2/10 Poor
25 Dec 2022
The worst hotel stay in my life.
The hallway smells full of smoke. I couldn’t breathe. I had to speak about the smoke with the young lady which she was lovely. She was honestly didn’t know what happened. When she asked the other staff, she was told the owner has a room near our room and he smokes there and no one can talk to him. If the owner can’t fellow the standard hotel rules or ethics but puts a big sign smoking isn’t allowed. Just rubbish management. The young lady moved me a room and i thought my nightmares was done but it wasn’t. The whole bedding had stain all over. The second day I opened the mattress protector and it brown stain all over it too. My partner said let’s move to another hotel but I was too tired to do anything besides sleep. I wish I moved from that hotel. The queen mattress was cut in half which it wasn’t our choice. I was thinking to take a photo of that unclean bed but my partner said no. The room that I stayed was 2309. You can go and have a look. Also the hair dryer was rusty and doesn’t work. Why does an owner smoke in side the building when there are a lot of guests. Very irresponsible and dangerous. I wouldn’t blame the reception she was quite horrified by it too. Bad management with great lying skills in their website.
Tadesse
Tadesse, 3-night trip
Verified Hotels.com guest review