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Mercure Gold Coast Resort
Suburban hotel with 2 outdoor pools, near Palm Meadows Golf Course
- Great for families
- Free WiFi in lobby and free parking
- Collect stamps
- Price Guarantee
From
A$122
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival. Check restrictions for your trip.Opens in a new window
- Due to COVID-19, this property’s food and beverage options may be limited.
8.8.Fabulous.856 verified Hotels.com guest reviews
No problems with the hotel or the staff. Our room was a bit stuffy on first entering it…
May 27, 2021
Good clean comfortable room and bed. Great place to stay.
May 23, 2021
Official standards
This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wear personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- 48 hours gap period enforced between guest stays
- Protective clothing is available for guests
- Masks are available for guests
- Gloves are available for guests
- Guests are provided with free hand sanitiser
Guests rated location
Quiet266 positive mentions
Safe217 positive mentions
Easy parking211 positive mentions
Convenient126 positive mentions
Dining options83 positive mentions
- Free WiFi
- Free parking
- Pool
- Airport transfer
- Gym
- Air Conditioning
Property highlights
Main amenities
- 292 guestrooms
- Daily housekeeping
- Restaurant and bar/lounge
- Full-service spa
- 2 outdoor pools
- Breakfast available
For families
- Free cots/infant beds
- Children's pool
- Rollaway/extra beds (surcharge)
- Connecting/adjoining rooms available
- Premium TV channels
- Television
What’s around
- In Carrara
- Palm Meadows Golf Course - 3 min walk
- Metricon Stadium - 3 mi / 4.9 km
- Surfers Paradise Beach - 5.3 mi / 8.5 km
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Enter dates for 2 guests
- Superior Room, 2 Queen Beds, Golf View
- Superior Room, 2 Queen Beds, Jetted Tub
- Superior Room, 1 King Bed, Jetted Tub
- Superior Room, 1 King Bed, Garden View
- Superior Room, 2 Queen Beds, Garden View
- Superior Room, 1 King Bed, Golf View
- Superior Room, 1 King Bed, Pool View
- Superior Room, 2 Queen Beds, Pool View
What’s around
Landmarks
- In Carrara
- Palm Meadows Golf Course - 3 min walk
- Metricon Stadium - 3 mi / 4.9 km
- Surfers Paradise Beach - 5.3 mi / 8.5 km
Getting around
- Coolangatta Airport (OOL) - 30 min drive
- Varsity Lakes Station - 11 min drive
- Helensvale Station - 18 min drive
- Gold Coast City Coomera Station - 21 min drive
- Airport shuttle (surcharge)
- Train station pick-up (surcharge)
map
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At a glance
Hotel size
- This hotel has 292 rooms
- This hotel is arranged over 3 floors
Arriving/leaving
- Check-in time starts at 2 PM
- Check-out time is 11:00 AM
- Express check-in/out
Restrictions related to your trip
- COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
- Due to COVID-19, this property’s food and beverage options may be limited.
Special check-in instructions
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 18
Children
- Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
Pets
- Pets not allowed (service animals welcome)
Internet
- Free WiFi in public areas
- WiFi in rooms*
Transfers
- Airport shuttle (available 24 hours)*
- Train station pick-up (available 24 hours)*
Parking
- Free covered onsite self parking
- Wheelchair-accessible parking on site
- Onsite parking includes off-street options
In the hotel
Food and drink
- Buffet breakfast daily (surcharge)
- Restaurant
- Bar/lounge
- Coffee shop/café
- Poolside bar
- Coffee/tea in a common area
Things to do
- Number of outdoor pools - 2
- Children's pool
- Health club
- Outdoor tennis courts - 2
- Full-service spa
- Spa treatment room(s)
- Tennis lessons on site
- Golf lessons available nearby
- Golfing nearby
- Spa tub
- Sauna
Working away
- Business centre
- Conference space
- Meeting rooms
- Conference space size (feet) - 10097
- Conference space size (meters) - 938
- Conference centre
- Computer station
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Laundry facilities
- Luggage storage
- Wedding services
- Multilingual staff
- Porter
Facilities
- Number of buildings/towers - 8
- Safe-deposit box at front desk
- Designated smoking areas
- Garden
- Picnic area
- Terrace
- Television in common areas
Accessibility
- Accessible bathroom
- In-room accessibility
- Roll-in shower
- Wheelchair accessible
- Wheelchair-accessible parking
- Assistive listening devices available
- Wheelchair-accessible public bathroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible registration desk
- Wheelchair-accessible fitness centre
- Wheelchair-accessible meeting spaces/business centre
- Wheelchair-accessible on-site restaurant
- Raised toilet seat
- Grab bar - near toilet
Languages Spoken
- Chinese
- English
- German
- Japanese
- Korean
- Russian
In the room
Home comforts
- In-room climate control (air conditioning)
- Coffee/tea maker
- Iron/ironing board
Things to enjoy
- In-room massage available
- Balcony or patio
Freshen up
- Free toiletries
- Hair dryer
Be entertained
- LCD TV
- Pay movies
- Premium TV channels
Stay connected
- Desk
- WiFi (surcharge)
- Phone
Food and drink
- Free bottled water
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
- Access via exterior corridors
Special features
Spa
Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.
