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Etéreo, Auberge Resorts Collection

5.0 star property
Upmarket beachfront resort with spa, near Maroma Beach
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Etéreo, Auberge Resorts Collection

Ocean Studio with Plunge Pool
2 bars/lounges, beach bar
Beach bar
Property grounds
Property grounds

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Non-smoking
    Non-smoking
  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness centre
  • Steam room
  • Free beach cabanas
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
Feel at home
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Separate bath and shower
The price is AU$1,559
includes taxes & fees
19 Nov - 20 Nov

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Two Bedroom Ocean Penthouse with Plunge Pool

Two Bedroom Ocean Penthouse with Plunge Pool | Dining room

Two Bedroom Ocean Penthouse with Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 283 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Ocean Suite with Plunge Pool

Beach/ocean view

Ocean Suite with Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 128 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Studio with Sky Deck and Plunge Pool

Ocean Studio with Sky Deck and Plunge Pool | Terrace/patio

Ocean Studio with Sky Deck and Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
  • 139 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Duplex, 2 Bedrooms (Ocean Veranda)

View from room

Duplex, 2 Bedrooms (Ocean Veranda)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 283 sq m
  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Ocean Studio - 2 Queens

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Ocean Studio - 2 Queens

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
Blackout curtains
  • 81 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for One Bedroom Ocean & Sunset Suite

View from room

One Bedroom Ocean & Sunset Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 153 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Three Bedroom Ocean Penthouse with Plunge Pool

Three Bedroom Ocean Penthouse with Plunge Pool | Dining room

Three Bedroom Ocean Penthouse with Plunge Pool

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 365 sq m
  • Ocean view
  • Sleeps 7
  • 2 Queen Beds and 2 King Beds

View all photos for Mangrove Studio with Plunge Pool - 2 Queens

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Mangrove Studio with Plunge Pool - 2 Queens

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
  • 81 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Mangrove Studio with Plunge Pool

View from room

Mangrove Studio with Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Ocean & Sunset Suite

Free minibar items, in-room safe, blackout curtains, iron/ironing board

Two Bedroom Ocean & Sunset Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 235 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 King Bed

View all photos for Three-Bedroom Ocean Veranda Duplex

Three-Bedroom Ocean Veranda Duplex

Three-Bedroom Ocean Veranda Duplex

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
  • 365 sq m
  • Sleeps 7
  • 2 Queen Beds and 2 King Beds

View all photos for Ocean Studio

Ocean Studio

Ocean Studio

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
Blackout curtains
  • 82.6 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Studio with Plunge Pool

Ocean Studio with Plunge Pool

Ocean Studio with Plunge Pool

Highlights

Furnished balcony or patio
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Separate bedroom
  • 81 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Ocean Suite with Sky Deck and Plunge Pool

Ocean Suite with Sky Deck and Plunge Pool | Terrace/patio

Ocean Suite with Sky Deck and Plunge Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
  • 193 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Mangrove Studio

Mangrove Studio

Mangrove Studio

Highlights

Furnished balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Minibar (some free items)
LED TV
Ceiling fan
Blackout curtains
  • 81 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Paseo Kanai 16, Playa del Carmen, QROO, 77730

What's nearby

  • Maroma Beach - 1 min walk - 0.1 km
  • Playa Paraiso Golf Course - 13 min drive - 9.2 km
  • Tres Rios Ecopark - 16 min drive - 8.7 km
  • El Camaleón Mayakoba Golf Course - 16 min drive - 10.5 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 16 min drive - 10.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 14.9 miles/23.9 km

Restaurants

  • ‪Beach Bar - ‬18 min drive
  • ‪Jaal-Ha - ‬18 min drive
  • ‪Pajarito - ‬15 min drive
  • ‪Chaya - ‬6 min walk
  • ‪Preferred Beach Club - ‬16 min drive

About this property

Etéreo, Auberge Resorts Collection

At Etéreo, Auberge Resorts Collection, you can spend time at the beach enjoying free cabanas, beach umbrellas and beach massages, plus you'll only be steps from Maroma Beach. 2 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Itzam, one of 3 restaurants, offers ocean views, and serves breakfast and dinner. Other highlights at this luxurious resort include 2 bars/lounges, a beach bar and a fitness centre.

