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Mercure Gold Coast Resort

Photo gallery for Mercure Gold Coast Resort

2 outdoor pools
Building design
In-room safe, desk, iron/ironing board, free cots/infant beds
Breakfast, lunch, dinner served; pool views
Meeting facility

Overview of Mercure Gold Coast Resort

Mercure Gold Coast Resort

4.0 star property
4-star hotel with 2 outdoor pools, near Palm Meadows Golf Course
8.6 out of 10 Fabulous
8.6/10 Fabulous

999 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
64 Palm Meadows Drive, Carrara, QLD, 4211
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Children's pool
  • Spa tub
  • Pool bar
  • Coffee shop/cafe
For families
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Television
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • In Carrara
  • Metricon Stadium - 5 min drive
  • Pacific Fair Shopping Centre - 5 min drive
  • Royal Pines Resort Golf Course - 6 min drive
  • The Star Gold Coast - 6 min drive
  • Gold Coast Convention and Exhibition Centre - 6 min drive
  • The Oasis - 6 min drive
  • Robina Town Centre - 8 min drive
  • SkyPoint Observation Deck - 9 min drive
  • Surfers Paradise Beach - 9 min drive
  • Cavill Avenue - 9 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 32 min drive
  • Varsity Lakes Station - 16 min drive
  • Helensvale Station - 18 min drive
  • Gold Coast City Coomera Station - 20 min drive

Restaurants

  • Merrimac Tavern - 3 min drive
  • McDonald's - 3 min drive
  • Roy's by Gemelli - 10 min drive
  • Le Vintage Boutique Cafe 2 - 6 min drive
  • Matteo's - 4 min drive
Map

About this property

Mercure Gold Coast Resort

Mercure Gold Coast Resort puts you within a 10-minute drive of The Star Gold Coast and Cavill Avenue. Guests can visit the spa to indulge in Swedish massages, body wraps or facials, and The Green Dining serves breakfast, lunch and dinner. Other highlights at this upmarket hotel include 2 outdoor pools, a poolside bar and a health club. The comfortable beds and helpful staff get good marks from fellow travellers.

Languages

Chinese (Mandarin), English, German, Japanese, Korean, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 292 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area

Travelling with children

  • Children's pool
  • Children's menu

What to do

  • Tennis lessons
  • Golf lessons nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (10097 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 8 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Raised toilet seat
  • Grab bar near toilet
  • Upper floors accessible by stairs only

Room amenities

Be entertained

  • 50-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

The Green Dining – Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
The Green Bar – Overlooking the golf course, this bar serves brunch, lunch and light fare. Open daily.
The Cart – On-site coffee shop. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AUD 30 for adults and AUD 15 for children
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Credit card charges are subject to an extra charge

Children & extra beds

  • Rollaway beds are available for AUD 45.0 per night

Pool, spa, & gym (if applicable)

  • Children under 17 years old are not allowed in the fitness facility without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Gold Coast Mercure
Gold Coast Mercure Resort
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Resort Carrara
Mercure Resort Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Frequently asked questions

Does Mercure Gold Coast Resort offer free cancellation for a full refund?
Yes, Mercure Gold Coast Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Gold Coast Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Gold Coast Resort?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Mercure Gold Coast Resort?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Mercure Gold Coast Resort?
Yes, there's free self parking.
What are the check-in and check-out times at Mercure Gold Coast Resort?
You can check in starting at 2 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless check-out are available.
Is there an on-site casino at Mercure Gold Coast Resort?
No, this hotel doesn't have a casino, but The Star Gold Coast (6-min drive) is nearby.
What is there to do at Mercure Gold Coast Resort and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Mercure Gold Coast Resort also has a sauna and a health club, as well as a picnic area and a garden.
Are there restaurants at or near Mercure Gold Coast Resort?
Yes, The Green Dining offers al fresco dining and golf course views.
Does Mercure Gold Coast Resort have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Mercure Gold Coast Resort like?
Mercure Gold Coast Resort is in Carrara, a short 3-minute walk from Palm Meadows Golf Course.

Reviews

8.6

Fabulous

8.8/10

Cleanliness

9.1/10

Staff & service

8.5/10

Amenities

8.3/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Exceptional

A favorite
As always we had a great stay at the Mercure Gold Coast. Our room, the service and the food were all excellent.
Sue, 1-night trip
Verified Hotels.com guest review

8/10 Very good

suited my needs
Cheryl, 1-night family trip
Verified Wotif guest review

10/10 Exceptional

Quality over quantity at its finest example
Verified Expedia guest review

10/10 Exceptional

Excellent stay among beautiful Palms
Excellent stay among beautiful Palms. Great site and great service.
Constan, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Staff were very helpfu and nice
Gabrielle, 1-night family trip
Verified Wotif guest review

6/10 Good

I know prices have gone up - but when you spend over $200 a night you expect a certain standard. It was really tired. No phone or internet signal in room - which is a problem when on a business trip. Pillows awful - didn't sleep all that well. Musty, wet smell Shower water went everywhere - but must say pressure was awesome. Breakfast was really average Just all in all a ho hum experience
Kerrilee, 1-night romance trip
Verified Wotif guest review

6/10 Good

Would have liked to have more coffee available. Foxtel would have been great
Christof, 1-night trip
Verified Expedia guest review

6/10 Good

The toilet was used when we arrived, there was no conditioner in the bottle and the pool wasnt very clean we we tried to go swimming. Facilities were tidy as far as we could see.
Mandy, 1-night family trip
Verified Lastminute guest review

8/10 Very good

.
Jamie, 1-night romance trip
Verified Lastminute guest review

10/10 Exceptional

Like an oasis in the middle of very hectic Gold Coast. I’d happily stay again.
Vicki, 1-night business trip
Verified Wotif guest review