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Turtle Beach Resort

4.0 star property
Family-friendly hotel with 4 outdoor pools, near Putt Putt Golf Mermaid Beach

Choose dates to view prices

Turtle Beach Resort sits near Pacific Fair Shopping Centre, offering a complete family getaway. Kids love the children's pool with waterslide while adults appreciate the sauna and steam room. Everyone enjoys the on-site mini golf course.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Free Wi-Fi
  • Air-conditioning

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants
  • 4 outdoor pools and 4 hot tubs
  • Free water park
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Children's pool
  • Waterslide

For families (6)

  • Cots/infant beds (surcharge)
  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Playground on-site
  • Kitchen
The current price is AU$390
includes taxes & fees
17 Mar - 18 Mar

Why we love this property

Pool paradise
4 outdoor pools, a free water park, and a children's pool await at this hotel. Guests can relax on pool loungers or race down a thrilling waterslide.
Culinary delights
Sample cooked-to-order breakfast, dine poolside at the restaurant, or savour tasty treats in the cafe. The hotel's bar completes the dining experience.
Stylish outdoor retreats
Each curated guestroom offers individual decor with a touch of personal flair. These hotel accommodation include a private balcony or patio to enjoy.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for 3 Bedroom Apartment

3 Bedroom Apartment | Living area

3 Bedroom Apartment

7.6 out of 10
Good
(5 reviews)
  • Garden view
  • 110 sq m
  • 3 bedrooms
  • Sleeps 7
  • 1 Queen Bed and 4 Single Beds

View all photos for 1 Bedroom Superior Apartment

1 Bedroom Superior Apartment | Living area

1 Bedroom Superior Apartment

7.4 out of 10
Good
(9 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Superior Apartment

2 Bedroom Superior Apartment | Living area

2 Bedroom Superior Apartment

8.4 out of 10
Very good
(51 reviews)
  • Garden view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

View all photos for 2 Bedroom Family Suite

2 Bedroom Family Suite | Living area

2 Bedroom Family Suite

9.4 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 2 Single Bunk Beds

View all photos for 1 Bedroom Apartment

1 Bedroom Apartment

1 Bedroom Apartment

8.4 out of 10
Very good
(6 reviews)
  • Garden view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for 2 Bedroom Apartment

2 Bedroom Apartment | Living area

2 Bedroom Apartment

7.8 out of 10
Good
(9 reviews)
  • Garden view
  • 77 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Queen Bed and 2 Single Beds

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About the area

Map
2346 Gold Coast Highway, Mermaid Beach, QLD, 4218

What's nearby

  • Nobby Beach - 9 min walk - 0.8 km
  • Putt Putt Golf Mermaid Beach - 12 min walk - 1.1 km
  • Pacific Fair Shopping Centre - 2 min drive - 1.9 km
  • The Star Gold Coast - 3 min drive - 2.7 km
  • The Oasis - 3 min drive - 2.7 km

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 30 min drive
  • Varsity Lakes Station - 14 min drive
  • Gold Coast City Coomera Station - 25 min drive
  • Helensvale Station - 27 min drive
  • Broadbeach South Light Rail Station - 24 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)

Restaurants

  • ‪Goccia’s - ‬6 min walk
  • ‪The Holliday - ‬10 min walk
  • ‪Temple Of Spices - ‬10 min walk
  • ‪Locali Pizzeria - ‬9 min walk
  • ‪Etsu Izakaya - ‬7 min walk

About this property

Turtle Beach Resort

Turtle Beach Resort features a free water park and puts you within a 15-minute walk of Putt Putt Golf Mermaid Beach. Guests can take a dip in one of 4 outdoor pools or grab a bite to eat at Deck Resturant and Bar, which serves breakfast, lunch and dinner. There are 4 hot tubs, a fitness centre and in-room conveniences such as kitchens and washers/dryers. The pool and helpful staff get great marks from fellow travellers.