Languages

English, Spanish

At a glance

Hotel size

  • 75 units
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 3:00 PM; check-in end time: anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs only, 2 total, up to 18 kg per pet)*
  • Service animals welcome
  • Pets must be supervised
  • Food and water bowls available
  • Pet-sitting and pet-grooming services offered

Internet

  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free secured on-site valet parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Beach bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Supervised childcare (surcharge)

What to do

  • On the beach
  • Fitness classes
  • Yoga classes
  • Snorkelling
  • Kayaking nearby
  • Fishing nearby

Working away

  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Free beach cabanas
  • Pool cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 8 buildings/towers
  • Built in 2021
  • Safe-deposit box at front desk
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Designer shops on-site
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Well-lit path to entrance

Room amenities

Be entertained

  • 50-inch LED TV
  • Cable TV channels

Home comfort

  • Heating (climate-controlled) and air conditioning
  • Ceiling fan
  • Stocked minibar (select free items)
  • Dressing gowns and slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Deep-soaking bath
  • Separate bath and shower
  • Rainfall shower heads
  • Soap and shampoo
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Sana has 6 treatment rooms, including rooms for couples. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Itzam – Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Che Che – Overlooking the ocean and pool, this restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Changarro – This beach restaurant serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: USD 1.62 per accommodation, per night

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 40 to 55 for adults and USD 30 to 40 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Rollaway beds are available for USD 75.0 per night
  • Children's club access is available for an extra charge

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 200 per pet, per stay

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Noise-free guestrooms cannot be guaranteed.
Guests can rest easy knowing that there's a security system on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.

Also known as

Etereo Auberge Resorts Collection
Etéreo, Auberge Resorts Collection Resort
Etéreo, Auberge Resorts Collection Playa del Carmen
Etéreo, Auberge Resorts Collection Resort Playa del Carmen

Frequently asked questions

Does Etéreo, Auberge Resorts Collection offer free cancellation for a full refund?
Yes, Etéreo, Auberge Resorts Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Etéreo, Auberge Resorts Collection?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Etéreo, Auberge Resorts Collection?
Yes, dogs are welcome, with a limit of 2 total and maximum weight of 18 kg per pet. There's a charge of USD 200 per pet, per stay. Service animals are exempt from fees. Pet-sitting services, grooming services and food and water bowls are available.
Is parking offered on site at Etéreo, Auberge Resorts Collection?
Yes, there's free valet parking.
What are the check-in and check-out times at Etéreo, Auberge Resorts Collection?
Check-in start time: 3:00 PM; check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
Is there an on-site casino at Etéreo, Auberge Resorts Collection?
No, this resort doesn't have a casino, but Riviera Gran Casino (22-min drive) is nearby.
What is there to do at Etéreo, Auberge Resorts Collection and nearby?
Have fun during the warmer months with activities such as snorkelling. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Etéreo, Auberge Resorts Collection also has 2 bars and a steam room, as well as spa services.
Are there restaurants at or near Etéreo, Auberge Resorts Collection?
Yes, there are 3 on-site restaurants, featuring beachfront dining and ocean views.
Does Etéreo, Auberge Resorts Collection have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does Etéreo, Auberge Resorts Collection have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Etéreo, Auberge Resorts Collection like?
Etéreo, Auberge Resorts Collection is a short 1-minute walk from Maroma Beach and 11 minutes' walk from Paradise Beach.

