Marsden Viaduct Hotel, Auckland: Reviews & Hotel Deals

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Bayfront hotel with restaurant, near Sky Tower

Dates

December 2024

January 2025

Deluxe King Room with Marina View | View from room

Junior King Suite Balcony, Pool View | City view

Premium bedding, down duvets, pillow-top beds, in-room safe

Overview
Rooms
Location
Policies

VIP Access

Very good

Popular amenities

Airport transfer

Connecting rooms available

Bar

Electric vehicle charging point

24/7 front desk

Spa

Main amenities

Daily housekeeping
Near the beach
Restaurants and bar/lounge
Breakfast available
Self parking
Coffee shop/cafe
Spa services
Massage/treatment rooms
Airport shuttle
Area shuttle
Shopping centre shuttle
Train station pick-up service

For families

Cots/infant beds (surcharge)
Cookware, dishware and utensils
Connecting/adjoining rooms available
Private bathroom
Separate bath and shower
Premium TV channels

includes taxes & fees

23 Dec - 24 Dec

Room options

Superior Room, Non Smoking, City View

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Mini-fridge

Smart TV

35 sq m
City view
Sleeps 3
1 King Bed

Deluxe King Room, Non Smoking, Bathtub

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Mini-fridge

Smart TV

40 sq m
Sleeps 3
1 King Bed

Deluxe King Room with Marina View

Highlights

Balcony

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Mini-fridge

Smart TV

42 sq m
Marina view
Sleeps 3
1 King Bed

Deluxe Room with Balcony, 1 King Bed, Courtyard View

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Mini-fridge

50 sq m
Sleeps 3
1 King Bed

Junior King Suite Balcony, Pool View

Highlights

Balcony

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Connecting rooms available

Mini-fridge

55 sq m
Sleeps 3
1 King Bed

Similar properties

50-inch LED TV with digital channels, TV, pay films

Pool

Spa

Parking available

Free WiFi

includes taxes & fees

23 Dec - 24 Dec

About the area

21 Viaduct Harbour Ave, Auckland, Auckland, 1010

What's nearby

Sky Tower - 10 min walk - 0.9 km
SkyCity Casino - 10 min walk - 0.9 km
Auckland Ferry Terminal - 14 min walk - 1.2 km
Spark Arena - 4 min drive - 2.0 km
Eden Park - 8 min drive - 5.1 km

Getting around

Auckland (AKL-Auckland Intl.) - 29 min drive
Auckland Baldwin Avenue Station - 12 min drive
Auckland Greenlane Station - 13 min drive
Auckland Britomart Station - 14 min walk
Gaunt Street Tram Stop - 1 min walk
Daldy Street Tram Stop - 4 min walk
Halsey Street Tram Stop - 6 min walk
Airport shuttle (surcharge)
Area shuttle (surcharge)
Train station drop-off (surcharge)
Train station pickup (surcharge)
Ferry terminal shuttle (surcharge)
Shopping centre shuttle (surcharge)
Bus station shuttle (surcharge)

Restaurants

‪Hello Mister - ‬6 min walk
‪The Brewers Co-Operative - ‬8 min walk
‪Tuckshop - ‬3 min walk
‪Williams Eatery - ‬6 min walk
‪Grand Harbour Chinese Restaurant - ‬4 min walk

About this property

Marsden Viaduct Hotel

When you stay at Marsden Viaduct Hotel, you'll be within a 15-minute walk of Auckland Ferry Terminal and Sky Tower. You can indulge in deep-tissue massages, body wraps or aromatherapy, and grab a bite to eat at LA' Maree- on site, which serves local and international cuisine and is open for breakfast, lunch and dinner. Also, SkyCity Casino and Princes Wharf are within a 15-minute walk. The helpful staff and location get great marks from fellow travellers. Public transportation is only a short walk: Gaunt Street Tram Stop is steps away and Daldy Street Tram Stop is 4 minutes.

