclusive is a short 12-minute walk from Punta Esmeralda Beach and 19 minutes' walk from Playa 88.
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Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
9.0/10
Eco-friendliness
Popular mentions
Food
Service staff
Room
Restaurant
Children
Beach
Family friendly
Buffets
Recreation
Water park
What guests liked
The property offers great pools with various depths, a water park, and kids' club, providing a fun and engaging experience for families. (34 reviews)
The all-inclusive experience offered a wide range of high-quality food options, excellent service, and plenty of activities for all ages. (14 reviews)
The spa was great, with excellent staff and treatments, including aromatherapy. (8 reviews)
From real guest reviews summarized by AI.
Reviews
10/10 Exceptional
12 Apr 2025
Great family resort !!!
Yana
Yana, 4-night trip
10/10 Exceptional
20 Mar 2025
Beautiful throughout, great food, big rooms, good pool options for kids
Kristel Marie
Kristel Marie, 8-night trip
10/10 Exceptional
28 Mar 2025
Nice property, beautiful design and friendly staff.
Bryanna
Bryanna, 6-night trip
8/10 Very good
24 Apr 2025
Grandkids enjoyed the pool.
Restaurant Food was disappointing.
Spa was great!
Barbara
Barbara, 7-night trip
10/10 Exceptional
8 Mar 2025
Beautiful property and amazing service and good. Was absolutely a 5 star experience.
Nadia
Nadia, 2-night trip
10/10 Exceptional
29 Dec 2024
Excellent hotel and staff and facilities
Ziad
Ziad, 2-night trip
10/10 Exceptional
27 Feb 2025
Service, food and amenities were excellent. Our flight was delayed by one day and their guest service was very accommodative and were able to extend our stay without any extra charge or hassle.
Anuj
Anuj, 4-night trip
10/10 Exceptional
9 Mar 2025
Excellent property. Beach right at the doorstep. Great food options for breakfast, lunch and dinner.
Leonid
Leonid, 8-night trip
10/10 Exceptional
16 Mar 2025
It was awesome!
Craig
Craig, 7-night trip
10/10 Exceptional
10 Jan 2025
Wonderful place
Vasile
Vasile, 2-night trip
10/10 Exceptional
17 Nov 2024
It was a great stay
Chad
Chad, 5-night trip
8/10 Very good
18 Nov 2024
Great resort and dining options.
Shantunu
Shantunu, 4-night trip
10/10 Exceptional
26 Feb 2025
Absolutely amazing , very clean and so many options for food and things to do, was there for a wedding and it couldn’t have been more beautiful. If you’re thinking of a place to stay in Mexico this is a must.
Samantha
Samantha, 2-night trip
10/10 Exceptional
22 Feb 2025
an all inclusive resort that is great for families with small children. there is a water park and lots of activities to keep kids happy and the almost 24 hour buffet is very convenient. beautiful spacious rooms, excellent staff and service. will definitely visit again
Vinoo
Vinoo, 2-night trip
10/10 Exceptional
25 Oct 2024
Great stay
Karolis
Karolis, 6-night trip
10/10 Exceptional
29 Dec 2024
The beach is super nice and the restaurants are all good. Highly recommend this place
Eric
Eric, 6-night trip
10/10 Exceptional
8 Apr 2025
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great
Kevin Nicolas
Kevin Nicolas, 9-night trip
10/10 Exceptional
27 Jan 2025
Whether you’re looking for a romantic getaway or a family vacation, this beach resort is a fantastic choice. Highly recommend!
Maricarmen
Maricarmen, 2-night trip
10/10 Exceptional
12 Apr 2025
happy place, replace cushion billiard table
Elmer
Elmer, 4-night trip
10/10 Exceptional
14 Oct 2024
Really recommended this hotel really loved it.
Arely
Arely, 6-night trip
10/10 Exceptional
27 Feb 2025
Fantastic family getaway
Paradisus was fantastic for our family ranging from ages 5-93. Food was plentiful and fresh. Great activities and shows for kids! The staff were very attentive and accommodating. Luis from Guest Services was so so helpful as well.
Hilary
Hilary, 5-night trip
10/10 Exceptional
8 Sept 2024
Great resort
Feliks
Feliks, 7-night trip
10/10 Exceptional
16 Apr 2025
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club.
We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced.
However, these were minor issues and our stay was excellent overall.
Rafal
Rafal, 7-night trip
10/10 Exceptional
19 Aug 2024
Beautiful hotel, friendly people and good restaurants.
Efrain
Efrain, 7-night trip
10/10 Exceptional
28 Jan 2025
This is one of my new favourite places to go in the main Riviera area. I have travelled extensively to this part of Mexico and this hotel hits it all, but is larger if you have an aversion to walking.