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Mercure Surabaya Grand Miram

4.0 star property
Hotel with spa, near Tunjungan Plaza
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Surabaya Grand Miram

Outdoor pool, pool loungers
Lobby lounge
Lobby sitting area
Studio Suite Room, Ideal for Family - 1 king size bed
Lobby lounge

Reviews

7.8 out of 10

Good

Popular amenities

  • Electric vehicle charging point
  • Non-smoking
  • Bar
  • Airport transfer
  • Pool
  • Connecting rooms available
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Health club
  • Sauna
  • Valet parking
  • Children's pool
  • Hot tub
  • Pool bar
  • 24-hour room service
For families
  • Free cots/infant beds
  • Children's pool
  • Playground on-site
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
The price is AU$59
includes taxes & fees
22 Dec - 23 Dec

Room options

Available filters for rooms
Showing 11 of 11 rooms

Privilege, Suite, 1 King Bed with Sofa bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Privilege, Twin Room, 2 Single Beds, City View

Premium bedding, free minibar, in-room safe, desk

Privilege, Twin Room, 2 Single Beds, City View

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, free minibar, in-room safe, desk

Classic Room, 1 King Bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 2 Single Beds, City View (Classic)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

View all photos for Privilege Luxe King, Ideal for Family - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe King, Ideal for Family - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege King Room, City View - 1 king size bed

Premium bedding, free minibar, in-room safe, desk

Privilege King Room, City View - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View (Classic)

Premium bedding, free minibar, in-room safe, desk

Superior Room, 1 King Bed, City View (Classic)

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Luxe Twin, Ideal for Family - 2 single beds

Premium bedding, free minibar, in-room safe, desk

Privilege Luxe Twin, Ideal for Family - 2 single beds

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

View all photos for Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed

Studio Suite Room, Ideal for Family - 1 king size bed

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Classic Room, 2 Single Beds

Premium bedding, free minibar, in-room safe, desk

Classic Room, 2 Single Beds

Highlights

Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Free minibar items
LED TV
  • Sleeps 4
  • 2 Single Beds

Similar properties

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Pool
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8.6 out of 10, Excellent, (157)
The price is AU$61
includes taxes & fees
29 Dec - 30 Dec
Fairfield by Marriott Surabaya
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About the area

Map
Jl Raya Darmo 68 - 78, Surabaya, East Java, 60189

What's nearby

  • Surabaya Zoo - 18 min walk
  • Surabaya Town Square - 3 min drive
  • Tunjungan Plaza - 3 min drive
  • Surabaya Plaza Shopping Mall - 3 min drive
  • Grand City Surabaya - 4 min drive

Getting around

  • Surabaya (SUB-Juanda) - 34 min drive
  • Surabaya Gubeng Station - 13 min drive
  • Surabaya Pasar Turi Station - 13 min drive
  • Tandes Station - 25 min drive
  • Ngagel Station - 23 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Völks Coffee - ‬5 min walk
  • ‪Rome 21 Ny. Dien - ‬5 min walk
  • ‪Cafe Endok Ceplok - ‬8 min walk
  • ‪Hoka Hoka Bento - ‬3 min walk

About this property

Mercure Surabaya Grand Miram

Mercure Surabaya Grand Miram puts you a short five-minute drive from Tunjungan Plaza. Guests can visit the spa to be pampered with hot stone massages, aromatherapy or reflexology, and Trimurti Restaurant, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. An outdoor pool, a poolside bar and a health club are other highlights.

Languages

English, Indonesian

At a glance

Hotel size

  • 257 rooms
  • Arranged over 14 floors

Arriving/Leaving

  • Check-in start time: 2 PM; check-in end time: midnight
  • Contactless check-in and check-out are available
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 30000 per day)
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Free daily reception
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Playground
  • Local/corner shop
  • Children's menu

What to do

  • Shopping
  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Pool loungers

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in reception
  • Television in common areas
  • Health club
  • An outdoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Lift
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • LED television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Free stocked minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Alarm clock
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Fireplace

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Spa

The on-site spa has 7 treatment rooms, including rooms for couples. Services include hot stone massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Dining

Trimurti Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered. Reservations are required.
Lan Hua Chinese Restoran – This restaurant specialises in Chinese cuisine and serves lunch and dinner. A children's menu is available. Open daily.
Coffee Cafe – This café specialises in international cuisine and only serves dinner. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Ebisu – This restaurant specialises in Japanese cuisine and only serves dinner. A children's menu is available. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 135000 for adults and IDR 67500 for children
  • Airport shuttle service is offered for an extra charge of IDR 220000 per vehicle (one way)

Children & extra beds

  • Rollaway beds are available for IDR 400000.0 per night

Parking

  • Valet parking costs IDR 30000 per day

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property uses a grey water recycling system.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Mercure Hotel Surabaya
Mercure Surabaya
Surabaya Mercure
Mercure Surabaya Hotel
Mercure Surabaya Hotel Surabaya
Mercure Surabaya Java
Mercure Surabaya
Mercure Surabaya Grand Miram Hotel
Mercure Surabaya Grand Miram Surabaya
Mercure Surabaya Grand Miram Hotel Surabaya

