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View all photos for Guest Room, 2 Twin Beds

City view

Guest Room, 2 Twin Beds

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Room, 2 Single Beds

City view

Executive Room, 2 Single Beds

  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Guest Room, 1 King Bed

City view

Guest Room, 1 King Bed

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Select Comfort beds, minibar, in-room safe, individually furnished

Executive Room, 1 King Bed

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Corner Suite, 1 King Bed

Corner Suite, 1 King Bed | City view

Corner Suite, 1 King Bed

  • 90 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | City view

Premium Suite, 1 King Bed

  • 65 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 138 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Loft Suite, 1 King Bed

Loft Suite, 1 King Bed

Loft Suite, 1 King Bed

  • 102 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Guest Room, 1 King Bed, Accessible

City view

Guest Room, 1 King Bed, Accessible

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

At a glance

Hotel size

  • 310 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Free secured on-site self-parking
  • Secured on-site valet parking (IDR 50000 per day)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Train station shuttle on request (available 24 hours a day)*

Off-site

  • Free area shuttle within 3 kilometres

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • Hosted evening meals at weekends for a surcharge (reservations required)
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Free local shuttle
  • Playground
  • Children's games
  • Toys

Working away

  • Business centre
  • 16 meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bike hire
  • Pool loungers

Facilities

  • Built in 2020
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • An outdoor pool
  • Arcade/games room

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchairs available on site

Room amenities

Be entertained

  • MP3 docking station
  • 43-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Selected Comfort mattress
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • WiFi and wired Internet for a surcharge
  • Phone
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Reviews

9.8

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Azlina, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

DALILA NUR ALIAA BINTI, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel in Surabaya city center
It is amazing stay in this hotel, their location is in newly renovated Surabaya city center. their room was comfort and their breakfast choice was abundance.
Aloysius Giovanni, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Goncalo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Andrew, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Grace, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Oo, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

janni, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

7.9/10
The hotel building does not look very new but rooms are well maintained. My check-in experience was not a smooth one, the staff initially told me that my booking includes breakfast but subsequently claimed it was a mistake instead. The service is generally okay, we get what we need.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

No regret good hotel
ummu safuha, 3-night family trip
Verified Expedia guest review