Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Melbourne, Victoria, Australia
1 room, 2 adults

Best Western Melbourne City

3.5-star3.5 stars
16 Spencer Street, Melbourne, VIC, 3000, Australia

City-center hotel, steps from Yarra Riverfront
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Very accommodating and friendly service!May 23, 2020
  • The skylight in the room needed a night time blind to keep the street lights from keeping…Mar. 23, 2020

Best Western Melbourne City

from A$101
  • Matchbox
  • Standard Trio Room
  • Standard Twin Room
  • Shoebox
  • Rooftop Apartment
  • Standard King Room
  • Courtyard Room - Pet Friendly

What’s around Best Western Melbourne City


  • In Melbourne Central Business District
  • Melbourne Convention and Exhibition Centre - 5 min walk
  • Crown Casino and Entertainment Complex - 6 min walk
  • Marvel Stadium - 15 min walk
  • Melbourne Central - 21 min walk
  • Melbourne Cricket Ground - 31 min walk
  • University of Melbourne - 33 min walk
  • RMIT University - 26 min walk

Getting around

  • Tullamarine Airport (MEL) - 19 min drive
  • Melbourne, VIC (MEB-Essendon) - 15 min drive
  • Avalon Airport (AVV) - 38 min drive
  • Southern Cross Station - 6 min walk
  • Flinders Street Station - 14 min walk
  • Spotswood Station - 8 min drive
  • Flagstaff Station - 16 min walk
  • Melbourne Central Station - 23 min walk
  • North Melbourne Station - 27 min walk

At a glance

Key facts

Hotel size

  • This hotel has 114 rooms
  • This hotel is arranged over 5 floors


  • Check-in time 3:00 PM-anytime
  • Check-out time is 11 AM
Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
All guests must show a valid passport. This is the only form of identification that is accepted at this property.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • Pets allowed *

  • Specific rooms only, restrictions apply *

  • 2 per room

  • Food and water bowls available


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking *

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Coffee shop/café
  • Room service (during limited hours)
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Number of buildings/towers - 1
  • Lift
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Rooftop terrace
  • Library
  • Television in common areas
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
Languages Spoken
  • Chinese
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch plasma TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Fridge
  • Daily housekeeping

Special features


Oliviers Cafe - This café specializes in local cuisine and serves breakfast and brunch.

Best Western Melbourne City’s small print

Also known as

  • Pensione Hotel Melbourne
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel
  • Best Melbourne City Melbourne
  • Best Western Melbourne City Hotel
  • Best Western Melbourne City Melbourne
  • Best Western Melbourne City Hotel Melbourne
  • Pensione Hotel
  • Pensione Melbourne
  • Pensione
  • Pensione Hotel Melbourne - By 8 Melbourne
  • Pensione Boutique Hotel Melbourne
  • Best Western Melbourne City Hotel
  • Pensione Boutique Hotel Melbourne
  • Best Melbourne City Hotel


State tax ID - 68932034202

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Commonly-touched surfaces are cleaned with disinfectant between stays, and bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

Deposit: AUD 100 per stay

Optional extras

Credit card charges are subject to an extra charge of 1.5 percent

Late check-out can be arranged for an extra charge of AUD 20 (subject to availability)

Self parking costs AUD 35 per day with in/out privileges

Parking is available nearby and costs AUD 35 per night

Buffet breakfast is offered for an extra charge of AUD 15 for adults and AUD 15 for children (approximately)

Pets are allowed for an extra charge of AUD 30 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Best Western Melbourne City

  • Does Best Western Melbourne City offer free cancellation for a full refund?
    Yes, Best Western Melbourne City does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Best Western Melbourne City?
    Yes. Self parking costs AUD 35 per day.
  • Are pets allowed at Best Western Melbourne City?
    Yes, pets are welcome, with a limit of 2 per room. There's a charge of AUD 30 per pet, per night.
  • What are the check-in and check-out times at Best Western Melbourne City?
    You can check in from 3:00 PM to anytime. Check-out time is 11 AM. Late check-out is available for a charge of AUD 20 (subject to availability).
  • Are there restaurants at or near Best Western Melbourne City?
    Yes. Nearby restaurants include Flinders Lane (10-min walk).
  • What is there to do near Best Western Melbourne City?
    Recommended spots to visit include Melbourne Convention and Exhibition Centre (5-min walk) and Crown Casino and Entertainment Complex (6-min walk), along with Marvel Stadium (0.8 mi) and Melbourne Central (1.1 mi).

Recent reviews

Very good 8.0 From 1,024 reviews

Exceptional 10.0
Conveniently Located in the CBD
Best location I've had so far on my trips to Melbourne. With trams, trains and buses almost outside your door movement around the city is quick and easy or fine for a comfortable walk to shopping, restaurants, theatre, and galleries. It's great when traveling early or late as bus to the airport is in walking distance.
Norman, au5 night trip
Very good 8.0
All was good, however the stars could smile a bit more, but overall were friendly. Booked thinking I was getting two twin beds and got two two singles I could only just fit in the bed. No rubies bin in room only in the toilet. More milk is required in the room as I only had 2 tiny milks 15 mil if that. Overall 7 out of 10. Not worth $230 I paid
Giuseppe, au1 night trip with friends
Exceptional 10.0
Great Stay
So handy to everything. Room was great and comfy. Only criticism I have, is the shower recess is very small....
au3 night trip with friends
Exceptional 10.0
To easy
Great value for money property although room were small managed it with ease have no hesitation in recommending this property
Shane, au1 night trip
Exceptional 10.0
Ripper of a hotel
Fabulous hotel in a convenient location. Well priced , clean, friendly staff.
David, au7 night trip
Good 6.0
Stay in Melbourne
Hi, I am a large man and I was moved from original room on 3rd floor to room on 2nd floor as I was not able to fit through the shower door and then I just squeezed through on 2nd floor room before being moved to room 011 on ground floor which had a king size bed ((two singles pulled together which were different heights) and a large shower entry (disabled room I believe)! The people working the desk were great and house maids were wonderful! I would book into your motel again if I was coming to Melbourne for the convenience of the location to where I was going! Thanks 🙏 David
David, au5 night trip
Good 6.0
The staff helpful, the room was very small, no window, a skylight, the shower screen door not very wide, the tile a the bottom of shower need a good re do,
Lynnette, au1 night trip
Exceptional 10.0
Very comfortable. Ideal room for my purposes, with full days and no need for more than a bed and shower. Housekeeping was perfect.
John, au5 night trip
Exceptional 10.0
A great experience
The front desk team were amazingly helpful to our requests. Rooms on the ground floor were excellent. The beds were awesome :)
au2 night family trip

Best Western Melbourne City

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