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Mandarin Oriental, Santiago

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At Mandarin Oriental, Santiago, where modern luxury meets natural beauty. Enjoy Italian cuisine at one of two on-site restaurants or take a dip in the seasonal pool. With in-room WiFi and babysitting services, families will appreciate this hotel's thoughtful amenities.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free parking
  • Free Wi-Fi
  • Connecting rooms available

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Seasonal outdoor pool
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
  • Conference centre
  • Business centre

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Garden
The current price is AU$308
20 June - 21 June

Why we love this property

Work and play balance
This hotel features 11 meeting rooms and a business centre for productivity. After hours, guests can enjoy the bar, poolside drinks, and 24-hour room service.
Culinary delights
Italian cuisine awaits at 2 on-site restaurants with garden and pool views. A cafe offers morning bites, while the bar provides post-adventure refreshment.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Club Room, 2 Single Beds

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed

9.4 out of 10
Exceptional
(38 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Single Beds

9.0 out of 10
Wonderful
(17 reviews)
  • City view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (View)

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 1 King Bed (View)

9.4 out of 10
Exceptional
(27 reviews)
  • Mountain view
  • 52 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite

Executive Suite

Executive Suite

  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Terrace

Premium bedding, down duvets, minibar, in-room safe

Suite, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 81 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Suite

Premium bedding, down duvets, minibar, in-room safe

Premier Suite

  • City view
  • 122 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Grand Suite, Terrace

Premium bedding, down duvets, minibar, in-room safe

Grand Suite, Terrace

  • City view
  • 144 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down duvets, minibar, in-room safe

Deluxe Room, 2 Queen Beds

  • City view
  • 47 sq m
  • Sleeps 3
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible

  • City view
  • 52 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down duvets, minibar, in-room safe

Executive Room, 2 Queen Beds

9.8 out of 10
Exceptional
(8 reviews)
  • 52 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Panoramic Suite

Panoramic Suite | Dining room

Panoramic Suite

  • City view
  • 141 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms | Living room

Family Suite, 2 Bedrooms

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

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About the area

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025

What's nearby

  • Parque Arauco Mall - 4 min walk - 0.4 km
  • Parque Araucano - 4 min walk - 0.4 km
  • KidZania Santiago - 12 min walk - 1.0 km
  • Apoquindo - 14 min walk - 1.2 km
  • Los Leones Golf Club - 2 min drive - 1.4 km

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 30 min drive
  • Hospitales Station - 14 min drive
  • Matta Station - 15 min drive
  • Parque Almagro Station - 15 min drive
  • Manquehue Station - 21 min walk
  • Alcantara Station - 21 min walk
  • Military Academy Station - 22 min walk
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)

Restaurants

  • ‪McDonald's - ‬5 min walk
  • ‪Lolita Jones - ‬6 min walk
  • ‪DoubleTree by Hilton Santiago Kennedy - ‬5 min walk
  • ‪glass17 - ‬5 min walk
  • ‪renaissance sky bar - ‬4 min walk

About this property

Mandarin Oriental, Santiago

  • Mandarin Oriental, Santiago features a ski shuttle and puts you within a 10-minute walk of Parque Arauco Mall. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Senso, one of 2 restaurants, which serves Italian cuisine and is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include a poolside bar, a 24-hour fitness centre and a children's pool. Fellow travellers love the helpful staff and overall property condition.

At a glance

DONE

Hotel size

    • 310 rooms
    • Arranged over 22 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Express check-out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
    • Babysitting*
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 18 kg per pet)*
    • Service animals welcome
    • Pets must be supervised
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
    • Electric vehicle charging point on site
    • Height restrictions apply for on-site parking
DONE

Off-site

    • Area shuttle*
    • Ski shuttle*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Babysitting (surcharge)
  • Children's menu

What to do

  • Ski shuttle (surcharge)
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Rafting nearby

Working away

  • Business centre
  • 11 meeting rooms
  • Computer station
  • Conference centre (16738 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike hire
  • Bike storage
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 1992
  • Safe-deposit box at front desk
  • Rooftop garden
  • Garden
  • Terrace
  • 24-hour fitness centre
  • Adjacent to a golf course
  • Seasonal outdoor pool
  • Bike parking
  • Locally sourced food is prioritised
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Some profits reinvested in community and sustainability
  • Local culture and ecosystem education
  • Renewable energy used
  • Double-glazed windows
  • Uses some LED lighting
  • Comprehensive food waste policy
  • Waste recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Doorbell and phone notifications