At a glance

DONE

Hotel size

    • 141 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: midnight
    • Minimum check-in age – 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
    • The front desk is open Sunday - Thursday (7 AM - 7 PM) and Friday - Saturday (7 AM - 9 PM)
    • Front desk staff will greet guests on arrival at the property
    • For any questions, please contact the property using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
    • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
    • Accommodations are self catering and unserviced. Initial provisions are supplied but not replenished during the stay. A mid-week housekeeping service is provided for bookings of 8 nights or more.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Supervised childcare*
    • Children's club*
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free secured, uncovered on-site self-parking
    • Limited on-site parking (max 1 space per unit)
    • Height restrictions apply for on-site parking
    • On-site parking includes off-street options
DONE

Transfers

    • Airport shuttle from 5:30 AM to 9:00 PM*
DONE

Off-site

    • Area shuttle*
    • Shopping centre shuttle*
    • Theme park shuttle*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge)
  • Restaurant
  • Barbecue grills

Travelling with children

  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu
  • Pool gate
  • Fence around the pool

What to do

  • Mini golf
  • Beach nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Snorkelling nearby
  • Whale watching nearby

Services

  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Fitness centre
  • 4 outdoor pools
  • Free water park
  • Arcade/games room
  • 4 hot tubs
  • Outdoor tennis court
  • Sauna
  • Steam room
  • Water slide

Accessibility

  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Electric kettle
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Cot/infant bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Balcony or patio
  • Individually furnished and decorated
  • Separate dining area
  • Separate living room

Freshen up

  • 2 bathrooms
  • Shower/bath combination
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Microwave
  • Kitchen
  • Stovetop
  • Oven
  • Cookware, dishes and utensils
  • Children's dinnerware
  • Dishwasher
  • High chair

More

  • Daily housekeeping (surcharge)
  • In-room safe

Special features

Dining

Deck Resturant and Bar – This poolside family restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Refundable deposits

  • Deposit: AUD 200 per accommodation, per stay

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately AUD 8 to 15 per person
  • Airport shuttle service is offered for an extra charge of AUD 50 per person (one way)
  • Local area shuttle, shopping centre shuttle and theme park shuttle service is offered for an extra charge
  • Housekeeping is offered for an extra charge

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Cots/infant beds are available for AUD 10.0 per night
  • Rollaway beds are available for AUD 45 per night
  • Children's club access is available for an extra charge
  • High chairs are available for an extra charge of AUD 10 per day

Parking

  • Parking height restrictions apply

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher and a smoke detector on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Resort Turtle Beach
Turtle Beach Resort
Turtle Resort
Sands Turtle Beach Hotel
Sands Turtle Beach Mermaid
Turtle Beach Hotel Mermaid Beach
Turtle Beach Resort Gold Coast/Mermaid Beach, Australia
Turtle Beach Resort Mermaid Beach
Turtle Beach Mermaid Beach
Turtle Beach Resort Hotel
Turtle Beach Resort Mermaid Beach
Turtle Beach Resort Hotel Mermaid Beach

Frequently asked questions

Does Turtle Beach Resort offer free cancellation for a full refund?

Yes, Turtle Beach Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Turtle Beach Resort?

Yes, there are 4 outdoor pools and a children's pool.

Are pets allowed at Turtle Beach Resort?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Turtle Beach Resort?

Yes, there's free self parking. Parking spaces may be limited.

Is an airport shuttle service offered by Turtle Beach Resort?

Yes, an airport shuttle is available from 5:30 AM to 9:00 PM on request. The charge is AUD 50 per person one way.

What are the check-in and check-out times at Turtle Beach Resort?

Check-in start time: 3:00 PM; check-in end time: midnight. Check-out time is 10 AM.

Is there an on-site casino at Turtle Beach Resort?

No, this hotel doesn't have a casino, but The Star Gold Coast (3-min drive) is nearby.

What is there to do at Turtle Beach Resort and nearby?

Practise your swing on the tennis courts. Additional recreation nearby includes casino gaming. Enjoy a relaxing soak in one of the 4 hot tubs and an invigorating swim in one of the 4 outdoor swimming pools. Turtle Beach Resort also has a water slide, a sauna and a steam room, as well as an arcade, a picnic area and a garden.

Are there restaurants at or near Turtle Beach Resort?

Yes, Deck Resturant and Bar offers poolside dining.

Does Turtle Beach Resort have self-catered rooms fitted with kitchens or kitchenettes?

Yes, a kitchen is available in every room, and also includes cookware, a fridge and a microwave.

Does Turtle Beach Resort have any outdoor private spaces?

Yes, every room features a balcony or patio.

What's the area around Turtle Beach Resort like?

Turtle Beach Resort is a short 11-minute walk from Nobby Beach and 8 minutes' walk from Mermaid Beach.

