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Sheraton Surabaya Hotel and Towers

Photo gallery for Sheraton Surabaya Hotel and Towers

Exterior
Outdoor pool, pool umbrellas, pool loungers
Presidential Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk
Lobby
Lobby

Overview of Sheraton Surabaya Hotel and Towers

Sheraton Surabaya Hotel and Towers

5.0 star property
Luxury Surabaya hotel with full-service spa, connected to the convention centre
8.8 out of 10 Fabulous
8.8/10 Fabulous

302 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
  • Restaurant
Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Valet parking
  • Children's pool
  • 24-hour room service
For families
  • Children's pool
  • Rollaway/extra beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bath and shower

Room options

About this area

What's nearby

  • Heart of Surabaya
  • Tunjungan Plaza - 1 min drive
  • Pakuwon Mall - 12 min drive

Getting around

  • Surabaya (SUB-Juanda) - 42 min drive
  • Tandes Station - 13 min drive
  • Surabaya Gubeng Station - 17 min drive
  • Surabaya Pasar Turi Station - 28 min walk
  • Airport shuttle (surcharge)

Restaurants

  • Bakmi GM - 3 min walk
  • Thai Street Restaurant - 2 min walk
  • Pasarame - 1 min walk
  • Wee Nam Kee Chicken Rice - 1 min walk
  • Starbucks - 1 min walk

About this property

Sheraton Surabaya Hotel and Towers

Sheraton Surabaya Hotel and Towers offers an airport shuttle (available 24 hours) for IDR 460000 per vehicle one-way. You can visit the spa to be pampered with Thai massages, facials or reflexology, and Kafe Bromo, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include an outdoor pool, a bar/lounge and a fitness centre. Fellow travellers like the helpful staff and location.

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 348 rooms
  • Arranged over 28 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 19
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19
  • Minimum Spring Break check-in age is 19

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children's pool
  • Children's games
  • Toys

What to do

  • Tennis
  • Shopping
  • Access to nearby outdoor pool

Working away

  • Business centre
  • 8 meeting rooms
  • Computer station
  • Conference centre (441 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1995
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • An outdoor pool
  • Shopping centre on-site
  • Full-service spa
  • Outdoor tennis court
  • 24-hour pool access
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Banquet hall

Accessibility

  • Wheelchair-accessible
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Lowered plug sockets in bathroom
  • Grab bar in bath
  • Grab bar in shower
  • Doorbell and phone notifications
  • Lever door handles

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 4 treatment rooms. Services include Thai massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Kafe Bromo – Overlooking the pool, this restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare.
Lung Yuan – This restaurant specialises in Chinese cuisine and serves lunch and dinner.
Kawi Lounge – This café specialises in international cuisine and only serves light fare. Guests can enjoy drinks at the bar.
Link at Sheraton – This coffee shop only serves light fare.
Sheraton Club Lounge – This restaurant specialises in international cuisine and serves breakfast and light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 312180 per person
  • Airport shuttle service is offered for an extra charge of IDR 460000 per vehicle (one-way)

Children & extra beds

  • Rollaway beds are available for IDR 786500.0 per night
  • Airport shuttle service for children costs IDR 0 (one-way)

Parking

  • Valet parking costs IDR 50000 per stay

Pool, spa, & gym (if applicable)

  • Pool open 24 hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property accepts credit cards, debit cards and cash.

Also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Does Sheraton Surabaya Hotel and Towers offer free cancellation for a full refund?
Yes, Sheraton Surabaya Hotel and Towers does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sheraton Surabaya Hotel and Towers?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Surabaya Hotel and Towers?
Yes, there's an outdoor pool and a children's pool. Guests have 24-hour pool access.
Are pets allowed at Sheraton Surabaya Hotel and Towers?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sheraton Surabaya Hotel and Towers?
Yes, there's free self parking.
Is an airport shuttle service offered by Sheraton Surabaya Hotel and Towers?
Yes, an airport shuttle is available. The charge is IDR 460000 per vehicle one-way.
What are the check-in and check-out times at Sheraton Surabaya Hotel and Towers?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sheraton Surabaya Hotel and Towers and nearby?
Practise your swing on the tennis courts. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Sheraton Surabaya Hotel and Towers also has a sauna and a steam room, as well as a garden and access to a nearby outdoor pool.
Are there restaurants at or near Sheraton Surabaya Hotel and Towers?
Yes, there are 3 on-site restaurants, featuring international cuisine and pool views.
What's the area around Sheraton Surabaya Hotel and Towers like?
Sheraton Surabaya Hotel and Towers is in the heart of Surabaya, a short 1-minute walk from Tunjungan Plaza and 19 minutes' walk from Surabaya Plaza Shopping Mall. Travellers say that this hotel is in a good location.

Reviews

8.8

Fabulous

8.7/10

Cleanliness

9.0/10

Staff & service

8.9/10

Amenities

8.3/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Poor

the room is very smelly, condition really bad
PIN HAN, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Upon arrival, the front desk staff tried very hard to sell me that my booking of “premium room with two double beds”is indeed “a double room with two twin beds”. She tried very hard to convince my reservation, even after she checked my confirmation email from Expedia, was a double room, forget about “two double beds”. She spent more than five minutes to convince me 2 twin beds is a double room that was my reservation. Wasted my time a lot for me to explain what two double beds means. Can’t believe this can happen with Sheraton Hotel employees as I once was a senior management staff in Sheraton Pacific region hotels.
Weifang, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Ahmad, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Strong recommended hotel in Surabaya
The staff are nice and friendly , especially the staff from Bromo cafe . Chef Fitri , Mr. Jojok, Ms. Fitroh and Denny are giving good service, I am impressed . This is the strong reason I choose Sheraton Surabaya again for my long stay during my business trip. The location also very good , connecting with the mall.
Indra, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Tommy, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

The in-room aircon not up to standard - doesn’t not reflect as per settings. Splendid staff in all departments
2-night trip
Verified Expedia guest review

8/10 Very good

Agus, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Bee Huon, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

We had stay at this hotel previously for 5 nights and we extended our stay for another 5 nights. We love this hotel. Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service. This is the Best friendliest hotel that we have ever stayed. Best breakfast!
Emmy, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service.
5-night family trip
Verified Expedia guest review