Ski

  • Ski shuttle (surcharge)
  • Downhill skiing nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)
  • Phone

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Uses some LED lighting
  • Composting
  • Recycling
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Dining

Senso – Overlooking the pool and garden, this theme restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. A children's menu is available.
Origen – This cocktail bar overlooks the pool and garden. Open daily.
Matsuri – Overlooking the pool and garden, this theme restaurant specialises in Peruvian cuisine and serves lunch and dinner. Open daily.
Atrium – On-site lobby lounge. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay the following charge at the property: Chile value-added tax (VAT) at 19%. A VAT exemption is available to travellers who present a valid passport and tourist visa showing that they are not a resident of Chile and who pay in foreign currency (e.g. USD).

Optional extras

  • Cooked-to-order breakfast is offered for an extra charge of approximately USD 45 for adults and USD 23 for children
  • Local area shuttle and ski shuttle services are offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for USD 100.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per day, plus a one-off cleaning fee of USD 50

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from October to March

Policies

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property uses some solar energy.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.

This property accepts credit cards. Cash is not accepted.

Credit cards accepted: Visa, Mastercard, American Express, Diners Club

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Hotel Santiago Mandarin Oriental

Grand Hyatt Santiago Hotel

Santiago Grand Hyatt

Grand Hyatt Santiago Hotel Santiago

Hyatt Santiago

Santiago Hyatt

Santiago Mandarin Oriental

Mandarin Oriental, Santiago Hotel

Hotel Santiago by Mandarin Oriental

Mandarin Oriental, Santiago Santiago

Mandarin Oriental, Santiago Hotel Santiago

Frequently asked questions

Does Mandarin Oriental, Santiago offer free cancellation for a full refund?

Yes, Mandarin Oriental, Santiago does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mandarin Oriental, Santiago?

Yes, there's a seasonal outdoor pool and a children's pool.

Are pets allowed at Mandarin Oriental, Santiago?

Yes, dogs are welcome, with a limit of 1 total and maximum weight of 18 kg per pet. There's a charge of USD 50 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.

Is parking offered on site at Mandarin Oriental, Santiago?

Yes, there's free self parking. Parking spaces may be limited. Electric car charging is available.

What are the check-in and check-out times at Mandarin Oriental, Santiago?

You can check in starting at 3:00 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.

What is there to do at Mandarin Oriental, Santiago and nearby?

Have fun with activities such as cycling, hiking and rafting, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Enjoy amenities such as a seasonal outdoor pool, a 24-hour fitness centre and a garden.

Are there restaurants at or near Mandarin Oriental, Santiago?

Yes, there are 2 on-site restaurants, featuring Italian cuisine and garden views.

What's the area around Mandarin Oriental, Santiago like?

Mandarin Oriental, Santiago is a short 6-minute walk from Parque Arauco Mall and 5 minutes' walk from Parque Araucano.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

9.0

Location

9.2

Staff & service

9.2

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as excellent, divine, and one of the best with a wide range of options. (21 reviews)
  • The pool area is a stunning oasis with a huge pool and excellent service. (26 reviews)
  • The spa was relaxing and perfectly thought out with fantastic facilities and services. (5 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Room
Service staff
Restaurant
Food
Location
Airport
Luxury
Air conditioning
Concierge

Reviews

Verified

10/10 Exceptional

Amazing pool. Excellent food. Incredibly friendly staff. Great rooms. Right next to a giant mall if you need to do shopping. Just a very solid spot
Thomas, 2-night trip
Verified

10/10 Exceptional

The club room was amazing, and the service was spectacular. The pool and restaurants were great, and we very much enjoyed & relaxed on our vacation.
Stephen, 3-night trip
Verified

10/10 Exceptional

Great hotel, best in Santiago, awesome rooms, wonderful views, great staff, very good restaurants, everything perfect
Ulrich, 4-night trip
Verified

10/10 Exceptional

Great staff in a wonderful hotel.
Victor, 1-night trip
Verified

10/10 Exceptional

Excellent pool
Max, 3-night trip
Verified

10/10 Exceptional

Lovely pool area/grounds. Staff were very accommodating. Comfy beds.
Hana, 3-night trip
Verified