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Reviews

Turtle Beach Resort Reviews

8.6

Excellent

8.4

Cleanliness

8.4

Location

8.6

Staff & service

8.2

Property conditions & facilities

Guest review summary

What guests liked

  • The pool facilities were great, warm, and enjoyable for kids with various options and activities. (38 reviews)
  • The beach is conveniently located just across the road from the resort, offering beautiful views and easy access. (14 reviews)
  • Underground parking was a convenient and much-needed feature at this property. (4 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Popular mentions

Children
Family friendly
Room
Service staff
Restaurant
Beach
Food
Store
Luggage
Bed

Reviews

10/10 Exceptional

Absolutely loved it!! Pools were great, loved the cafe, room was nice and cool.
Jens, 2-night trip

10/10 Exceptional

Room was spotless, great family amenities. Our third stay year on year and we will back again next year!
Sara, 3-night trip

8/10 Very good

Great weekend Ageing resort but apartment was clean with renovated bathroom and kitchen, crisp clean linen and good quality kitchen items. Pools awesome Splash oool amazing Down side - sooo many cockroaches around after dark Parents seen vaping and drinking from glass around pools - no one checking Had a great weekend though, restaurant really good, nice staff
Rachel, 2-night trip

10/10 Exceptional

Pools were enjoyable. Kids enjoyed the pools, slides and the onsite craft activities.
Marissa, 5-night trip

10/10 Exceptional

Room was really clean and comfortable with plenty of space. A number of pool areas to choose from. Bbq areas all through the resort. Woolworths walking distance. Beach a short distance across the rd was very nice and beautiful views of the high rises.
Joanna, 5-night trip

8/10 Very good

Family friendly, comfortable apartment, great facilities, pools, spas etc.
Nicole, 7-night trip

8/10 Very good

Great stay
Katrina, 5-night trip

10/10 Exceptional

Loved the whole place
Rebecca, 4-night trip

8/10 Very good

Check in was difficult due to lack of parking. Facilities are good.
Helen A, 3-night trip

8/10 Very good

Beautiful rooms with views like mini golf and find and seek, the overall feeling of peace and serenity.
Skie-Marie, 1-night trip

8/10 Very good

Apartment was nice, tv in every room.
Matthew, 5-night trip

8/10 Very good

Family Friendly. Lots of activities available for kids.
YANEZ, 2-night trip

8/10 Very good

We have stayed at Turtke Beach Resort now 5 times yes it is clean and the staff are friendly we just feel that it is now a little dated could do with an upgrade. I also have mobility issues and not having lifts is now a problem.
Diane, 6-night trip

2/10 Poor

Closed half the resort which is the only reason we stayed here. No notice when we made the booking!
Working at heights with kids around.
Closed
Exclusion zone to the work area a few tables. Kids could run through!
No communication that the resort splash zone was closed
Ian, 2-night trip

10/10 Exceptional

Great resort for families !

Great resort for families. Splash zone, pools and amenities for families are ideal. We had kids aged 7 & 3 who LOVED the water slides and pool. With a supermarket and bottle shop around the corner this is a super location and great place to stay. Highly recommended! It is no frills so suggest BYO pool towels.
Brigid, 4-night trip

10/10 Exceptional

Excellent stay. Great for families and kids. The room was very clean and had great amenities. (Would’ve been great to have a coffee machine). Several pools and lots to do for the kids. Walking distance to the beach. The current light rail works was a bit annoying for getting in and out of the resort, but we didn’t hear any works from our room. Will be great once that is operating as it will be easy to get around Golf Coast.
Jennifer, 10-night trip

8/10 Very good

Definitely a great family resort. Would stay here again with the kids.
Rebekah, 5-night trip

8/10 Very good

A fabulous family resort

Our family enjoyed our stay. Our apartment was comfortable and clean. The facilities for the children at Turtle Beach Resort were marvelous. The staff were helpful and friendly all the time. A great resort for families with children.
Paul, 5-night trip

10/10 Exceptional

Great place for a family
Julie, 7-night trip

8/10 Very good

Perfect for a family get away. Very child friendly
Kirstin, 2-night trip

10/10 Exceptional

All good
George, 6-night trip

10/10 Exceptional

Plenty of activities for the kids throughout the day, buses and trams easily accessable to get to other areas/ theme parks. The rooms are self maintained, they come with a washing machine/dryer for your convenience. The metro is in close walking distance so you can buy the necessities for your stay.
Hope, 7-night trip

10/10 Exceptional

This place was great for our family of 5. (Children 12, 9 & 5). We enjoyed the pools and facilities. The parking was ideal and the location was a 5 min walk to beach. It was annoying being on the 3rd floor (no elevator) but the view was nice. We would definitely stay here again.
Krystall, 8-night trip

10/10 Exceptional

Great place to stay with family. But need to fix lights along pathways.
mardi, 2-night trip

10/10 Exceptional

Good place to stay with kids
Sebastian, 2-night trip