Etéreo, Auberge Resorts Collection Reviews

Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Kweisi Mfume, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Colin, 4-night trip
Verified Expedia guest review

10/10 Exceptional

The architecture and philosophy around well being was lovely. It helped in the relaxation of the week
Neil, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Quiet, unique getaway
Neal, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Exceptional service. Only 75 rooms, so it's never crowded. Beautiful landscape situated above a mangrove. Family friendly. Spacious and clean rooms.
Gulcin, 6-night family trip
Verified Orbitz guest review

10/10 Exceptional

leon, 3-night trip
Verified Expedia guest review

10/10 Exceptional

There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “relaxing” vacations to this one and we have genuine plans to return one day - which is not a common thing we do since we enjoy staying in different places. We are telling all our family and friends to make an effort to visit!
Ryan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Fantastic spot! Beach and pool areas are well attended and maintained. Dinning options are great too with different foods at each.
Charith, 4-night family trip
Verified Expedia guest review

8/10 Very good

Underwhelming
I was completely underwhelmed with the hotel overall. The room was perfection, no complaints. The design of the hotel was beautiful - the property, decor, etc. However, the beach was terrible. It was tiny, the water was not crystal clear, not sure what it was as there was not a ton of seaweed visible. The sand was mostly hard, not the powder soft white beaches which are everywhere else in the area. I have stayed at every hotel in mayakoba, and I was very excited to try something new, but it was just a disappointment at this price point. The property is small and there are very few options for food. I am always a beach person, never hang out by the pool, but the food and beverage options (and prices, so weird!) were better at the pool. I ordered a $25 pina colada by the beach that was horrible... bad enough that I genuinely think it was an accident. I did not want to complain, so I just moved on and did not finish it. Service was ok, nothing special like at the rosewood or even fairmont hotels. Stunning design, but lacking in a lot of areas. It's new, so I hope they can improve.
jessica, 3-night trip
Verified Hotels.com guest review

6/10 Good

Property is good but at the price one would expect something exceptional
Harsh, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Flawless
Kai, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

Spectacular. The absolute best in all of Cancun.
Kai, 1-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Everything we had hoped for all around! Above all, every single person we met who work at Etereo are beyond kind and thoughtful and went above and beyond to make us feel so genuinely taken care of. We left feeling like we made new friends that we would love to see again. The restaurants, pools, our room and especially SANA (spa) were simply perfect and we experienced beautiful and spiritual experiences while there that we will never forget.
Carly, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Jeremy B, 3-night trip
Verified Expedia guest review

10/10 Exceptional

El único tema es que reserve una habitación Ocean Studio con Sky deck y punge pool y me dieron una que solo era Ocean Studio with Plunge Pool. No entiendo la razón de ello ni se me hace correcto que no den lo que uno reservo y pago, aparte de ello el hotel es espectacular y un gran servicio. Lastrima que no honraron ni bonificaron el cuarto que no me pudieron dar
Daniel, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Hôtel incroyable et service A1. Nous avons passé de superbes vacances et je le recommande sans hésiter.
Kevin, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing place. Clean, new, gorgeous rooms and service. Go before the massive new hotel opens next door and it’s busy and not relaxed!
Paige, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Simply stunning!
Julian, 2-night romance trip
Verified Expedia guest review

8/10 Very good

The property was incredible great staff, great location brand new, almost perfect, the butler, Alvaro was the best I’ve had at any resort. the food was incredible the primary downside was the lack of dining options , it was the same dinner menu every night. They did offer the option of customized dinners which we took advantage for Mexican taco dinner that was fabulous. First day we noted many sand fleas. They were everywhere. They provided eco-friendly bug spray was not effective against them . Less prevalent in the days that followed yet they were there and all of us ended up with multiple bites. Recommend taking your own Deepwoods off or something to protect yourself against these fleas. The beach lounging options were incredible. Each weight service was good but could’ve been much more attentive. Overall probably the best resort we have stayed at in the Cancun/Playa area.
RICHARD, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

En general todo el conjunto del hotel-Restaurantes-amenidades funcionan muy bien
Tony, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Es un lugar increible para descansar y vacacionar en familia o con la pareja.
Rodrigo, 2-night family trip
Verified Expedia guest review

8/10 Very good

Es una linda propiedad para adultos
Iliana, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

C’était notre 2e séjour en famille à Etereo et nous y retournerons. C’est tranquille, magnifique et le service est exceptionnel.
Kevin, 6-night family trip
Verified Expedia guest review

10/10 Exceptional

Zwei Worte: einfach toll!
Alon, 4-night trip
Verified Expedia guest review

2/10 Poor

Muchas Deficiencias Muy cara
Marisela, 3-night trip
Verified Expedia guest review