Languages

English, Filipino, Hindi, Norwegian, Spanish

At a glance

Hotel size

- 80 rooms
- Arranged over 6 floors

Arriving/Leaving

- Check-in start time: 2:00 PM; check-in end time: midnight
- Contactless check-in and check-out are available
- Express check-out available
- Early check-in subject to availability
- Late check-in subject to availability
- Minimum check-in age – 21
- Check-out time is 10:00 AM
- Contactless check-out
- Late check-out subject to availability

Special check-in instructions

- This property offers transfers from the ferry terminal, airport, train station and bus station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
- The property charges 3.10 per cent for credit card payments
- The check-in location differs from the property location; go to: [21 Viaduct Harbour Avenue AKL (Same building as Sofitel Viaduct)]
- Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
- To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
- If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
- Guests can choose to either self-clean the property prior to checkout, or pay an additional cleaning fee of NZD 0.00 at checkout

Required at check-in

- Credit card required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21

Pets

- Pets not allowed
- Service animals welcome

Internet

- Free WiFi in public areas
- Free WiFi in rooms

Parking

- On-site parking only available on request
- Secured covered on-site self-parking (NZD 45 per night)
- Wheelchair-accessible parking on site
- On-site parking is limited (max. 10 spaces per unit)
- Electric vehicle charging point on site
- On-site parking includes off-street options
- 24-hours off-site parking within 328 ft (NZD 50 per night)
- Street parking available

Transfers

- Airport shuttle on request (available 24 hours a day)*
- Train station shuttle from 6:00 AM to 11:30 PM*
- Ferry terminal shuttle*
- Bus station shuttle*

Off-site

- Area shuttle within 500 metres*
- Shopping centre shuttle*

Other information

- Smoke-free property

Property amenities

Food and drink

Full breakfast (surcharge) each morning 7:00 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Shared microwave
Water dispenser

Travelling with children

Local/corner shop
Children's menu
Corner guards

What to do

Stereo
Beach nearby
Access to nearby indoor pool
Access to nearby health club
Bike rentals nearby
Hiking/biking trails nearby
Boat tours nearby
Scooter/moped hire nearby
Segway hire/tours nearby
Marina nearby

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Luggage storage
Multilingual staff
Porter/bellhop
Bike storage

Facilities

2 buildings/towers
Built in 2012
Safe-deposit box at front desk
Television in common areas
Bike parking
Spa services
Massage/treatment rooms
Locally owned and organised tours and activities
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive recycling policy
No plastic soft drinks bottles
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Water dispenser
Reusable cups only
Reusable tableware only
Banquet hall
Dock
Outdoor furniture
Traditional architecture

Accessibility

Lift
Wheelchair-accessible path of travel
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible lounge
Accessible bus station shuffle
Accessible train station shuttle
Hand-held shower heads
Height-adjustable showerheads
Lever door handles
Well-lit path to entrance
Step-free path to entrance
Area rugs in public areas
Thin carpet in public areas
Thin carpet in room
Tile flooring in public areas
Tile flooring in room
Hardwood flooring in public areas

Room amenities

Be entertained

Smart speaker
DVD player
50-inch Smart TV
Premium digital channels
Netflix
Streaming services

Home comfort

Climate-controlled air conditioning and heating
Portable fan
Iron/ironing board
Window screens
Laundry detergent

Sleep well

Hypo-allergenic bedding
Down duvet
Blackout curtains
Soundproofed rooms
Premium bedding
Pillow-top mattress
Cot/infant bed (surcharge)
Rollaway/extra bed (surcharge)

What to enjoy

In-room massage
Individually furnished and decorated

Freshen up

Private bathroom
Deep-soaking bath
Separate bath and shower
Rainfall shower heads
Designer toiletries
Hairdryer
Toothbrush and toothpaste
Toilet paper

Stay connected

Desk
Free WiFi
Free local calls
Desk chair
Electrical adapters/chargers

Food and drink

Meal delivery service
Mini fridge
Freezer
Free bottled water
Cookware, dishes and utensils
Reusable coffee/tea filters
Paper towels

Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Bulk dispenser for toiletries
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Guidebooks/recommendations
Local maps
Restaurant dining guide

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

Dining

LA' Maree- on site – This poolside fine-dining restaurant specialises in local and international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

French Press Cafe- Onsite – This café overlooks the ocean. Reservations are required. Open selected days.

