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Sheraton Santiago Hotel and Convention Center

Photo gallery for Sheraton Santiago Hotel and Convention Center

Indoor pool, outdoor pool
Exterior
Premium bedding, Select Comfort beds, minibar, in-room safe
4 restaurants, lunch and dinner served, international cuisine
Junior Suite, 1 Double Bed, Non Smoking | Premium bedding, Select Comfort beds, minibar, in-room safe

Overview of Sheraton Santiago Hotel and Convention Center

Sheraton Santiago Hotel and Convention Center

4.0 star property
4-star Santiago hotel with 1 indoor pools, connected to the convention centre

8.2/10 Very good

400 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Airport transfer
The price is AU$202
Price available on 9/4/2023
Map
Ave Santa Maria 1742, Santiago, Region Metropolitana, 1742

Guests rated this location 8.1/10 - Very good

Main amenities
  • Daily housekeeping
  • 4 restaurants and 3 bars/lounges
  • Indoor pool and outdoor pool
  • Breakfast available
  • Ski storage
  • Fitness centre
  • Sauna
  • Steam room
  • Self parking
  • Children's pool
  • Pool bar
  • 24-hour room service
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Private bathroom
  • Premium TV channels

Room options

About this area

What's nearby

  • In Providencia

Getting around

  • Santiago (SCL-Arturo Merino Benitez) - 17 min drive
  • Santiago Central Station - 21 min drive
  • Pedro de Valdivia Station - 12 min walk
  • Manuel Montt Station - 14 min walk
  • Los Leones Station - 16 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Restaurants

  • El Cid - 2 min walk
  • El Ancla - 10 min walk
  • Lobby Bar - 2 min walk
  • El Bohío - 1 min walk
  • Bar La Virgen - 10 min walk
Map

About this property

Sheraton Santiago Hotel and Convention Center

Sheraton Santiago Hotel and Convention Center offers an airport shuttle (available 24 hours) for CLP 35000 per vehicle one way. Guests can indulge in massages, and El Jardin Coffee Shop, one of 4 restaurants, serves international cuisine and is open for lunch and dinner. Other highlights at this upmarket hotel include 3 bars/lounges, an indoor pool and an outdoor pool. The pool and helpful staff get good marks from fellow travellers. Public transportation is only a short walk: Pedro de Valdivia Station is 12 minutes and Manuel Montt Station is 14 minutes.

Languages

English, French, Italian, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 379 rooms
  • Arranged over 7 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • Due to COVID-19 restrictions, access to the pool is available by reservation only. Guests are required to reserve a time slot at the front desk at check-in.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Off-lead area available

Internet

  • Free WiFi and wired Internet access in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • On-site self-parking (CLP 15000 per day)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Off-site

  • Area shuttle within 50 km*

Other information

  • Smoke-free property
  • No stag or hen parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11:30 AM
  • 4 restaurants
  • 3 bars/lounges
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's pool
  • Playground

What to do

  • Bike rentals nearby
  • Golfing nearby
  • Skiing nearby

Working away

  • Business centre
  • Meeting room
  • Conference space (7575 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car hire
  • Dry cleaning/laundry services
  • Free food/drink shopping service
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Ski storage

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Spa services
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair-accessible bathroom dressing table
  • Braille/raised signage
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Lowered plug sockets in bathroom
  • Low-height worktop and sink
  • Height-adjustable showerheads
  • Grab bar near toilet
  • Grab bar in bath
  • Transfer shower

Languages

  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled) and heating
  • Ceiling fan
  • Minibar
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding
  • Selected Comfort mattress
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired Internet for a surcharge
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.