The spa is open daily.
Dining
The Green Dining - Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
The Green Bar - Overlooking the golf course, this bar serves brunch, lunch, and light fare. Open daily.
The Cart - Onsite coffee shop. Open daily.
The Green Bar - Overlooking the golf course, this bar serves brunch, lunch, and light fare. Open daily.
The Cart - Onsite coffee shop. Open daily.
Awards and affiliations
This property has signed the UNESCO Sustainable Tourism Pledge.
Small print
Also known as
- Mercure Gold Coast Resort Carrara
- Mercure Gold Coast Resort Carrara
- Mercure Gold Coast Resort Hotel Carrara
- Mercure Gold Coast Resort
- Mercure Gold Coast Carrara
- Mercure Gold Coast
- Mercure Gold Coast Resort
- Mercure Gold Coast Resort Carrara
- Mercure Resort Gold Coast
- Mercure Gold Coast Carrara
- Mercure Gold Coast Resort Hotel
Optional extras
Credit card charges are subject to an extra charge
Late check-out can be arranged for an extra charge (subject to availability, amount varies)
Rollaway beds are available for AUD 45.0 per night
Breakfast costs between AUD 12.503250 and AUD 28 for adults, and AUD 12.50 and AUD 14 for children (approximately)
Airport shuttle service is offered for an extra charge of AUD 100 per vehicle (roundtrip)
WiFi is available in guestrooms for AUD 20 per night (rates may vary)
Train station pick-up service is offered for an extra charge
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
Contactless check-out is available.
Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.
Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, Mercure Gold Coast Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self parking.
- Yes, there are 2 outdoor pools and a children's pool.
- Sorry, pets aren't allowed, but service animals are welcome.
- You can check in starting at 2 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
- Yes, The Green Dining offers alfresco dining and golf course views. Nearby restaurants include Cocotte Dining (2.7 mi), Mike's Kitchen (2.7 mi), and Krish Indian Cuisine (2.8 mi).
- Yes, an airport shuttle is available. The charge is AUD 100 per vehicle roundtrip.
- No, this hotel doesn't have a casino, but The Star Gold Coast (10-min drive) is nearby.
- Practice your swing on the tennis courts. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 2 outdoor swimming pools. Mercure Gold Coast Resort also has a sauna and a health club, as well as a picnic area and a garden.
8.8.Fabulous.856 verified Hotels.com guest reviews
- 10.0.Exceptional
Great stay, friendly staff and great service.
Melissa, 1 night trip, May 14, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Great for events at Carrara
We always stay at The Mecure for gymnastics events at Carrara. It's clean, comfortable and convenient. Thank you see you next time.
Michelle, 1 night family trip, May 12, 2021
Verified Hotels.com guest review
- 8.0.Very good
There are no lifts if that is of concern and it can be a hike with luggage from the car park as well.
m, 2 night trip, May 7, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Awesome
Staff were friendly and professional, allowed me to check in 6 hours early (room was available early so this option may not always be available) overall done the job I needed it to do.
Frank, 2 night trip, Apr. 24, 2021
Verified Hotels.com guest review
- 10.0.Exceptional
Service was amazing! We especially loved the pool near reception it was fantastic for our little family!
1 night family trip, Mar. 11, 2021
Verified Wotif guest review
- 2.0.Poor
No lifts. Had to carry luggage up stairs from car park then up stairs to room. Very difficult for older people.
2 night romance trip, Mar. 11, 2021
Verified Wotif guest review
- 8.0.Very good
We love the views from our room, beautifully presented golf course and grounds. Overall the Mercure is presented in a excellent way. What we didn’t like was the damp, musty smell in our room also getting woken up by housekeeping. Apparently her paperwork showed her that we had checked out at 6:30 am.
1 night family trip, Mar. 11, 2021
Verified Lastminute guest review
- 6.0.Good
I did not like that we where checked in to another persons room on arrival But the staff more then accommodated my family We only stayed two days
2 night family trip, Mar. 9, 2021
Verified Lastminute guest review
- 8.0.Very good
Liked the spacious rooms and the price. Didn't like the imported reconstituted pineapple juice. You can buy 2 litre bottles of Golden Circle pure Queensland juices for $3 and get 8 x 250ml servings out of each one at a cost of less than 40c each. As you sell them for $6 surely you don't have to use that reconstituted foreign crap just to save a few cents..
1 night business trip, Mar. 8, 2021
Verified Expedia guest review
- 8.0.Very good
Everything was great except for the length of time it took to get a meal at the bar. Before Covid there was an extensive and very quick bar food service. It was great especially if you wanted something quick and easy suitable for the whole family. They now seem to have cut back on both number of staff and the range of food available. We had to line up about 20 minutes to get food then wait another hour for it to arrive. There was a separate line for drinks that took just as long as they only had one person serving. It was a busy Saturday night and they could have easily tripled the number of staff. The worse was that when the order finally came, it was wrong and it took another 15 minutes to fix. Not good when you have a starving 9 yo and it was past their bedtime. Next time we’ll be getting Uber eats.
1 night family trip, Mar. 5, 2021
Verified Wotif guest review