Grape and Olive- Onsite – This bar overlooks the ocean and specialises in Mediterranean cuisine. Open selected days.

Fees & policies

Refundable deposits

Deposit: NZD 250 per accommodation, per stay
Breakage deposit: NZD 250 per stay
A damage deposit of NZD 250 will be collected before check-in

Optional extras

Full breakfast is offered for an extra charge of approximately NZD 35 to 52 for adults and NZD 15 to 52 for children
Airport shuttle service is offered for an extra charge of NZD 50 per person (one-way)
Ferry terminal shuttle, train station pick-up and train station drop-off services are offered for an extra charge
Local area shuttle and shopping centre shuttle services are offered for an extra charge
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Credit card charges are subject to an extra charge of 3.10 per cent
Spa access is available for an extra charge of NZD 25 per day
Towels are available for an extra charge of NZD 0 (or guests may bring their own)

Children & extra beds

Cots/infant beds are available for NZD 20.00 per night
Rollaway beds are available for NZD 100 per night
Airport shuttle for children between the ages of 4 and 12 costs NZD 25 (one-way)
Guests must contact this property in advance to reserve rollaway/extra beds

Parking

Covered self-parking costs NZD 45 per night
Parking is available nearby and costs NZD 50 per night (328 ft away; open 24 hours)
Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

Pool access is available for an extra charge of NZD 25 per day
Guests under 21 years old are not allowed in the swimming pool
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

On-site parties or group events are strictly prohibited.

Long-term renters welcome.

This property uses a grey water recycling system and eco-friendly cleaning products.

Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting on-site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Cashless transactions are available.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Property Registration Number 9429049065527

Also known as

Marsden Viaduct Hotel Hotel

Marsden Viaduct Hotel Auckland

Marsden Viaduct Hotel Hotel Auckland

Marsden Viaduct Hotel Same building as Sofitel Viaduct

Frequently asked questions

Does Marsden Viaduct Hotel offer free cancellation for a full refund?

Yes, Marsden Viaduct Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Marsden Viaduct Hotel?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Marsden Viaduct Hotel?

Yes. Self-parking costs NZD 45 per night. Parking spaces may be limited. Electric car charging is available.

Is an airport shuttle service offered by Marsden Viaduct Hotel?

Yes, an airport shuttle is available. The charge is NZD 50 per person one-way.

What are the check-in and check-out times at Marsden Viaduct Hotel?

Check-in start time: 2:00 PM; check-in end time: midnight. There's a charge for early check-in (subject to availability). Check-out time is 10:00 AM. Late check-out is available for a charge (subject to availability). Express check-out and contactless social distancing and check-out are available.

Is there an on-site casino at Marsden Viaduct Hotel?

No, this hotel doesn't have a casino, but SkyCity Casino (10-min walk) is nearby.

What is there to do at Marsden Viaduct Hotel and nearby?

Have fun with nearby activities such as cycling, boat tours and hiking. Additional recreation nearby includes casino gaming and segway hire. Enjoy amenities such as a Turkish bath, spa services and access to a nearby health club.

Are there restaurants at or near Marsden Viaduct Hotel?

Yes, LA' Maree- on site offers local and international cuisine, garden views and poolside dining.

Does Marsden Viaduct Hotel have rooms with private hot tubs?

Yes, each room has a deep-soaking bath.

What's the area around Marsden Viaduct Hotel like?

Marsden Viaduct Hotel is located on the waterfront in Auckland Central Business District, a short 1-minute walk from Gaunt Street Tram Stop and 14 minutes' walk from Auckland Ferry Terminal. Travellers give top marks for the hotel's prime location.