Dining

El Jardin Coffee Shop – This coffee shop specialises in international cuisine and serves lunch, dinner and light fare.
El Bohio – This poolside restaurant specialises in international cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open selected days.
Lobby Bar – This cocktail bar only serves light fare. Happy hour is offered. Open daily.
El Cid Restaurant – This restaurant specialises in international cuisine and serves lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). Open selected days.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual and transgender (LGBTQ) guests.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • The national sales tax (19%) may be charged upon checkout to residents of Chile regardless of length of stay and to non-residents staying in the country for 60 consecutive days or more. To qualify for a tax exemption, travellers must pay for their stay in foreign currency (not in Chilean pesos) and present a valid passport, along with the migration card they received upon arrival in the country at check-in. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

Optional extras

  • WiFi is available in guest rooms for CLP 7240 per day (rates may vary)
  • Wired Internet access is available in guest rooms for CLP 7240 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of approximately CLP 11000 for adults and CLP 11000 for children
  • Airport shuttle service is offered for an extra charge of CLP 35000 per vehicle (one way)
  • Local area shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for CLP 30000.0 per stay

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CLP 81000 per pet, per stay

Parking

  • Self-parking costs CLP 15000 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; guests are provided with hand sanitiser; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Policies

<p>This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.</p><p>Only registered guests are allowed in the guestrooms.</p> <p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Hotel Sheraton Santiago
Santiago Sheraton
Santiago Sheraton Hotel
Sheraton Hotel Santiago
Sheraton Santiago
Sheraton Santiago Hotel
Sheraton Santiago Hotel Santiago
Sheraton Santiago Hotel and Convention Center Hotel
Sheraton Santiago Hotel and Convention Center Santiago
Sheraton Santiago Hotel and Convention Center Hotel Santiago

Frequently asked questions

Does Sheraton Santiago Hotel and Convention Center offer free cancellation for a full refund?
Yes, Sheraton Santiago Hotel and Convention Center does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sheraton Santiago Hotel and Convention Center?
As of 26 Mar 2023, prices found for a 1-night stay for 2 adults at Sheraton Santiago Hotel and Convention Center on 9 Apr 2023 start from AU$202, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sheraton Santiago Hotel and Convention Center?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sheraton Santiago Hotel and Convention Center?
Yes, there's an indoor pool, an outdoor pool and a children's pool.
Are pets allowed at Sheraton Santiago Hotel and Convention Center?
Yes, cats and dogs are welcome. There's a charge of CLP 81000 per pet, per stay. Service animals are exempt from fees. Dog exercise areas are available.
Is parking offered on site at Sheraton Santiago Hotel and Convention Center?
Yes. Self-parking costs CLP 15000 per day.
Is an airport shuttle service offered by Sheraton Santiago Hotel and Convention Center?
Yes, an airport shuttle is available. The charge is CLP 35000 per vehicle one way.
What are the check-in and check-out times at Sheraton Santiago Hotel and Convention Center?
You can check in from 3:00 PM - midnight. Check-out time is noon.
What is there to do at Sheraton Santiago Hotel and Convention Center and nearby?
Have fun with nearby winter activities such as skiing, and in warmer months, enjoy a round of golf at the nearby golf course. Enjoy a swim in the indoor and outdoor pools after a day out and about. Sheraton Santiago Hotel and Convention Center also has 3 bars, a sauna and a steam room, as well as a picnic area and a garden.
Are there restaurants at or near Sheraton Santiago Hotel and Convention Center?
Yes, there are 4 on-site restaurants, featuring al fresco dining, international cuisine and garden views.
What's the area around Sheraton Santiago Hotel and Convention Center like?
Sheraton Santiago Hotel and Convention Center is a short 18-minute walk from Costanera Center and 19 minutes' walk from Clinica Santa Maria.

Reviews

8.2

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.1/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Very good

David, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Memorable experience
Thanks to Sheraton for making my experience so wonderful. The staff was welcoming and took care of all my needs. I also celebrated my dad's birthday and I am amazed at the attention to the details of this event.
gabriela, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Cheryl, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Jennifer, 1-night trip
Verified Hotels.com guest review

6/10 Good

Accommodation was ok. A/C did not work in the room. There was no coffee maker or microwave in the room. I expected more for the amount they charge.
Jyothi, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Raul, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Very Pleased
The service was excellent. The bed comfortable and bathroom clean. The breakfast was amazing and we sat by the pool which was beautiful. Would definitely return!
Michele, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Jean, 6-night business trip
Verified Hotels.com guest review

6/10 Good

Eduardo, 1-night trip
Verified Expedia guest review

8/10 Very good

Belkis, 4-night trip
Verified Hotels.com guest review