Frequently asked questions

Does Mercure Surabaya Grand Miram offer free cancellation for a full refund?
Yes, Mercure Surabaya Grand Miram does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Mercure Surabaya Grand Miram?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Surabaya Grand Miram?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Surabaya Grand Miram?
Yes, there's free self parking. Motorhome/coach/lorry parking and electric car charging are available.
Is an airport shuttle service offered by Mercure Surabaya Grand Miram?
Yes, an airport shuttle is available. The charge is IDR 220000 per vehicle one way.
What are the check-in and check-out times at Mercure Surabaya Grand Miram?
Check-in start time: 2 PM; check-in end time: midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Mercure Surabaya Grand Miram and nearby?
Mercure Surabaya Grand Miram has a spa, an outdoor pool and a health club, as well as a picnic area and a garden.
Are there restaurants at or near Mercure Surabaya Grand Miram?
Yes, there are 3 on-site restaurants, featuring international cuisine, pool views and poolside dining.
What's the area around Mercure Surabaya Grand Miram like?
Mercure Surabaya Grand Miram is in the heart of Surabaya, a short 18-minute walk from Surabaya Zoo and 14 minutes' walk from Taman Bungkul.

Mercure Surabaya Grand Miram Reviews

Reviews

7.8

Good

7.8/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Exceptional

SURABAYA OCTOBER 2024
Really nice hotel. Rooms are good. Staff were all really super friendly and helpful. My only negative point was the prices in the hotel coffee shop. A beer was probably 3 times the cost of a bar outside so it felt like you were being ripped off to support the hotel and its staff.
Simon, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Antonius, 7-night family trip
Verified Expedia guest review

8/10 Very good

For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
David, 2-night business trip
Verified Wotif guest review

6/10 Good

They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Dennis, 4-night business trip
Verified Hotels.com guest review

6/10 Good

The TV was not working and couldnt get a usb charger / was pretty dark in the room
Michael, 1-night romance trip
Verified Expedia guest review

8/10 Very good

SURABAYA JULY 2023
Nice hotel in a good location in Surabaya CBD. Staff were also very firendly and helpful. Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Simon, 3-night trip
Verified Hotels.com guest review

8/10 Very good

I, 1-night trip
Verified Hotels.com guest review

6/10 Good

Dusty Room lacking maintenance
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
1-night family trip
Verified Hotels.com guest review

8/10 Very good

2-night trip
Verified Expedia guest review

8/10 Very good

The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
3-night trip
Verified Expedia guest review

8/10 Very good

After all just 👌
It was ok The hotel is old but still nice Japanese restaurant was very expensive and the ramen noodles not so tasty.
Wielanda, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Mercure Surabaya review
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants
KEKWEE, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

MacKenzie, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel, decent price, close to downtown, friendly staffs.
5-night trip
Verified Expedia guest review

8/10 Very good

The hotel is value for money
Good hotel, friendly staff and good location. It is a bit crowded during day time but you can easily get a taxi or uber to go to various destination.
mohamed, 1-night trip
Verified Expedia guest review

8/10 Very good

Family trip
Nice & clean hotel, quiet, comfort. But not close to the restaurant for night dinner
Eko, 1-night trip
Verified Expedia guest review

6/10 Good

not good.. the room view is not city view ..but a rusty wall
Verified Hotels.com guest review

6/10 Good

rather disappointed in 4 star
Most of the staff were fab except a couple times we stood at concierge desk while the boys had their chit chat. Got my beer (butang)(yummy) before my friend and she ordered 1st. Told 2 other staff members b4 getting it. They were'nt busy. Disappointed that NO tourist desk. Its a 4 star. You get 1 towel per person and 1 bath mate. Unless you ask which they happily give. Thanks housekeeping staff. 1 toilet paper and its NZ budget. Other country people prefer toilet paper to water spray thing. You never know where thats been. Hairdressing staff were fab. Spent 2 days in there.
Verified Expedia guest review

8/10 Very good

convenient and clean hotel
Mercure Grand Mirama Hotel always be our hotel to stay during in Surabaya. The position is in the main street of Surabaya and has a restaurant with delicious food (Trimurti Restaurant).
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

8/10 Very good

Centralized location, close to everything
Hotel staff was friendly and nice knew my name and room number, some of which I had never even met, knew who I was. Everyone smiled and was eager to please. Only tried the one of three restaurants and the coffee cafe. I liked how the bread and pastries were half price after 6PM. The bread and pastries were good. Coffee was really good too. I met a gentleman who worked there who told me he lived in Florida, you know the part right next to New Jersey. But he was very friendly and eager to talk to me. I enjoyed the conversation very much. People know I love to laugh. You want to stay at a nice hotel where the people care to make you happy at any cost. Then I would suggest coming here I loved my first stay in Surabaya Thank you very much
Verified Expedia guest review

8/10 Very good

Best choice to stay
Comfortable
Verified Hotels.com guest review

2/10 Poor

Average for me•
I'm totally upset Even after cnfm my room booking didn't Arange properly .like,,,,, 1)again asks me to booking room why?? 2)toilet arrangements like useng thinks are gives to use only one set I/o two why like this?? 3)denner : I got after orders and its half boil cooked !!!!!(finial give new one without cost Tks) 4)morning breakfast:after setting the table asks 1000 questions about payments?????why don't Arange some tocken system to avoid this kind of inselt???? I don't know others but,,,Sorry I'm totely upset this trip . Note: I alrdy register my complaint while check out. Tks.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

4/10 Fair

Quite Disapointing - No wifi ,late room cleanup,etc
Verified Hotels.com guest review