What was supposed to be our relaxing stay after a really tough year, turned out to be the most frustrating vacation I’ve ever been on and a complete waste of money, and was meant to be to celebrate my birthday.
After first arriving, the hotel had power outages. While I understand that the infrastructure in the area is less developed, the hotel did not have a back up generator for the rooms, so no air conditioning.
The rooms were wet and musty, leaving all our clothes to smell bad for the whole trip.
Then after a rainstorm, our room began to flood on the ground level after water came in through the patio doors. We were switched to a new room, but no compensation offered. The new room had broken pieces of decor with rusty nails sticking out and a broken power outlet that pulled out from the wall entirely when you tried to unplug something.
Next, my spouse tried to arrange with the front desk to have them bring a little cake from the buffet to the room to try to turn my birthday around after having such a poor experience so far. They agreed to deliver it to the room between 3pm-4pm, and it never arrived.
Next, we had maintenance try to enter our room without permission while we were sleeping to fix the “broken window”. We had no clue what they were talking about, but could only assume it was related to our OLD room that had the leaking patio doors. They argued with us for 5 mins before leaving.
Finally, we got locked out of our room because the keys stopped working.