Guests
All properties in Gold Coast, Queensland, Australia

Novotel Surfers Paradise

Luxury Gold Coast hotel with outdoor pool, connected to a shopping center

From
A$190

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Novotel Surfers Paradise
  • Novotel Surfers Paradise
  • Beach
  • Outdoor Pool
  • Novotel Surfers Paradise
Novotel Surfers Paradise. Image 1 of 71.
1 / 71Novotel Surfers Paradise
Cnr Surfers Paradise Blvd and Hanlan St, Gold Coast, 4217, QLD, Australia
8.0.Very good.
  • Lovely hotel in a great location. Room was perfect and loved having a balcony. Staff were…

    Jul. 10, 2021

  • It was close to all the shops public transport and restaurants

    Jun. 22, 2021

See all 942 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • gap period enforced between guest stays24 hours
  • Contactless check-in is available
  • Protective clothing is available for guests
  • Masks are available for guests
  • Individually wrapped food options are available
  • Guests are provided with free hand sanitiser

Guests rated location

Walkable
Convenient
Shopping
Dining options
Safe
  • Parking available
  • Pool
  • Bathtub
  • Non-smoking
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 408 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available

For families

  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Free toiletries

What’s around

  • In Surfers Paradise
  • Cavill Avenue - 2 min walk
  • Ripley's Believe It or Not - 3 min walk
  • Centro Surfers Paradise - 3 min walk
  • Draculas Haunted House - 5 min walk
  • SkyPoint Observation Deck - 5 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room (Family)
  • Deluxe Room, 1 King Bed
  • Deluxe Double Room, 2 Double Beds
  • Superior Double Room, 2 Double Beds, View
  • Deluxe Room, 1 King Bed, View
  • Deluxe Double Room, 2 Double Beds, View
  • Executive Room, 1 King Bed, Jetted Tub, Ocean View
  • Deluxe Room, 1 King Bed, Ocean View
  • Deluxe Double Room, 2 Double Beds, Ocean View
  • Executive Room, 1 King Bed, Ocean View
  • Superior Room, 1 King Bed, Ocean View
  • Superior Double Room, 2 Double Beds, Ocean View
  • Family Room, Multiple Beds (Superior)
  • Superior Room, 1 King Bed, View
  • Superior Room, 1 King Bed, Jetted Tub, View

What’s around

Landmarks

  • In Surfers Paradise
  • Cavill Avenue - 2 min walk
  • Ripley's Believe It or Not - 3 min walk
  • Centro Surfers Paradise - 3 min walk
  • Draculas Haunted House - 5 min walk
  • SkyPoint Observation Deck - 5 min walk
  • Surfers Paradise Beach - 5 min walk
  • Chevron Renaissance - 6 min walk
  • Surfers Paradise Beachfront Markets - 6 min walk
  • Infinity Attraction - 6 min walk
  • Wax Museum - 9 min walk

Getting around

  • Coolangatta Airport (OOL) - 23 min drive
  • Varsity Lakes Station - 15 min drive
  • Gold Coast City Coomera Station - 22 min drive
  • Helensvale Station - 24 min drive
  • Florida Gardens station - 21 min walk
map
See on map
Cnr Surfers Paradise Blvd and Hanlan St, Gold Coast, 4217, QLD, Australia

At a glance

Hotel size

  • This hotel has 408 rooms
  • This hotel is arranged over 36 floors

Arriving/leaving

  • Check-in time 2:00 PM-anytime
  • Check-out time is 11 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed (service animals welcome)

Internet

  • WiFi in public areas*
  • WiFi in rooms*

Parking

  • Onsite self parking (AUD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)

Things to do

  • Outdoor pool
  • Fitness facilities
  • Outdoor tennis court
  • Spa tub
  • Golfing nearby
  • Surfing/boogie boarding nearby

Working away

  • Number of meeting rooms - 6
  • Conference space
  • Conference space size (feet) - 6749
  • Conference space size (meters) - 627
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter

Facilities

  • Lift
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Low-height counters/sink
  • Grab bar - near toilet

Languages Spoken

  • Chinese
  • English
  • Filipino
  • Japanese
  • Portuguese
  • Spanish
  • Thai

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 49-inch flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • WiFi (surcharge)
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Breakfast on 1 - This restaurant serves breakfast only. Open select days.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for AUD 15 per night (rates may vary)
  • WiFi is available in public areas for AUD 15 per night (rates may vary)
  • Breakfast costs between AUD 22 and AUD 35 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.3 percent

Children & extra bedsPay at property

  • Rollaway beds are available for AUD 50.0 per day

PetsPay at property

  • Service animals exempt from fees

ParkingPay at property

  • Self parking costs AUD 18 per day with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

Also known as

  • Novotel Surfers Paradise Hotel
  • Hotel Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Novotel Surfers Paradise does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs AUD 18 per day. Parking spots may be limited.
  • Yes, there's an outdoor pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - anytime. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, BLVD Cafe & Bar. Nearby restaurants include The Surfers Paradise Surf Life Saving Club (3-min walk), Hakataya Ramen (3-min walk), and Black Coffee Lyrics (3-min walk).
  • Practice your swing on the tennis courts. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Novotel Surfers Paradise also has a fitness center.
8.0.Very good.
  • 10.0.Exceptional

    Awesome service and beautiful views

    2 night family trip, Jun. 18, 2021

    Verified Wotif guest review

  • 8.0.Very good

    The hotel is fine. Parking was a tad frustrating as it is shared with a major shopping complex. The room was good. View was fantastic, however, would prefer if there could at least be bottled water offered in the room.

    1 night trip, Jun. 18, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    We were on the 25th floor, room was nice and clean, the views were amazing, the staff were polite and helpful, would definitely stay again and also recommend it to others.

    2 night family trip, Jun. 17, 2021

    Verified Wotif guest review

  • 4.0.Fair

    For a room that was prepaid, doesn't offer any in-room purchases they DEMANDED a drivers license and a credit card...

    1 night business trip, Jun. 14, 2021

    Verified Wotif guest review

  • 8.0.Very good

    I had a good stay

    3 night trip, Jun. 10, 2021

    Verified Wotif guest review

  • 8.0.Very good

    Room service need improvement

    Overall it was great.. but room service need to improve as second night we did not get all our coffee and tea replenish and the side table and bath room did not get wipe clean.

    2 night trip, Jun. 9, 2021

    Verified Hotels.com guest review

  • 4.0.Fair

    The bathroom was very small which water leaked through the shower door onto the floor wetting everything nearby. The sink in powder room also leaked. The shower rose was blocked in areas which caused discomfort while showering. We were unable to use the tennis courts and spa due to maintenance; we were not aware of this unavailability when booking or checking in. The location was good and the staff were wonderful and friendly.

    3 night trip, Jun. 8, 2021

    Verified Wotif guest review

  • 10.0.Exceptional

    The room was well presented with a grate view and the bed was verry comfortable

    1 night romance trip, Jun. 4, 2021

    Verified Wotif guest review

  • 6.0.Good

    The staff there were all super nice and provided a great service. Unfortunately we found that the whole building was very out dated and needed a bit of a tidy up

    3 night trip with friends, Jun. 4, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Was nice to have a coffee pod machine available in the room for use.

    1 night romance trip, Jun. 4, 2021

    Verified Wotif guest review

See all 942 reviews