citizenM San Francisco Union Square

4.0 star property
4-star hotel with restaurant, near San Francisco Museum of Modern Art

Choose dates to view prices

citizenM San Francisco Union Square

Photo gallery for citizenM San Francisco Union Square

Lobby sitting area
Room, 1 King Bed
Lobby sitting area
Gift shop

Overview of citizenM San Francisco Union Square

9.4 out of 10 Exceptional
9.4/10 Exceptional

Property highlights

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • 24/7 front desk
  • Non-smoking
72 Ellis Street, San Francisco, CA, 94102
Main amenities
  • Housekeeping (on request)
  • Restaurants
  • Breakfast available
  • 24-hour fitness centre
  • Coffee shop/cafe
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Coffee/tea in a common area
  • Communal living room
  • Front desk safe
  • Water dispenser
Feel at home
  • Children stay free
  • Fridge
  • Private bathroom
  • Television
  • Lift
  • In-room climate control (air conditioning)

Room options

Room, 1 King Bed

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

About this area

What's nearby

  • In Downtown San Francisco
  • San Francisco Museum of Modern Art - 8 min walk
  • Moscone Convention Center - 11 min walk
  • Oracle Park - 24 min walk
  • San Francisco Bay - 27 min walk
  • Lombard Street - 32 min walk
  • Pier 39 - 33 min walk
  • Chase Center - 35 min walk
  • Kaiser Permanente Medical Center - 38 min walk
  • Union Square - 1 min drive
  • Warfield Theatre - 2 min drive

Getting around

  • San Francisco International Airport (SFO) - 24 min drive
  • Oakland, CA (OAK-Oakland Intl.) - 33 min drive
  • Concord, CA (CCR-Buchanan Field) - 35 min drive
  • Bayshore Station - 9 min drive
  • 22nd Street Station - 11 min drive
  • San Francisco Station - 19 min walk
  • Market St & 4th St Stop - 2 min walk
  • Powell St & O'Farrell St Stop - 2 min walk
  • Market St & Stockton St Stop - 2 min walk


  • The Food Emporium - 3 min walk
  • Kin Khao - 3 min walk
  • King Of Thai Noodle - 2 min walk
  • Burger King - 1 min walk
  • John's Grill - 1 min walk

About this property

citizenM San Francisco Union Square

When you stay at citizenM San Francisco Union Square, you'll be a short five-minute drive from Oracle Park and Pier 39. Guests can grab a bite to eat at the coffee shop/cafe and visit the 24-hour fitness centre for a workout. This upmarket hotel is also a short five-minute drive from Moscone Convention Center and San Francisco Bay. The overall property condition and location get good marks from fellow travellers. Public transportation is only a short walk: Market St & 4th St Stop and Powell St & O'Farrell St Stop are only steps away.



Cleaning and safety practices


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest accommodations are accessible via mobile device
This information is provided by our partners.

At a glance

Hotel size

  • 195 rooms
  • Arranged over 9 floors


  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • One child (10 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • Pets not allowed
  • Service animals welcome


  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms


  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–11:00 AM
  • Restaurant
  • Coffee shop
  • Coffee/tea in a common area
  • Water dispenser

Travelling with children

  • Children stay for free (see details)

Working away

  • 24-hour business centre
  • Co-working spaces


  • 24-hour front desk
  • Multilingual staff


  • 1 building/tower
  • Built in 2021
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • 24-hour fitness centre
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • At least 10% of profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only


  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • IPad
  • IPod docking station
  • LED television
  • Cable TV channels

Home comfort

  • Climate-controlled air conditioning and heating
  • Iron/ironing board

Sleep well

  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge


  • Housekeeping (on request)
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only
  • Mobile key entry

Special features


CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 21.67 per person
  • Late checkout can be arranged for an extra charge of USD 39 (subject to availability)

Hygiene & cleanliness

This property advises that guest safety measures are currently in place.

Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Contactless check-in and contactless check-out are available.


Noise-free guestrooms cannot be guaranteed.
On-site parties or group events are strictly prohibited.
Long-term renters welcome.
This property uses wind energy, plus eco-friendly cleaning products.
Guests can rest easy knowing that there's a smoke detector on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards and debit cards. Cash is not accepted.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

citizenM San Francisco Union Square Hotel
citizenM San Francisco Union Square San Francisco
citizenM San Francisco Union Square Hotel San Francisco

Frequently asked questions

Does citizenM San Francisco Union Square offer free cancellation for a full refund?
Yes, citizenM San Francisco Union Square does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at citizenM San Francisco Union Square?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at citizenM San Francisco Union Square?
Sorry, there's no on-site parking at citizenM San Francisco Union Square.
What are the check-in and check-out times at citizenM San Francisco Union Square?
You can check in from 2:00 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of USD 39 (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
Is there an on-site casino at citizenM San Francisco Union Square?
No, this hotel doesn't have a casino, but San Pablo Lytton Casino (22-min drive) is nearby.
What is there to do at citizenM San Francisco Union Square and nearby?
Maintain your daily exercise routine at the 24-hour gym.
Are there restaurants at or near citizenM San Francisco Union Square?
Yes, there's an on-site restaurant, canteenM.
What's the area around citizenM San Francisco Union Square like?
CitizenM San Francisco Union Square is in Downtown San Francisco, a short 2-minute walk from Market St & 4th St Stop and 11 minutes' walk from Moscone Convention Center. Travellers love the hotel's prime location.







Staff & service




Property conditions & facilities




10/10 Exceptional

Amy, 2-night trip
Verified guest review

10/10 Exceptional

Comfortable, Clean, and Chill
This is the second CitizenM I have stayed at. I found San Francisco CitizenM consistent with my stay in Brickell FL. Checkin and out is easy, everything I need, clean and comfortable. Staff are relaxed, but attentive. I like that unlike your standard hotel you don't have door men trying to take your easy roll non heavy suitcase so you are then feel obligated to tip for something you didn't want, they provide quality of only what you need. The breakfast!! I am a fairly clean eatter, and I like that CitizenM provided this option- no hidden sugars in their food e.g. they had plain yogurt opposed to vanilla yogurt, bread option without honey (Euro style). They still had pastry options for those wanting a treat. CitizenM is becoming a go to for me. Just consistently comfortable, clean, and chill vibe.
Kristine, 2-night trip
Verified guest review

10/10 Exceptional

Sébastien, 8-night trip
Verified guest review

10/10 Exceptional

Kevin Shawn, 3-night trip
Verified guest review

10/10 Exceptional

Wonderful stay!
I stayed here pre and post surgery, and I must say…I DEFINITELY a made the right choice in hotels. A friend had recommended it to me, and I couldn’t be more grateful. Friendly staff (especially Oscar!!!), accommodating and helpful. The breakfast on site was delicious. Rooms were super clean. The accessible room that I booked post surgery was just wonderful. Highly recommend!
Misty, 2-night trip
Verified guest review

4/10 Fair

Very poor!
Eknath, 2-night trip
Verified guest review

6/10 Good

Nice but very small
First appearance was really clean but once we got into our room it was so small it was literally just enough room for one person kind of reminded me of a hostel personally I like something a little more spacious the room was very very clean there was no parking at the hotel whatsoever we had to walk four blocks to a secure parking lot because of all the break-ins. We were literally two blocks away from Zombieland where there were nothing but homeless and lots of drug users. I did like the shower pressure but the shower itself and the bathroom was so small it reminded me of a cruise ship restroom
Denise, 3-night trip
Verified guest review

10/10 Exceptional

Cheyanne, 1-night trip
Verified guest review

10/10 Exceptional

Miguel, 2-night trip
Verified guest review

10/10 Exceptional

1-night trip
Verified guest review