10/10 Exceptional

Our room was clean and beautifully presented. Contrary to other reviews we found the staff to be extremely helpful and supportive. We would stay here again without hesitation.
Thomas, 2-night trip
Verified

10/10 Exceptional

Excellent Stay and the staff is attentive and friendly. Thank you!
Cindy, 1-night trip
Verified

10/10 Exceptional

perfect hospitality here! We stayed at a club room, and the staffs at the club lounge were amazingly wonderful. I traveled a lot of countries (50+), but here is the best hotel experience ever
Naoki, 4-night trip
Verified

10/10 Exceptional

The staff were all so lovely & helpful. The room was amazing on the 16th floor & the house keeping was so efficient, The breakfast was one of the best breakfasts we have had at any hotel. Definitely 5 stars.
Lorraine, 2-night trip
Verified

10/10 Exceptional

Friendly and courteous staff. Spacious, clean and comfortable room. Ground is well kept. Beautiful hotel. Convenient location with shops and restaurants within walking distance. Safe neighborhood.
Wei-Li, 1-night trip
Verified

10/10 Exceptional

Spacious, well designed rooms with terrific views, a nice poolside patio and extremely helpful front desk, concierge and customer service staff, as well as a superb driver/guide in Damien. I chose the hotel in part for its reputation as a place that does more than the usual to ensure you have a successful visit and they more than met my already high expectations, turning a very good visit into an outstanding experience, both solving problems and suggesting ways to maximize my time and enjoyment. The hotel really made a positive difference throughout my trip.
Sharon, 4-night trip
Verified

10/10 Exceptional

Very convenient location. Beautiful views to the mountains
Axel, 1-night trip
Verified

10/10 Exceptional

In my opinion this is the best hotel in Santiago. Rooms are large with stunning views of the Andes mountains. Well kept facilities, well trained staff and a terrace/pool area that’s a true oasis in a very busy city with warm temperatures 9 or 10 months of the year.
Francisco, 4-night trip
Verified

10/10 Exceptional

Great place and good food at the restaurant.
Alessandro, 6-night trip
Verified

10/10 Exceptional

Great place and service
Maria Valeria, 2-night trip
Verified

10/10 Exceptional

Beautiful hotel

Great service, very friendly staff, spacious rooms, very clean and nice pool area.
1-night trip
Verified

10/10 Exceptional

Fantastic experience. Everything about it including the walkability to restaurants and shopping. Camilo at Concierge’s was fantastic helping me with my wine tours. I will return!!!
Jason, 5-night trip
Verified

10/10 Exceptional

Beautiful property, comfortable room.
walter, 3-night trip
Verified

10/10 Exceptional

Very nice quality hotel with many dining options and comfortable rooms. The Mountain Views at sunrise were wonderful.
Michael, 3-night trip
Verified

10/10 Exceptional

The room is spacious with outstanding design, facing beautiful views. Bath designs and two-shower heads made users feel very comfortable. The breakfast through room service orders is excellent, we ordered pre-evenings, the service staff delivered exactly on times early morning. Food quality is super, with delicious taste and healthy options. Taxi arrangement is the best out of all my past experience. The price is even lower than Uber, driver came onsite waiting for us 10min before requested time, with a very good suv, and smooth driving to airport. All staff from reception desk, room service, restaurant, are very friendly and doing their job efficiently.
Lin, 3-night trip
Verified

10/10 Exceptional

Cannot say enough good about the Mandarin Oriental. Great hotel, great location, and probably the best pool of any hotel I’ve ever stayed at.
Robert, 3-night trip
Verified

10/10 Exceptional

Nice hotel in Santiago

The hotel is in very good condition. The staff were friendly and helpful. Also, the hotel is close to many restaurants.
Maria H, 1-night trip
Verified

10/10 Exceptional

It was an amazing stay. I never seen friendlier and more attentive staff than in this hotel.
Enery, 4-night trip
Verified

10/10 Exceptional

Very comfortable hotel with lovely grounds and large pool. Specious rooms, excellent shower, quiet and very clean. Great food in the hotel restaurants. A very enjoyable 4-day stay. Note that the hotel is not centrally located, so it's a taxi ride into town, but it's quiet for that reason.
Christopher, 3-night trip