Marsden Viaduct Hotel Reviews

8.4

Very good

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Very good

12 Dec 2024

Very Inconvenient Reception Arrangement

Very nice rooms and convenient location. Just a couple of things that would make me reconsider staying again. 1. This hotel is within Sofitel. There's no signage so very difficult to find the first time. Once inside, reception is on level three, but until you check in there's no way to use the lifts. Sofitel staff advised me to call and somebody will meet me, but without a local number this isn't an option. Would be nice if you could easily get to reception. 2. There's no individual AC control in the rooms. My room was very hot. There was a portable fan in my room, but disappointing for a 4 star hotel. 3. My access card stopped working. Once again I couldn't easily get to reception. Once I got back to reception, the single staff member was fixing my card but was also getting called to pick up guests from the lobby, so I or new guests were left waiting due to the weird reception arrangement.

3-night business trip

Verified Hotels.com guest review

10/10 Exceptional

8 Dec 2024

Nice stay but sign on offer was a let down.

Was greeted at the door and taken up to reception on the 3rd floor as this hotel shares this space with another hotel. Was able to park car but had to be helped to get in and out. The walk originally was so long from reception to my room on the otherside. But found an elevator near my room which helped. Overall the room was conformable and had what i needed. One complaint would be that they had a sign offering wahlburger delivery right to your room but when i tried to order the service was unavailable. I called to explain to reception my issue which they replied that there must have been an issue with the wahlburgers servers and that i should order uber eats. Felt it kind of defeated the purpose of this sign.

Charity, 1-night trip with friends

Verified Hotels.com guest review

2/10 Poor

23 Nov 2024

Do noy stay at this place

This hotel is locate inside Sofitel Hotel. They have no reciption on main floor & we can't go to their floor by elevator or staircase. And there's no phone or even a button we can use to contect them. We had to call them by our cellphone which is international roaming. The room cleaness is belwo average. I had a back pain & wanted to take a hot bath. After filled water, I saw dirty black pieces & hairs in bathtub. I tried to drain water butdrainage doesn't not work. Thier office has closed. The next day, only bed was made & bath towels hanged on rack been takedn away withour replacement. Dirty floor wasn't vacumed & bathtub wasn't dained. The reciption said she could come but never did. After several hours, we talked to them again. The lady came and gave us new bath towel. After half hour, a guy came. He tried to fix the drainage but failed. Then he went to an empty room to see how the drainage works. Then he came back but still failed to drain water. We asked to use empty room bathtub so I could have a hot bath for my back pain. He said that he would go to check & let us know. We waited for about an hour and then my husband went to their office. The guy closed the door and has gone. How terrible the service is.

Winnie, 1-night trip

Verified Hotels.com guest review

2/10 Poor

23 Nov 2024

Do not book this place

Winnie, 1-night trip

Verified Hotels.com guest review

10/10 Exceptional

22 Nov 2024

Andrew, 3-night business trip

Verified Hotels.com guest review

10/10 Exceptional

16 Nov 2024

D P, 2-night trip

Verified Hotels.com guest review

10/10 Exceptional

16 Nov 2024

Abigail, 3-night trip

Verified Hotels.com guest review

8/10 Very good

15 Nov 2024

Wonderful stay

We had a wonderful stay! Great walking distance from the restaurants along the viaduct. Friendly staff, checkin was easy! Would absolutely stay again

James, 2-night family trip

Verified Hotels.com guest review

8/10 Very good

10 Nov 2024

Tim, 1-night trip

Verified Hotels.com guest review

6/10 Good

8 Nov 2024

Marie, 1-night trip

Verified Hotels.com guest review

8/10 Very good

3 Nov 2024

Disappointed

Great location but unfortunately the hotel is needing some tlc the communication with staff and customer was poor. Also we got offered the 20%discount on first meal and soft drinks again does not apply here.Don’t eat in French cafe the food served was below any standard for a hotel cafe again poor communication too.

Julian, 1-night trip

Verified Hotels.com guest review

4/10 Fair

29 Oct 2024

Long weekend stay

Unfortunately the stay was a little annoying because of lack of availability to 20%off food in hotel restaurant as informed by hotels.com . The general communication was poor and lifts broke down and overall cleanliness in corridor was bit poor needed a carpet cleaner but saying this the overall stay was comfortable and handy for downtown restaurants and Marina .

Julian, 2-night trip

Verified Hotels.com guest review

8/10 Very good

28 Oct 2024

Milo, 2-night trip

Verified Hotels.com guest review

8/10 Very good

16 Oct 2024

Dean, 1-night business trip

Verified Hotels.com guest review

8/10 Very good

15 Oct 2024

Business trip

I stayed at the hotel a number of times, the first room i was given was disable room that had no desk to work at, I requested another room and was provided an upgrade thank you. It was a bit strange to be told because I booked through a third party, they cannot normally change rooms. I did notice the room i had was starting to look in need of a tidy up in the bathroom and in general.

mark, 2-night business trip

Verified Hotels.com guest review

10/10 Exceptional

17 Sept 2024

Dean, 1-night business trip

Verified Hotels.com guest review

10/10 Exceptional

17 Sept 2024

Very helpful staff, willing to go the extra mile for guests.

Karina, 1-night trip

Verified Expedia guest review

10/10 Exceptional

15 Sept 2024

Simon, 3-night trip

Verified Hotels.com guest review

10/10 Exceptional

6 Sept 2024

Jeanette, 1-night trip

Verified Expedia guest review

4/10 Fair

3 Sept 2024

Leesah, 2-night trip

Verified Expedia guest review

10/10 Exceptional

26 Aug 2024

Tony, 1-night family trip

Verified Hotels.com guest review

10/10 Exceptional

26 Aug 2024

Very convenient, good size room and bathroom. Really enjoyed our stay.

Judy, 1-night romance trip

Verified Wotif guest review

10/10 Exceptional

26 Aug 2024

Lovely spacious apartment - great water pressure and all facilities including large bath

Anne, 1-night trip

Verified Expedia guest review

10/10 Exceptional

21 Aug 2024

Dean, 1-night business trip

Verified Hotels.com guest review

8/10 Very good

19 Aug 2024

Great sized rooms. Comfortably appointed.

Anastasia, 2-night trip

Verified Expedia guest review

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Marsden Viaduct Hotel

Photo gallery for Marsden Viaduct Hotel

Reviews

Very good

Popular amenities

Main amenities

For families

Room options

View all photos for Superior Room, Non Smoking, City View

Superior Room, Non Smoking, City View

Highlights

View all photos for Deluxe King Room, Non Smoking, Bathtub

Deluxe King Room, Non Smoking, Bathtub

Highlights

View all photos for Deluxe King Room with Marina View

Deluxe King Room with Marina View

Highlights

View all photos for Deluxe Room with Balcony, 1 King Bed, Courtyard View

Deluxe Room with Balcony, 1 King Bed, Courtyard View

Highlights

View all photos for Junior King Suite Balcony, Pool View

Junior King Suite Balcony, Pool View

Highlights

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About the area

What's nearby

Getting around

Restaurants

About this property

Marsden Viaduct Hotel

Languages

At a glance

Hotel size

Arriving/Leaving

Special check-in instructions

Required at check-in

Pets

Internet

Parking

Transfers

Off-site

Other information

Property amenities

Food and drink

Travelling with children

What to do

Services

Facilities

Accessibility

Room amenities

Be entertained

Home comfort

Sleep well

What to enjoy

Freshen up

Stay connected

Food and drink

More

Special features

Spa

Dining

Fees & policies

Refundable deposits

Optional extras

Children & extra beds

Parking

Pool, spa, & gym (if applicable)

Policies

Also known as

Frequently asked questions

Marsden Viaduct Hotel Reviews

Reviews

Very good

9.0/10

8.6/10

8.2/10

8.4/10